Woolworths gift card thread

[Dr Ralph]

From Wednesday Nov 4:

15% off App Store and iTunes gift cards.

 

[Becky B]

Contacted WOW today re missing 1000 points per card and they credited my account immediately. They said they are well aware of the problem. Call them!

 

[ivan]

[email protected] to follow up or use the online chat which opens in 17 mins time. Include a copy of your receipt. They'll have to award the 2000 points as advertised, but it's going to take some time to get it done.

I wont be buying anymore at 1000 points only.

Ralph
I saw Only1visa with $25-$500 (one card only) in my woolworths store. It seems that you need to ask staff to help how much you want to credit in one card. The fee is $7.5 only. My questions are:
1. Is it available in every store?
2. Can I get bonus points if I buy 1 card with $400? If yes, the bonus point is 1000 or 4000?

 

[Dr Ralph]

Ralph
I saw Only1visa with $25-$500 (one card only) in my woolworths store. It seems that you need to ask staff to help how much you want to credit in one card. The fee is $7.5 only. My questions are:
1. Is it available in every store?
2. Can I get bonus points if I buy 1 card with $400? If yes, the bonus point is 1000 or 4000?

1. No. But widely available.
2. No. Points are only being awarded on the pictured ($100 fixed value) cards only.

 

[Nathant123]

I just called them and they instantly credited the points missing from the latest visa promo. Now I’ve got an extra 1000 points for each card that I purchased. Very easy to deal with them!

 

[Dr Ralph]

[email protected] to follow up or use the online chat which opens in 17 mins time. Include a copy of your receipt. They'll have to award the 2000 points as advertised, but it's going to take some time to get it done.

I wont be buying anymore at 1000 points only.

I'm waiting for their customer service line to open. Does not open until 9am.

But it's fairly obvious I think that a mistake has been made. Was in the catalogue as 2000 points, but should have only been 1000 points. This is consistent with offers over the past year. Has been a very long time since 2000 points have been awarded.

As I indicated earlier. It was always going to be a catalogue error. It's still listed online incorrectly incidentally (Woolworths Supermarket - Buy Groceries Online)

Still doesn't explain why I only got 6000 points though for 10 x VISA Only cards. I did buy some different to the picture. But the wording states '$100 Only VISA' NOT just the pictured card.

UPDATE: Online chat and customer care via the phone completely clueless. Claim that they cannot see the items in the catalogue even when I provided the direct URL. I even got 'that promotion is only available online and that's why you didn't get the points.' Despite it being impossible to buy those cards online!

So far 1.5 hours spent trying to fix Woolworths problems. I reiterate my advice not to buy.

1 online chat, 1 phone call and 3 emails later my missing 14,000 points have been awarded. In total I was awarded 20,000 points for 10 x $100 ONLY 1 VISA cards.

Hard work!

 

[SydneySwan]

1 online chat, 1 phone call and 3 emails later my missing 14,000 points have been awarded. In total I was awarded 20,000 points for 10 x $100 ONLY 1 VISA cards.

Hard work!

That will teach you Woolworths. Don't mess with Dr Ralph!

 

[Kangol]

Got this (targeted) email.
The bold parts are the relevant ones, since when did buying gift cards earn standard points (see Terms link)?
If you don't earn standard points, then either a bonus of 6x or 9x of zero is still ... zero?

From:

Terms & Conditions | Everyday Rewards

Full Terms and Conditions for the Everyday Rewards program including member benefits, accounts, points and redemption.

www.woolworthsrewards.com.au

7 On what purchases will I not collect Everyday Rewards points at the Earn Businesses?

You will not collect Everyday Rewards points on any money you spend on smoking products, gift cards (including Woolworths WISH Gift Cards, e-gift cards and iTunes), mobile recharge, Woolworths Mobile, travel cards, tickets, cash outs, delivery charges, donations, Carpet Care, lottery products, Pre-order Kiosks, BIG W Photos, BIG W eBay, lay-bys fees and purchases using a Country Age Pension Fuel Card, a charge account, a Caltex StarCard Debit, or purchases on an ineligible StarCard account. Call Caltex Customer Service to check StarCard eligibility.

---------------------

Hi, the ultimate gift rewards both the giver and the receiver... so we're giving you points when you buy a WISH Gift Card!

Whether you’re looking for a ‘just because you’re awesome’ reminder for someone special, or a gift for that one person who seems impossible to buy for - WISH Gift Cards are the answer.

WISH Gift Cards have no expiry date and are redeemable from a variety of stores. Big brands like Woolworths Supermarket, BIG W, BWS and Dan Murphy’s. Your loved ones will be able to find something they truly enjoy!

All you have to do is buy one or more WISH Gift Cards^ and:
Spend any amount on WISH Gift Cards to collect 6x points*
OR
Spend $300 or more on WISH Gift Cards to collect 9x points*

These exclusive online offers can only be enjoyed through the ‘Shop now’ button below – and don’t forget to add your Everyday Rewards Card number at the checkout.

This offer is available until Wednesday, 18th November*

Offer can only be redeemed once during the promotional period


*Terms and conditions

When
Promotion runs from 00:01 AEDT 05/11/20 to 23:59 AEDT 18/11/20. You can redeem your offer anytime from receiving this email until the end of the promotional period.
Where
Offer is available via the 'Shop now' button in this email at Woolworths Gift Cards Online at woolworths.com.au/giftcards. Offer cannot be used in conjunction with any other offer unless otherwise specified.
Who
This offer is personal to you and will be available only on your Everyday Rewards card. Registered Everyday Rewards members must access their offer through the 'Shop now' button in this email and enter their Everyday Rewards card number at the checkout to participate in the promotion.
How it works
To earn 6x points on qualifying Gift Cards^ you must click through the 'Shop now' button from this email only and spend $5.00-$299.99 on one or more qualifying Gift Cards^ in a single transaction at Woolworths Gift Cards Online at woolworths.com.au/giftcards. To earn 9x points on qualifying Gift Cards^ you must click through the 'Shop now' button from this email only and spend $300+ on one or more qualifying Gift Cards^ in a single transaction at Woolworths Gift Cards online at woolworths.com.au/giftcards. Offer can be redeemed only once (either the 6x points offer or the 9x points offer) during the promotional period. Your bonus points can take up to 14 business days to be loaded onto your Everyday Rewards card after the end of the promotional period.
Qualifying Gift Cards
^Qualifying Gift Cards are any WISH Gift Cards.
Exclusions
You will not receive bonus points on any transaction made during the promotional period if you did not access Woolworths Gift Cards Online at woolworths.com.au/giftcards through the 'Shop now' button in this email for that transaction and correctly enter your Everyday Reward card number, or on any third party gift cards sold via Dan Murphy's eGift Card. You will also not receive any bonus points on any purchase on qualifying Gift Cards^ if you purchase these through Woolworths: Gift Cards (having clicked through from woolworths.com.au/giftcards).You will not earn any standard points on the amount you spend on gift cards, but only the relevant number of bonus points for which you qualify under this offer.

In addition to the above terms and conditions, by participating in the Everyday Rewards program you agree to the Everyday Rewards Terms and Conditions.

For the full Gift Card terms and conditions, please visit woolworths.com.au/giftcard/termsandconditions.

 

[Mr_Orange]

I received the same but had not got around to reading the T&Cs.

Rather funny actually.

I think I would rather the 5% discount via RACQ anyway.

 

[andye]

I'm not sure but I think this has been the case for a while I.e you only get points when there is a bonus offer on (and not for the face value)

 

[exceladdict]

Mrs Excel received a hard bonus of 750 points for $100 or more, or 2500 points for $350 or more.
So quite a low return at 3.75% and 3.57%.
No targeted email to me, yet.
We both took up the offer a few months ago which IIRC was a better return.

 

[HappyFlyerFamily]

Got this (targeted) email.
The bold parts are the relevant ones, since when did buying gift cards earn standard points (see Terms link)?
If you don't earn standard points, then either a bonus of 6x or 9x of zero is still ... zero?

From:

Terms & Conditions | Everyday Rewards

Full Terms and Conditions for the Everyday Rewards program including member benefits, accounts, points and redemption.

www.woolworthsrewards.com.au

7 On what purchases will I not collect Everyday Rewards points at the Earn Businesses?

You will not collect Everyday Rewards points on any money you spend on smoking products, gift cards (including Woolworths WISH Gift Cards, e-gift cards and iTunes), mobile recharge, Woolworths Mobile, travel cards, tickets, cash outs, delivery charges, donations, Carpet Care, lottery products, Pre-order Kiosks, BIG W Photos, BIG W eBay, lay-bys fees and purchases using a Country Age Pension Fuel Card, a charge account, a Caltex StarCard Debit, or purchases on an ineligible StarCard account. Call Caltex Customer Service to check StarCard eligibility.

---------------------

Yes, it’s a big assumption that they mean 6x/9x face value = about 3%/4.5% return

 

[andye]

I now get the point that 9x is illogical. Bonus offers on GCs usually have an absolute value. Have never seen an offer on Wish before-presumably they are exploring ways to encourage purchase that are different to a straight 5% off

 

[Kangol]

The question is, if the conflicting terms ended up awarding 1 point per dollar, then for a $100 gift card purchase, would you get 600 points?

 

[Dr Ralph]

From Wednesday Nov 11:

Note, although they aren't pictured in the attachment there are 10 cards from the Ultimate range included in this promotion. The footnote at the bottom of the catalogue indicates:

'Offer available on all denominations of Ultimate Kids, Ultimate Teens, Ultimate Active, Ultimate Students, Ultimate Eats, Ultimate Her, Ultimate Him, Ultimate Home, Ultimate Style or Ultimate Christmas gift cards excluding variable load from 11/11/20 - 17/11/20. '

 

[Mr_Orange]

From Wednesday Nov 11:

Nein, danke.

 

[Nathant123]

From Wednesday Nov 11:

I'll be stocking up on the kids gift cards then. Local JB will not be too impressed when I buy a new laptop with a bunch of cards!

 

[Dr Ralph]

I'll be stocking up on the kids gift cards then. Local JB will not be too impressed when I buy a new laptop with a bunch of cards!

I don't think JB will be too phased. Seems a common experience for them. I used more than 50 cards in one transaction earlier this year.

 

[Nathant123]

I don't think JB will be too phased. Seems a common experience for them. I used more than 50 cards in one transaction earlier this year.

I spent ~$8500 off the top of my head earlier this year (mostly $50 cards) on an Alienware laptop for my brother and a couple other things and not only did it take ages to buy them at the Big W, it also took the lady behind the counter ages to process the transaction and the receipt they printed was never ending! She didn't seem too impressed but the guy that gathered all the items I wanted said I can pay with as many cards as I want. He gets the commission while the lady behind the desk does the hard work. Hope I don't get the same person again!

 

[Skyhawk]

Was it the Ultimate gift cards that people previously had issues with?