Please point me to a) what I have said in the above that is completely made-up, and b) how I have actually insulted anyone?
OK I've been away for a day or so and just caught up on this little interchange. I had planned to let it go, but frankly this is too much for me. I'm hot and irritated so fine, I'll answer.
I suspect it was because you're P1, irrespective of what the lovely agent said
You "suspect" and while you didn't insult me, you've basically suggested a QF agent lied to me.
That's insulting the agent, who you don't even know because I've not given any names (thank goodness!)
Even though you're P1 as well - so how would you know?
and
So as I say - you're P1, how would you know?
So as you said - twice - what would we know? that's rude and insulting. You really think this is appropriate given the course of the conversation?
Not sure if this is some sort of feeling guilt on both your parts - no need to get your knickers in a twist guys. You're P1, you're special, and QF loves you. Revel in it
This sounds sarcastic to me, and more smacks of more than a touch of envy. Maybe not, but given your previous comments it's not nice.
So if the nice agent on the P1 desk (who is only used to dealing with P1s, and waiving fees for them) tells you on the phone that the fee is being waived because it can't be booked online, rather than simply because you are P1, she is wrong (or at least not adhering to the correct policy).
Inaccurate. There is NO SUCH THING as the P1 "Desk" in Res. There IS the P1 "Special Service Team" iN CBR but they very specifically have said they do not deal with reservations per se, and the few times I've called with an issue that wound up dealing with bookings or res, they've passed me through to res...
... yes the Premium desk, but these folks are not just used to dealing with P1's. Oh but I'm sorry you're not P1 what would you know?! *sigh*
Finally, let's look at policies which you keep talking about.
The P1 policy as posted at:
https://www.qantas.com.au/fflyer/dyn/flying/platinum-one-benefits-faqs#travel-benefits
does say "Platinum One members will have selected fees waived to assist with servicing your bookings over the phone. From 7 October 2014, in addition to the
Award Assistance Fee waiver, any Booking Fees which would normally apply for new commercial bookings made through the Qantas Contact Centres will also be waived as long as you are travelling in the booking, or you are making the booking for family members on the same flight(s) that you are booked on. There must be at least one Qantas flight number (QF) in each booking. We will also waive any fees associated with arranging a Family Transfer either into or out of your Qantas Frequent Flyer account. Other fees including Change Fees will continue to apply."
Now is a gift voucher booking a new commercial booking? yes and no in my book.. a new commercial booking yes, but technically being paid for by another booking (really that's all these gift vouchers are - bookings with no flights but a ticket value). Honestly when I called res to ask about the EK F thing I specifically asked if this came under this P1 waiver before going ahead and was told that P1 was not relevant ... (as expressed multiple times above). I can only repeat what I've been told by a representative of the company and relay that accurately.
But wait, this gets more fun, on this page
https://www.qantas.com.au/fflyer/dyn/program/usingPoints/gift-card-faqs
re GIFT CARDS (not vouchers):
An Award Assistance Fee of 3,500 points or AU$35 applies to orders placed through the Qantas Frequent Flyer Store Contact Centre. However, this fee may be waived for orders for AU$25 Gift Cards if you are unable to process the redemption online.
However for gift VOUCHERS it simply states:
A booking fee applies to redemptions through Qantas Contact Centres.
So it does seem that there's room for agents to use common sense, and this has resulted in mixed experiences by various members and I would argue even the P1 "general waiver" as quoted above may or may not apply given that gift vouchers are treated differently to even gift cards and other general bookings as they have their own set of T&C. I'd almost laugh if a P1 reported being charged.....
However I believe I have answered your question above.
Please perhaps consider your wording in future - remember in an online forum one cannot easily infer sarcasm or humour or inflections and the actual intent can be easily misunderstood. Sometimes what we think is a nothing line can be taken by others in other ways (I've done it myself).
posted in the interests of constructive criticism and not interested in a flame war (despite being overheated and irritated
)
