5,000 bonus points each on up to 3 international Qantas Hotels bookings (book by 5/8/24)

[CaptJCool]

Still only 2/3 came through. Did everyone get all 3 yet?

No

I looked up the booking time
AEST 12.01 30 July
So they have shortchanged me

Qantas Frequent Flyer members will earn 5,000 bonus Qantas Points on any international Qantas Holidays and Qantas Hotels booked through qantas.com/holidaysand qantas.com/hotels from 12:01 am (AEST) 30 July 2024 until 11:59 pm (AEST) 5 August 2024 for travel up until 5 August 2025

 

[NM]

My first two that have been "paid" were for stays on 7th August and 8-10th August in the USA. These show in my QFF account credited on 8th Sept. So pretty much exactly 1 month after the stays.

My third stay was 28-30 August (also USA), so I am expecting/hoping the points will show up at the end of Sept. I would actually prefer them to arrive after 1 Sept to kick start my PC/PC+ renewal for next membership year. The first 2 x 5000 points tipped my into PC+ renewal for this year.

 

[RSD]

First of my 5000 point bonuses hit the account today - so some parts of QF's IT seem to be working...

Received an email from MU today with a letter attached which should hopefully finally convince Qantas to pay up the points for my Jinan to Chengdu flight... hopefully... at last... has been an ongoing battle...

 

[nancypants]

Still only 2/3 came through. Did everyone get all 3 yet?

I’m 2/3 and trying to work out how to retro claim

 

[NM]

For those awaiting their 3rd points arrival, was the stay completed more than 30 days ago?

 

[gty222]

I got all 3.
Credited the same day for 3 sequential stays.

 

[RSD]

First of my 5000 point bonuses hit the account today - so some parts of QF's IT seem to be working...

Received an email from MU today with a letter attached which should hopefully finally convince Qantas to pay up the points for my Jinan to Chengdu flight... hopefully... at last... has been an ongoing battle...

MU flight now credited after it taking far more back and forth and effort than it should have done... small win!

 

[Ktan89]

I’m 2/3 and trying to work out how to retro claim

Please let me know how and if it works

 

[CaptJCool]

Please let me know how and if it works

retro claim?
do you mean where you have a payment confirmation on 30th July before the emails hit the account on 31 July where the bonus hasn't shown up

 

[Ktan89]

retro claim?
do you mean where you have a payment confirmation on 30th July before the emails hit the account on 31 July where the bonus hasn't shown up

No sorry.

BUT I have been in that situation before. I was booking multiple hotel bookings during triple points promo and the last booking got confirmed 12.01am. Quick email to Qantas hotel and they resolved it.

Upon further investigation, we found that your booking was created at 12:00 AM 4th of March, 2023; however, we can also see that you have created three other bookings with almost the same time frame, from 11:02 PM until 11:49 PM 3rd of March, 2023. We then raised this with our higher team to undergo further review. As a result, we were advised that, as a one-time courtesy, we will reconsider this situation. Kindly contact us back eight weeks after the check-out date so we can manually add the points to your account.

 

[nancypants]

retro claim?
do you mean where you have a payment confirmation on 30th July before the emails hit the account on 31 July where the bonus hasn't shown up

My missing booking was per the 1st August onwards rules

 

[CaptJCool]

Missing claim popped in tonight

Noted the ordinary T&c State points will be paid on No Shows. So that’s the definitive word.

 

[kpc]

Missing claim popped in tonight

Noted the ordinary T&c State points will be paid on No Shows. So that’s the definitive word.

Did you contact Qantas Hotels or the 5000 pts just appeared by itself....I'm still missing my 3rd stay like many here.

 

[RSD]

Missing claim popped in tonight

Noted the ordinary T&c State points will be paid on No Shows. So that’s the definitive word.

OK that is good news - I was a No Show at one of my three bookings that fell under this offer and only stayed two nights out of the four that I booked at another - and the rejigging of my plans resulted in me booking the almost impossible to find hotel that became quite saga that I reported on here a few weeks ago!

 

[CaptJCool]

Did you contact Qantas Hotels or the 5000 pts just appeared by itself....I'm still missing my 3rd stay like many here.

Sorry
I meant i lodged support claims via email for the missing points. You receive email confirmation and a ticket number

 

[kpc]

Sorry
I meant i lodged support claims via email for the missing points. You receive email confirmation and a ticket number

I might need to go down this pathway too...can you share the email address you sent the claim to? Ta

 

[CaptJCool]

I might need to go down this pathway too...can you share the email address you sent the claim to? Ta

https://www.qantas.com/hotels/contact-us/email

if you are logged in, your details will auto-populate

 

[CaptJCool]

OK that is good news - I was a No Show at one of my three bookings that fell under this offer and only stayed two nights out of the four that I booked at another - and the rejigging of my plans resulted in me booking the almost impossible to find hotel that became quite saga that I reported on here a few weeks ago!

https://www.qantas.com/hotels/hotels-and-airbnb-terms-and-conditions

see 3.7
also see 3.6 re cancelled bookings

 

[RSD]

https://www.qantas.com/hotels/hotels-and-airbnb-terms-and-conditions

see 3.7
also see 3.6 re cancelled bookings

also, to see your own bookings
use the bookings?filter=past
then select View Details on the far right hand side
this is where I discovered for whatever reason the FF number was absent, thus why no points got lodged.
it also says "
Qantas Frequent Flyer Number and ABN can not be changed 4 weeks after your check-out."

Cheers for that link - very good to know about 3.6 & 3.7!

Weirdly - two of my hotel bookings from my last trip don't yet show any points allocated - but my QFF number is shown on the page. Another booking just throws an error each time I try to open it!

 

[CaptJCool]

https://www.qantas.com/hotels/contact-us/email

if you are logged in, your details will auto-populate

on the support ticket email. it said if you missed info then respond directly to the email which i thought interesting

This is an auto generated email confirming your customer service request. We will respond to your request soon, in the meantime if you have further information to send us please respond directly to this email. Details of your request are below:

​ Case Reference: 018xx_xx Query Type: QFF Points Your Message: Hi during the recent 5,000 bonus points campaign, I made two bookings, for which only one received the bonus the one that appears to be missing was made on ....