I have an F award on a CX 744 (HKG-SFO) for late September, shortly before CX stop their US 747 services in October and replace them with 777s (some 3 class configs without F cabins, but a lot still have an F service).
It is the one mentioned in this thread:
http://www.australianfrequentflyer....ntage/150-change-fee-when-changing-55311.html
Prior to this afternoon, it was HKG-SFO-LAX-SAN with the dom sectors on AA. F all the way through.
I get an email saying I need to contact AA because there has been a change in my booking.
Turns out the CX 747 service is being cut short earlier than planned and my flight is now operated by a 777 with no F cabin.
I ring up and talk about the alternatives, there is a HKG-LAX with an F cabin at a comparable time that gives me plenty of time to connect to the same LAX-SAN leg.
The problem is that
it cannot be ticketed over the phone because travel does not originate in the US. Huh?!!!!
I get told I need to ring the HK desk and I have 7 days to do it (the new itinerary has been held but not ticketed).
I tell them that the original ticket and subsequent change was all done over the phone (had to be due to CX not being available online).
Funnily enough, I checked BA.com prior to calling and could not find any F availability on that day on any route.
Has anyone experienced this before??? I'll ring in 3-4 days when it is not as busy - with the HUACA method at my disposal.
