RichardMEL
Enthusiast
- Joined
- Mar 28, 2014
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- 10,072
- Qantas
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Want to use a voucher for EK F flights SYD-AKL-SYD but I can only list Y or J on the redeem voucher page.
Can I call up and they can book F on the phone using a voucher ?
yes you can, and yes I did. When I called QF and explained how the online booking engine for the vouchers only lists Y/J as options they were fine, booked the ticket no problem in about 90 seconds and waived all fees.. not because I'm P1, but because "If you can't do it online, we won't charge you to call and ask"
the agent (who was lovely, btw) also told me that you can apparently use vouchers for departures from outside oz (eg: AKL-MEL) - you just can't online because of the currency conversion issues, but res can do it and she seemed very willing to do one for me