What changes would you make to the Qantas Booking site?

[eastwest101]

And I thought QF had fixed this one:

When I 'modify search' and enter a different origin, I am then prompted to enter a destination. After entering that, I am prompted to enter the departure and return date. I only wanted to change the origin, not the whole bl**dy thing!

I agree that is annoying - it is certainly more "borky" and "clunky" than it used to be - not quite up there with VA's site but dangerously close in some places - if I were QF I would would be disputing this with whomever did the work (if outsourced) the invoice for this work. As straitman says - it would probably be easier to revert to the previous version and make them do it all again - properly this time.....

 

[whatmeworry]

I agree that is annoying - it is certainly more "borky" and "clunky" than it used to be - not quite up there with VA's site but dangerously close in some places - if I were QF I would would be disputing this with whomever did the work (if outsourced) the invoice for this work. As straitman says - it would probably be easier to revert to the previous version and make them do it all again - properly this time.....

And bring back cheap ASA's?

 

[Limewood]

I it would probably be easier to revert to the previous version and make them do it all again - properly this time.....

Yes please.

 

[ChrisFlyer]

very true AND they advertise fares available for $109 on the tab but none display - surely that is illegal advertising - Still you would shudder if you had QF shares in your portfolio because all these glitches just add up to people booking elsewhere like I did

I was eventually able to snap up one of the $109 special flights – 12 hours later when it finally made a reappearance!

When the VA website is working better than QF's (I could at least book VA flights), you know you have a problem... Lol!

So yes - the ability to book flights without having to phone up would be lovely.

 

[Mr_Orange]

I would change this carp.......



Seriously QF, how hard is it to get it right? How dare you attempt to charge somebody for a PE fare when you are only offering whY?

As an aside, when are you going to force EK to introduce PE on their metal so the two airlines are aligned in terms of the hard product?

 

[anat0l]

I would change this carp.......

View attachment 19473

Seriously QF, how hard is it to get it right? How dare you attempt to charge somebody for a PE fare when you are only offering whY?

I bet I can guess what's wrong there. Emirates offer only a fully flexible Y (whatever that class is) which maps to QF as Premium Economy. Unfortunately, QF hasn't been smart enough to see it properly so that it actually displays the correct class of service. (A similar bug existed on AA's booking engine ages ago when QF changed R class from a First Class code to a Premium Economy code, with the result that several people booked on the AA site R fares which displayed as First but in fact were fares for Premium Economy seats).

Don't see how that's a big deal - surely when the information is returned by the fare search engine in the background, part of that information includes the class of service as well as the fare class code? It would certainly save having to store a whole bunch of rules about fare class codes for carriers in the underlying booking engine.

As an aside, when are you going to force EK to introduce PE on their metal so the two airlines are aligned in terms of the hard product?

QF force EK?

Bahahahahahahahahahahahahahahahahahahahahahahaha!

<recovering> Seriously... don't give up your day job.

 

[Mr_Orange]

I bet I can guess what's wrong there. Emirates offer only a fully flexible Y (whatever that class is) which maps to QF as Premium Economy. Unfortunately, QF hasn't been smart enough to see it properly so that it actually displays the correct class of service. (A similar bug existed on AA's booking engine ages ago when QF changed R class from a First Class code to a Premium Economy code, with the result that several people booked on the AA site R fares which displayed as First but in fact were fares for Premium Economy seats).

Don't see how that's a big deal - surely when the information is returned by the fare search engine in the background, part of that information includes the class of service as well as the fare class code? It would certainly save having to store a whole bunch of rules about fare class codes for carriers in the underlying booking engine.

I see what you are saying, but then at least the fare should reflect a whY seat and not a PE seat.

QF force EK?

Bahahahahahahahahahahahahahahahahahahahahahahaha!

<recovering> Seriously... don't give up your day job.

Yes, I know, I'm dreaming....... I just think that the whole EK tie up is a load of b0ll0cks!

 

[whatmeworry]

Don't know if this has been covered, but which fare class a ticket books into? Must be an easy one?

 

[Mr_Orange]

Don't know if this has been covered, but which fare class a ticket books into? Must be an easy one?

If you use Firefox, install the Greasemonkey add-on and then grab Serfty's script from here: http://www.australianfrequentflyer....gram/qf-booking-class-22124-2.html#post849536.

 

[BD1959]

Yes, I know, I'm dreaming....... I just think that the whole EK tie up is a load of b0ll0cks!

If the EK/QF "partnership" had been a joint revenue sharing exercise (ala BA JSA which it supposedly replaced), I could understand why QF is allowing the cannibalization of it's international offering.

Just try and book any flight beyond DXB and see the number of code-shares that pop-up: I'm not talking about DXB -> Final destination, I'm talking about EK flights via SIN and KUL to DXB as QF codeshares rather than offering the QF flights to DXB and codeshares beyond - which, 6 months ago, I thought was what QF were entering in to.

If QF are happy to become nothing more than a TA for EK, at least have the sphericals to announce that this is the "sustainable business model" going forward.

Regards,

BD

 

[Awesom Andy]

If QF are happy to become nothing more than a TA for EK, at least have the sphericals to announce that this is the "sustainable business model" going forward.

To QF's credit, a TA seems to be more likely to turn a profit than an airline.

 

[JessicaTam]

To QF's credit, a TA seems to be more likely to turn a profit than an airline.

But only if they have a fully functioning online booking engine... Hmmm.

 

[BD1959]

To QF's credit, a TA seems to be more likely to turn a profit than an airline.

I'm sure that would make for a very interesting conversation with many TAs - some of whom have refused to proffer QF of late because of the changes to bookings for o/s originating flights, margins etc.

Regards,

BD

 

[Cool Cat Phil]

But only if they have a fully functioning online booking engine... Hmmm.

Agreed! Take for example the lack of International destinations that cannot be booked under the multi-city booking function on other One World airlines that used to be able to be booked under a multi-city booking just 6 months ago. ie JNB > LHR doesn't work anymore

 

[Danger]

I hope I'm not speaking too soon but one of the things that really bugged me about the QF site appears to have changed.

Previously, when searching for flights, everytime you changed the departure and/or arrival city, the date reset to today. Now, it doesn't. If it sticks, that's awesome.

 

[eminere]

I hope I'm not speaking too soon but one of the things that really bugged me about the QF site appears to have changed.

Previously, when searching for flights, everytime you changed the departure and/or arrival city, the date reset to today. Now, it doesn't. If it sticks, that's awesome.

I would like the ability to change the destination city without the system prompting you to select your departure and return dates again.

 

[JessicaTam]

I would like the ability to change the destination city without the system prompting you to select your departure and return dates again.

It is progress, but I agree, why select the date that is already selected, unless you want to change it?

 

[anat0l]

It is progress, but I agree, why select the date that is already selected, unless you want to change it?

I can see the rationale behind it, viz. move to the next field after having selected certain information (e.g. after selecting an origin, move to destination, then dates), however it's a flawed logic to do so automatically without consideration of context, i.e. as you have pointed out.

I have no idea whether this kind of automatic change of focus is better for those using tablets, but for those using a mouse on a PC it is quite annoying. Especially as loading the calendar seems to use a few too many tics to pop up compared to normal.

On that note, that's another thing that annoys me, too - the calendar. To select a date on the calendar that is many months in advance, you need to keep clicking (or tapping) the ">" symbol on the right of the calendar. The problem is that you can't just click quickly on the button to skip ahead quite a few months - you need to click then wait for the panel to update before trying again. This is rather painful if you're looking for flights even about six months ahead. Worse, if you keep clicking and for some reason you click on a blank space rather than the ">" (either inside the calendar panel or just outside it), sometimes the calendar panel disappears, then you have to click on the calendar icon again to bring up the panel, and start all over again!

Something like either a drop down menu on the month or the 12 months as buttons at the top of the calendar panel (the latter is a la the old Qantas site) would make selecting dates a lot quicker. Also, it shouldn't matter if you have a beast blasting 3 GHz with 8 GB RAM or a Celeron 1 GHz with 2 GB RAM (or even less than that) - it should not take longer than 0.5 seconds (or even 1) to load up a calendar panel.

 

[Awesom Andy]

I think I've worked it out now - the "new" logic is basically a copy and paste from the Jetstar website.

 

[medhead]

So can it auto populate the destination/departure field if I type the airport code and then 'tab'?