What cheeses me off

[JohnK]

Not sure if you have similar available in Australia, but in the UK what I like about one of the banks I use (app-only bank) is that the day before the direct debit is going to come out (or where a scheduled payment into your account is about to hit), it shows the amount as pending on the next day so you have at least 24 hours notice it's coming (out or in). Really useful and has allowed me to catch something that was about to go out and promptly block/cancel it so it could be sorted and done properly.

That's a good feature for recurring payments but this one I had today is beyond belief.

Also I cannot see how to contact GoCardless urgently. I think as a business you can contact them but not someone who has scheduled payments.

Anyway I've had to put a dishonour on the payment and now have to wait until Monday/Tuesday to find out.

 

[Flashback]

That's a good feature for recurring payments but this one I had today is beyond belief.

Also I cannot see how to contact GoCardless urgently. I think as a business you can contact them but not someone who has scheduled payments.

Anyway I've had to put a dishonour on the payment and now have to wait until Monday/Tuesday to find out.

IME (they're in the UK) GoCardless is setup as a direct debit, so it would have caught it

Good luck in sorting it out - and hopefully whoever is in the wrong covers the charges.

 

[Pushka]

WCMO. Insurance company renewals. Received one for our car last night, slightly more than last year. They gave us a loyalty discount. Yeah, right. So I decided to do a new quote, same company, same details etc etc and it's an insane $500 cheaper!

 

[Quickstatus]

same company

I've got one renewal coming up. When I did the quote, it was the same as renewal. NRMA but yes worth thinking about

 

[serfty]

WCMO. Insurance company renewals. Received one for our car last night, slightly more than last year. They gave us a loyalty discount. Yeah, right. So I decided to do a new quote, same company, same details etc etc and it's an insane $500 cheaper!

It is a dance I do every year. Not afraid to switch companies and generally save about 20% on the quoted renewal.

"Loyalty Tax" and "Lazy Tax" in action.

 

[JohnK]

WCMO. Insurance company renewals. Received one for our car last night, slightly more than last year. They gave us a loyalty discount. Yeah, right. So I decided to do a new quote, same company, same details etc etc and it's an insane $500 cheaper!

I work for insurance company. I know how they work. They hope people don't check and blindly renew.

By the way my car renewal was due March. Increased by around $65 on a $400 premium which to me is significant increase. I cancelled policy and did new online quote and saved around $40.

My parents home and contents has just gone up around $250 from $850 to $1100. They really like to increase the sum insured of building new home and also contents. I'll bring it back down to last year's level as I'm not paying insurance to pretend we're going need to claim to rebuild. Stupidly had building excess at $2000 last year and had to make a claim.

 

[Pushka]

I've got one renewal coming up. When I did the quote, it was the same as renewal. NRMA but yes worth thinking about

Yes, my other car is with NRMA and that was due for renewal - today! And exactly the same was quoted for a new policy although my renewal policy had a stated 'loyalty' bonus which clearly wasn't. The rotten one - Lucky I'm with ....

 

[JohnK]

Almost 3 months since Airasia charged me 3 x times for same flight and promised they would refund and still no sign of refund.

Sick and tired of dealing with these businesses that clearly treat people like dirt.

 

[RB]

I work for insurance company. I know how they work. They hope people don't check and blindly renew.

By the way my car renewal was due March. Increased by around $65 on a $400 premium which to me is significant increase. I cancelled policy and did new online quote and saved around $40.

My parents home and contents has just gone up around $250 from $850 to $1100. They really like to increase the sum insured of building new home and also contents. I'll bring it back down to last year's level as I'm not paying insurance to pretend we're going need to claim to rebuild. Stupidly had building excess at $2000 last year and had to make a claim.

I'd suggest you have a bit of a read about current building costs before you go down that track.

 

[cove]

Yes building costs have taken off so be careful with the amount you insure your home. A sad face doesn’t work. We have Chubb saying they want to visit. We checked our fire safety items and so far no one has come. Our place is 3 levels with a lift, solar and heat pump for the pool. We actually had an electrical short circuit in the pool shed that required the fire brigade to attend. We were lucky on that one.

 

[Lynda2475]

WCMO is shopping for bags online and they dont show a picture of the inside - i want to see compartments

 

[dajop]

Tropical resort pools that close at 7pm. (And don’t even have lifeguards even during the day so that’s not a reason).

 

[Lynda2475]

Tropical resort pools that close at 7pm. (And don’t even have lifeguards even during the day so that’s not a reason).

I find the early pool closure tends to be at resorts that cater to families, so young children can sleep early.

Last year staying in adults only section of resort in Fiji, pool areas closed at 9pm; and at adults only resort in Port Douglas no closure time just a request to keep noise down after 8pm.

 

[JohnK]

I'd suggest you have a bit of a read about current building costs before you go down that track.

Surely we'd first need to consider what scenario could possibly go wrong where we'd need to knock everything down and have to rebuild from scratch?

Current building insured value is $400000 and this has been automatically increased to $440000 for the renewal.

 

[maia200]

WCMO is shopping for bags online and they dont show a picture of the inside - i want to see compartments

Me too

 

[CMA222]

Surely we'd first need to consider what scenario could possibly go wrong where we'd need to knock everything down and have to rebuild from scratch?

Current building insured value is $400000 and this has been automatically increased to $440000 for the renewal.

If your policy has an averaging clause, and most do, if you underinsure and there is a total loss, the insurer says you only insured 80% of the value of the asset so we will reduce your claim payment by 20%. If your do not insure the full potential risk you do not get the full cover. It is not a matter of what you think you might need to replace in a partial loss, it is matter of the value of the total risk the insurer is accepting for cover.

 

[JohnK]

If your policy has an averaging clause, and most do, if you underinsure and there is a total loss, the insurer says you only insured 80% of the value of the asset so we will reduce your claim payment by 20%. If your do not insure the full potential risk you do not get the full cover. It is not a matter of what you think you might need to replace in a partial loss, it is matter of the value of the total risk the insurer is accepting for cover.

So if I'm insured $400000 for building then the insurer may choose to pay me only 80% if I'm under insured? Under insured for what? There's no such thing as fixed cost for building. Every design differs.

Not once has that been mentioned in any of the phone calls where Ive asked to keep insured value static. If a total loss I'll take $400000 and build what I can for $400000?

I'm sure its the same with contents.

 

[RooFlyer]

So if I'm insured $400000 for building then the insurer may choose to pay me only 80% if I'm under insured? Under insured for what? There's no such thing as fixed cost for building. Every design differs.

Not once has that been mentioned in any of the phone calls where Ive asked to keep insured value static. If a total loss I'll take $400000 and build what I can for $400000?

I'm sure its the same with contents.

So have you ever actually read your / your parents insurance policy? Read every renewal? If not, you are almost certainly in for a nasty shock should there ever be a significant claim.

I usually decline the standard escalation in contents (because there is a lot of fat in the $$ amount already, and I know if its a total loss, I won't need as much stuff), but usually accept increase in building because I know costs of building have risen AND I know the consequences of under insurance.

Once I did decline the increase in building escalation, about 7 years ago. CommInsure put the cost up about 20% one year "Because of a change in our bushfire area risk assessment - one off". OK. The next year, it was another 20% and when I called, I was given the exact same reason. I not only kept the amount the same, but I changed insurers.

 

[RooFlyer]

WCMO is a family, loaded to the gills with cough, boards at the back of the plane and make their way forward to their seats in row 6, against everyone else in the aisle.

Then one of them, by this time not having overhead locker space for their carry on, goes back 10 rows to stow it, then moves against the flow again to their seat.

 

[Cruiser Elite]

WCMO is a family, loaded to the gills with cough, boards at the back of the plane and make their way forward to their seats in row 6, against everyone else in the aisle.

Then one of them, by this time not having overhead locker space for their carry on, goes back 10 rows to stow it, then moves against the flow again to their seat.

Bloody Taswegians