What cheeses me off

I reported fraud on 28 Degrees card on 09/Sep and today 18/Sep still no replacement.

I struggle to understand why no urgency? It's not like they are struggling to make a profit....
 
I reported fraud on 28 Degrees card on 09/Sep and today 18/Sep still no replacement.

I struggle to understand why no urgency? It's not like they are struggling to make a profit....
Did you put a lock on your card via the app? That should have prevented the 2nd fraudulent transaction.
 
There is no second fraudulent transaction. Waiting for replacement card. Waiting to make a few foreign currency purchases.
Ah, sorry misread that as a second transaction on the 18th (yesterday)! Which seemed odd that it was still active given that they can be quick to lock your card when they suspect a dodgy transaction even if it’s not…
 
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