What cheeses me off

[JohnK]

I cancelled my daughters sim last month as it was getting too expensive trying to find enough data on a plan that's not too expensive.

I am currently in Circles.life 100GB plan for $38/month. I saw them advertising 250GB for $70/month with $65/month for first 6 months.

Got on chat and asked them to upgrade. Offer only available to new customers. What about existing customers? Tough luck and screw you. They can offer 100GB for $33/month. I mean it's not enough but why didn't you offer the $5 discount to me before?

I'm not unhappy with Circles.Life! I've been with them since Sep 2020 but that is poor customer service. Why do all businesses screw existing customers?

A few minutes later I found Optus SIM only plan 500GB for $89/month with $20/month discount for first 12 months. Perfect. I need 100GB and daughter now has 400GB. I didn't want to go back to Optus but....

 

[drron]

Virtually all of the hotels this time in Japan had old fashioned bath plugs.

 

[TheRealTMA]

Virtually all of the hotels this time in Japan had old fashioned bath plugs.

And in reality?

 

[DejaBrew]

I am currently in Circles.life 100GB plan for $38/month. I saw them advertising 250GB for $70/month with $65/month for first 6 months.

Got on chat and asked them to upgrade. Offer only available to new customers. What about existing customers? Tough luck and screw you. They can offer 100GB for $33/month. I mean it's not enough but why didn't you offer the $5 discount to me before?

I'm not unhappy with Circles.Life! I've been with them since Sep 2020 but that is poor customer service. Why do all businesses screw existing customers?

I hear you John. Had a similar thing with Telstra a number of years back. Work colleague scored a great new home broadband deal. I was off contract so asked Telstra to match it. Sorry, only new customers, can't help you. Had been with them for broadband for 20+ years - at least 10x as long as my colleague, but still, no, sorry, new customers only. Too bad, so sad. Immediately asked them to put me through to disconnections.

Customer retention team asked why I was cancelling the service? Explained the situation and told them it was pathetic customer service to shaft loyal customers like that. Was immediately advised they could do something about it true to their word, they ended up beating the deal my colleague scored.

Sometimes it really pays to call their bluff and be blunt/honest about your reasons. Sometimes it will work, sometimes not. If they aren't willing to come to the party, then they're not worth your business. You've just got to decide - as you clearly did - whether you're prepared to walk if they say no.

 

[Cynicor]

On the printers bit, @Pushka, I can wholeheartedly recommend brother printers. They accept third party toners with less hassle than the other players, and my personal/home and also entire business have them and they don’t miss a beat.
My home one is quite old and it still has no hassles with print and scan to wifi and wired devices etc

 

[TheRealTMA]

On the printers bit, @Pushka, I can wholeheartedly recommend brother printers. They accept third party toners with less hassle than the other players, and my personal/home and also entire business have them and they don’t miss a beat.
My home one is quite old and it still has no hassles with print and scan to wifi and wired devices etc

I tend to agree. Gave up on epson when it requires something like 6 programs when you install the printer. Brother, just one for print, scan, fax etc. I use third party cartridges with no problems.

 

[tgh]

Got sick of cheap printers and red hot cartridge costs, stumped for a Canon Maxify with refillable ink containers that are supposed not to dry out.
Only 6 months but running fine, nice to print stuff without thinking about the ink cost.

 

[Xrayspice]

From the hotel with the barely there doona, comes the bath with bath salts, but no plug. It was nowhere to be found. If I had really wanted a bath I would have phoned housekeeping, but it really shouldn’t be so difficult.

View attachment 398886

I don’t think they want people using too much water

 

[zig]

I don’t think they want people using too much water

That was my thinking as well. Just making it a bit more difficult for someone to take a bath.

 

[Xrayspice]

That was my thinking as well. Just making it a bit more difficult for someone to take a bath.

Just put the face washer in the bath and keep the tap running. It uses more water in the end

 

[ausfox]

I travel with a multi fit plug to use the vanity basins if a plug is not available.

 

[Xrayspice]

I travel with a multi fit plug to use the vanity basins if a plug is not available.

That sounds way too prepared

 

[zig]

That sounds way too prepared

And really shouldn't be needed. Hotels should provide a plug for the facilities on offer.

 

[Xrayspice]

And really shouldn't be needed. Hotels should provide a plug for the facilities on offer.

So they not supply one if you ask?

 

[blackcat20]

Subscription payments that renew without a reminder. Disney plus is a major culprit. And apparently Petbarn, who billed me at 1am for cat food for my cat who died last month.

 

[Pushka]

Subscription payments that renew without a reminder. Disney plus is a major culprit. And apparently Petbarn, who billed me at 1am for cat food for my cat who died last month.

I use PayPal for my subscriptions and when that kind of thing happens I contact PayPal and have had success in retrieving the funds where there has not be a pre charge warning. Only for annual payments as most are on top of monthly ones unless you've cancelled the month prior.

 

[Quickstatus]

Hotels should provide a plug for the facilities on offer.

Most Hotels bathtubs have a permanent plug...

 

[Hvr]

Subscription payments that renew without a reminder. Disney plus is a major culprit. And apparently Petbarn, who billed me at 1am for cat food for my cat who died last month.

A sneaky new trick is that even if you don't update card expiry dates, organisations are able to renew subscriptions if the actual card number hasn't changed.

 

[ausfox]

I had a VPN renewal taken on a card with an expired date. I wasn’t going to renew so I will have to change my account details.

 

[blackcat20]

I use PayPal for my subscriptions and when that kind of thing happens I contact PayPal and have had success in retrieving the funds where there has not be a pre charge warning. Only for annual payments as most are on top of monthly ones unless you've cancelled the month prior.

Fortunately they were happy to cancel and refund me. I already have two bags of the expensive prescription food left over, I did not need a third.