medhead
Suspended
- Joined
- Feb 13, 2008
- Posts
- 19,074
Apologies if I was not clear in my previous post but what I meant is when the value of the voucher does not fully cover the costs of the flights (e.g. using a voucher with $10 remaining to purchase a flight for $99). QF's system will happy take your voucher and your $89 but for some strange reason will not process this transaction automatically without some sort of human intervention.
Those bookings will still show up in the MMB section but with a remark to contact the QF call centre to 'redeem the voucher'.
My experience with subsequently issued vouchers was the system would not even recognise the voucher as valid to allow me to search for flight. Regardless of value not useable without a call, couldn't get to the stage you describe.