20,000 Woolworths rewards points with a pet insurance policy

[NoName]

Latest story given to “NoName Jnr” is an issue with their database or something and affected customers can expect an email with further details to be sent out some time tonight.

And of course no email arrived. What a surprise!

 

[Dr Ralph]

And of course no email arrived. What a surprise!

Same.

More lies from Woolworths insurance.

 

[GSP]

I thought this earlier, but I'm more coming to this conclusion that WW went into this a little naive and then when all the policies come in thought "holy smokes", we've got a problem and didn't estimate the number of policies that may come in and likely closed within a short period.

So assuming they're valuing the 20k points at $100, as a risk mitigation and despite their terms they'll string it out as long as possible to pay points until they've redeemed enough premiums (of say between $10 and $20 per policy per fortnight) to break even with the overall promotion.

They may string this along for 6 or 7 premiums with most here up to 4.

 

[Dr Ralph]

I thought this earlier, but I'm more coming to this conclusion that WW went into this a little naive and then when all the policies come in thought "holy smokes", we've got a problem and didn't estimate the number of policies that may come in and likely closed within a short period.

So assuming they're valuing the 20k points at $100, as a risk mitigation and despite their terms they'll string it out as long as possible to pay points until they've redeemed enough premiums (of say between $10 and $20 per policy per fortnight) to break even with the overall promotion.

They may string this along for 6 or 7 premiums with most here up to 4.

Hope that they've also factored in the cost of responding to complaints made to the ACCC and irreparable harm done to their brand.

 

[GSP]

Hope that they've also factored in the cost of responding to complaints made to the ACCC and irreparable harm done to their brand.

If I'd hazard a guess I'd say no. If they were dopey enough to get in this situation, I'm guessing they're similarly taking a simple view and from responses above seems a bit of department (budget) shifting.

 

[eastwest101]

If I'd hazard a guess I'd say no. If they were dopey enough to get in this situation, I'm guessing they're similarly taking a simple view and from responses above seems a bit of department (budget) shifting.

That will eventually get picked up through intra-departmental meetings/blame sessions and the KPI season though.

I can see that the legal/compliance team will come back with a new pie chart showing different business units number of complaints and resources used to sort out complaints and ACCC/FOS/AFCA enquiries.

I would be guessing that the Pet Insurance division will go ahead in leaps and bounds in numbers of complaints and resources required to fix complaints compared to say other similar and non-similar Woolworths group business units (e.g. car insurance, telecommunications, supermarkets, Big W, Caltex, general retail, liquor outlets, gambling division etc etc ).

When those questions start being asked then heads will roll.

 

[glasszon]

Looks like someone's taken to Facebook to complain about this.

May be worth others adding to this comment (or at least liking it) putting more pressure on Woolworths.

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"BE WARNED: Woolworths insurance engages in misleading and deceptive conduct! In February they ran a promotion stating that if you signed up to a pet insurance policy they would give you 20,000 rewards points within 30 days. Not only have they failed to award those points they have ignored correspondence sent to them about this issue and now claim that the points should be awarded 14 days after the 30 day period. Utterly misleading and deceptive conduct from Woolworths insurance. Shameful stuff!"

I got the runaround from Woolworths as well for the bonus points, besides APRA (which don't deal with individual complaints), which is the best government agency to contact about this?

 

[NoName]

Did anyone else receive an email with the subject “Tell Us What You Think About Woolworths Insurance!”?

Do they really want my feedback? Lol

 

[Ben Jones]

I'm on 3 payments and have just cancelled my credit card to prevent any further transactions - will tell them I'll provide them with a new credit card when my points are loaded on my WW account.

I did just call them and I can expect a call back in the next 24-48 hours. as I said to the lady, I'm not holding my breath

 

[Dr Ralph]

Did anyone else receive an email with the subject “Tell Us What You Think About Woolworths Insurance!”?

Do they really want my feedback? Lol

Didn't receive.

 

[Tiki]

I got the survey too................and still no points I am sure they don't want to know what I think of their company.

Is anyone else coming here to refresh the thread and hoping to see the usual "I got my points" "Me too" x 50

 

[Tiki]

I did get the 1000 points from the offer to shop at Woolies, I did a normal weekly shop on Friday.

 

[mrfreeze]

I did get my refund of the 4th premium after cancelling the policy a few days after the 3rd was deducted from my account.
Still no points, and certainly past the 14 days after the 30 days excuse they gave.

 

[risaka]

This is what they had to say. Fingers crossed the points will be credited by end of the week.

Dear Risaka,

Thank you for your recent enquiry in to your Pet Insurance policy.

This email is to confirm the rewards points for xx_'s Pet Insurance policy have been allocated and you should receive this by the end of the week. Should this not be the case, please let us know via reply to this email and we will investigate further.

I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact us on 1300 467 041.

Yours sincerely,

<name>

Senior Customer Resolutions Officer

 

[Dr Ralph]

This is what they had to say. Fingers crossed the points will be credited by end of the week.

Dear Risaka,

Thank you for your recent enquiry in to your Pet Insurance policy.

This email is to confirm the rewards points for xx_'s Pet Insurance policy have been allocated and you should receive this by the end of the week. Should this not be the case, please let us know via reply to this email and we will investigate further.

I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact us on 1300 467 041.

Yours sincerely,

<name>

Senior Customer Resolutions Officer

I've had similar responses over the last few weeks.

 

[SoftDraw]

Well after emailing them every day for the last week I finally got a response from them today saying - “this has been now forwarded to our Support Team and the Rewards Points will be allocated in 10-business days.”

Following up on this, I just received another email saying “the points have been applied to your Woolworths Rewards account and should appear on your account within the next 3-5 business days.”

 

[Dr Ralph]

Following up on this, I just received another email saying “the points have been applied to your Woolworths Rewards account and should appear on your account within the next 3-5 business days.”

Seems this may not be universal, got this earlier today:

'Dear Dr Ralph ,


Thank you for your recent enquiry in to your Pet Insurance policy.


I hope Ralphie Jnr is doing well, I have escalated this issue for you and sent it through to our Every Day Rewards team, you can expect to receive those points within the next 10 business days.


I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact our Client Services Team.


Yours sincerely,

Dannielle

Customer Service Officer'

 

[cvmceg]

Just to clarify, people are complaining about the points before cancelling, right?

 

[Dr Ralph]

Just to clarify, people are complaining about the points before cancelling, right?

Multiple times.

 

[NoName]

Just to clarify, people are complaining about the points before cancelling, right?

No. Wasn’t prepared to give them any further money. They have indicated that I will receive points for all policies that were held beyond the 21 day cooling off period. But hey, like everything else they’ve told us that could also be a lie.