10 pts / $ for Qantas Vouchers - Back for Xmas 2014

[medhead]

I just had another read of the conditions. The $2 residual cut off only applied to customer care vouchers not gift vouchers.

 

[blackcat20]

I just had another read of the conditions. The $2 residual cut off only applied to customer care vouchers not gift vouchers.

Problem is, it was hard to convince them of that over the phone...

 

[medhead]

Problem is, it was hard to convince them of that over the phone...

Yes, I agree. I think I ended up emailing customer care, stating the terms and conditions placed no limits and that they owed me a voucher. IIRC I had an email confirmation that they would fix it.

 

[Bundy Bear]

Can the vouchers be used on Emirates flights with QF codes to New Zealand or is it Qantas metal flights only.

 

[_TheTraveller_]

So, its been 48 hours and I've yet to receive my residual voucher... Which department should I be contacting about the vouchers?

 

[scheps]

IIRC you need to call them and they will put you through to the correct place. I never had any success through email and I sometimes had success with just one phone call. And a tip for you, you must have all the info as somehow the onus is on you, otherwise it is like finding a needle in a hay stack for them apparently.

Good luck, how you get it sorted.

 

[ComeFlyWithMe]

IIRC you need to call them and they will put you through to the correct place. I never had any success through email and I sometimes had success with just one phone call. And a tip for you, you must have all the info as somehow the onus is on you, otherwise it is like finding a needle in a hay stack for them apparently.

Good luck, how you get it sorted.

I believe last year some of us ended up telling them how to fix it ourselves. From memory, residual annotations need to be removed from the booking and it needs to be re-queued for the e-ticketing robot or some such rubbish.

Dear RedRoo, we were living in hope the drudgery of the past around these was gone, but alas, the same old poor customer experience rears it's ugly head as indicated up thread.

 

[ComeFlyWithMe]

So, its been 48 hours and I've yet to receive my residual voucher... Which department should I be contacting about the vouchers?

Reservations. It's technically a phantom booking/ticket from GIF to VCH (Winter Haven to Vichadero). The airport codes kinda spell gift voucher, apparently.

Correction: it can also be from QZW to QZY - fictitious airports used to identify vouchers in the reservations system. Come to think of it, most of these are like this now, but I have had a few GIF-VCH in the past.

 

[_TheTraveller_]

Reservations. It's technically a phantom booking/ticket from GIF to VCH (Winter Haven to Vichadero). The airport codes kinda spell gift voucher, apparently.

Correction: it can also be from QZW to QZY - fictitious airports used to identify vouchers in the reservations system. Come to think of it, most of these are like this now, but I have had a few GIF-VCH in the past.

Looks like it might be the same problem.. the person that looks after this isn't back in the office till tomorrow so they said call back on Wednesday and they should have found the residual voucher. They don't know what the reference # is for the residual amount so they're gonna have to track it down.

 

[defurax]

Looks like it might be the same problem.. the person that looks after this isn't back in the office till tomorrow so they said call back on Wednesday and they should have found the residual voucher. They don't know what the reference # is for the residual amount so they're gonna have to track it down.

Only one employee knows how to use the Commodore 64 which generates residual voucher reference

 

[Natalie_B]

Has anyone had experience with using vouchers when travelling with an infant? As he travels free domestically, and doesnt occupy a seat, I'm just wondering if I need to purchase a voucher for two people. I seem to change my stance on the issue each time I contemplate buying some vouchers.

 

[JohnK]

Really!?:shock: I booked 2-3 MEL-SIN return flights and never saw differences in availability (i.e I first did a search using the normal search function and then repeated the same search in the "voucher" search engine). I guess I've been lucky.

You have been lucky. Or I have been unlucky.

The issues for me start to occur for non-direct itineraries such as BNE-BKK. I see more JQ flights offered and very limited connections to/from BNE.

 

[ComeFlyWithMe]

Has anyone had experience with using vouchers when travelling with an infant? As he travels free domestically, and doesnt occupy a seat, I'm just wondering if I need to purchase a voucher for two people. I seem to change my stance on the issue each time I contemplate buying some vouchers.

My recommendation would be to get a voucher for the adult pax only. Call up to add the infant after booking, but YMMV.

 

[ComeFlyWithMe]

Looks like it might be the same problem.. the person that looks after this isn't back in the office till tomorrow so they said call back on Wednesday and they should have found the residual voucher. They don't know what the reference # is for the residual amount so they're gonna have to track it down.

From memory, they need to search the bookings/e-tickets under your name for a reference back to the original booking reference, but sometimes the robot stuffs it up and makes no reference back.

You'd really think after all the feedback last year that they would have this sorted by now.

Last year, one of my vouchers never issued properly, and the recipient couldn't use it online, and was slugged the phone booking fee as the only way to use it. They told me this after they had booked, which angered me, as I would have called QF and had it resolved first had I known about it. My anger directed at QF of course. What a great gift! A $100 voucher* (less $25 booking fee or some rubbish).

This is starting to look like Australian politics, great idea, terrible implementation.

 

[fersea]

Sounds to me that a lot of these problems stem from a The vouchers being issued as a PNR. That then causes problems when trying to make it two flights (the residual).

 

[ComeFlyWithMe]

Sounds to me that a lot of these problems stem from a The vouchers being issued as a PNR. That then causes problems when trying to make it two flights (the residual).

What other way would an airline have to sell/redeem such vouchers other than a PNR? They would need a completely different financial system to do it any other way.

It's basically a fully flexible Y ticket between two fictitious city pairs. It should work fine, just as any refunded/changed ticket would reissue.

 

[ivanhoe]

[/COLOR]You can buy vouchers up to $2000 pp this year

Shouldn't that be up to $2000 per voucher?

I couldn't see anywhere that you can't buy more than 1 voucher for a single recipient - or am I missing something?

 

[opusman]

What other way would an airline have to sell/redeem such vouchers other than a PNR? They would need a completely different financial system to do it any other way.

By issuing them the same way JB HiFi, Myer, DJs, Priceline and nearly everybody else does gift cards. If they were treated as simple form of payment rather than a dummy changeable booking, they could be used online the same way as you can use a credit card, and wouldn't need to have any of the silly restrictions they currently have.

 

[opusman]

Shouldn't that be up to $2000 per voucher?

I couldn't see anywhere that you can't buy more than 1 voucher for a single recipient - or am I missing something?

A voucher can be for multiple travellers, and the total cost is multiplied by the number of passengers. So a $2000 voucher for four pax = $8000 = 80000 pts.

 

[ivanhoe]

A voucher can be for multiple travellers, and the total cost is multiplied by the number of passengers. So a $2000 voucher for four pax = $8000 = 80000 pts.

Yep, sorry what I meant is: I have ~$3000 worth of forward bookings to make, each over $500.

From the T&Cs, I can't see anywhere that prevents me from buying 6 x $500 vouchers and using then using them to book my flights today.

Which would give me $3000 x 10 = 30,000 points.

Or am I missing something?