What cheeses me off

Or people talking very loudly on their phones. You can't escape the waiting room. Last week the woman was obviously having issues with a builder and was having a ding dong battle. The room was small. The TV going. And her yelling. I wasn't worried about my appointment but if you had a nasty health issue, that won't help the Blood pressure when it's measured.
I fully agree.
I was in a very high end waiting room (looked more like private buyer’s section of a boutique on Madison Ave). Reception staff who looked like models, yakking about their weekends/ espresso machines etc. Music more appropriate for a nightclub. After my appt I told the specialist (as I had worked as a doctor - colleague to colleague - as the feedback was warranted) it was inappropriate and likely to be very distressing for pts waiting on bad news… sought out another doctor and never went back
 
Assume from now on, that its like its either India or the Philippines, as its cheapest for the companies to locate their call centers there.
Will VA bring its call centre back to Aust, if (or more so, when) its sold to a new owner, probably not.
Some on this website say their BNE call centre is still live, from my looks at Google though, its all in the Philippines, no sleigh against the country, just saying.
 
So MstrQS1 flying back from CPH-FRA-HND-SYD

Unfortunately FRA-HND NH204 cancelled
He had a 14hr layover in TYO which he now does not have.

They rerouted him with CX but only 2hr in HKG

Trying to see if we can get him on another flight as I wants to go to Tokyo.

Taken a whole morning but no success
Now have to claim back lounge access, seat selection and meal upgrade ¥
#WCMO incidents always crop up when there are a lot of other #WCMO incidents to deal with
 
WCMO - before I have foot surgery, I asked the surgeon if I should arrange for some crutches - no. I ask the hospital nurse the same question when she calls pre-admission - no.

Hospital physio who sees me prior to my discharge - "Have you arranged for some crutches? You'll probably need them." :mad:

So on the drive home I hobble into a suitable store to get a pair.

On the other hand, the hospital forgot to charge me my Excess :). Lady in the Accounts office couldn't understand when I later called to 'fess up.
 
WCMO - before I have foot surgery, I asked the surgeon if I should arrange for some crutches - no. I ask the hospital nurse the same question when she calls pre-admission - no.

Hospital physio who sees me prior to my discharge - "Have you arranged for some crutches? You'll probably need them." :mad:

So on the drive home I hobble into a suitable store to get a pair.

On the other hand, the hospital forgot to charge me my Excess :). Lady in the Accounts office couldn't understand when I later called to 'fess up.
Swings and roundabouts, or maybe just hobbled twice?

Good luck. Strange that hospital doesn’t supply crutches? Got mine for free in Vienna!
 
Probably more so it would an Pilipino trained to respond the American trained way.
"Call Cen(ter)".
The email footer is confusing.

Copyright 2023 Formstack, AllRights Reserved.
This is a customer service email.
Formstack, 11671 Lantern Road, Suite 300
Fishers, IN 46038

Looks like I got a generic response from a bot? My goodness we're going downhill fast. Stop these ridiculous executive salaries and use the money to hire customer service staff.
 
WCMO is when a shop has the opening time of 9am and here I am 10 minutes later still waiting.. there's some staff here but neither of them can open up.
All good in the end, what I wanted wasn't on the shelf.... and they went out back and found me the last one :D
 
WCMO is when a shop has the opening time of 9am and here I am 10 minutes later still waiting.. there's some staff here but neither of them can open up.
And chat functions on websites. Some dont become functional at the time stated.
 
And chat functions on websites. Some dont become functional at the time stated.
.....or the chat bots (available 24/7) that only answer the questions it is programmed to answer and not the question you need to ask. Yet they say "I am here to help !!" If you actually get a human chat line that is a plus to begin with in my opinion.
 
Specialists who take last minute leave to go skiing without regard for patents who have been waiting 8 weeks for surgery - seriously block your leave in calendar ahead. I could have gone to someone else and be done already.
 
Waiting at public outpatients and staff are going home at 4:00pm and you still haven't been seen.

At least little on has been patient.
 
Specialists who take last minute leave to go skiing without regard for patents who have been waiting 8 weeks for surgery - seriously block your leave in calendar ahead. I could have gone to someone else and be done already.

I'd put a compliant in to their 'College' about that. You won't get any satisfaction, but if they are a serial offender, it may register somewhere.
 
WCMO. Fritzing my loved Sportscraft wool cable knit jumper and I still don't know why it shrank. Double WCMO. Pricing for Australian goods. It's cheaper to buy the replacement cable jumper from Ireland and pay for DHL courier than buying a replacement one in Australia.
 
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Logging into sites that don't allow you to show your password you've just entered especially on a phone where it's easy to mistype
 
WCMO. Fritzing my loved Sportscraft wool cable knit jumper and I still don't know why it shrank. Double WCMO. Pricing for Australian goods. It's cheaper to buy the replacement cable jumper from Ireland and pay for DHL courier than buying a replacement one in Australia.
Hot water? Heat? Hot dryer? Dry cleaning is the only way to ensure it doesn’t shrink.
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Logging into sites that don't allow you to show your password you've just entered especially on a phone where it's easy to mistype
Password manager.
 

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