Amex "I'm going to cancel my card" - bonus points given thread.

[Kangol]

QBR, large spend, threatened to cancel - 80k retention. Not totally happy with it given what a good customer I am for them and the reduced earn rate - but I'm not sure internally they shared info with eachother than I have the biz plat anyway now and would have happily cancelled the QBR and have fully transitioned out of this card regardless.

How large was the annual spend?

 

[Uncharted6264]

How large was the annual spend?

few m, plus I'm a nice juicy customer for them, along with it being the main card the business used I also used to cop the 3% conversion fee semi-regularly.

 

[hexDoor]

It would nice is the annual fess are given MR points

They are?
I don't get them with plat charge?
EDIT: I misread lol

 

[DC3]

First thing you need to do is transfer all your points out and pay the card off or else they won't think you're serious.

I’ve done that. It didn’t work.

 

[lovestotravel]

I'm going to call today, was meant to call last month but forgot

 

[knagelli]

Did anyone have luck in getting retention bonus points for the Plat charge card. I have my annual fee posted but the customer care on phone/chat is reading is reading me the standard text that we cannot offer any bonus points and the annual fee is for the benefits of the cards available at this time.

 

[lovestotravel]

I still haven't call yet...

 

[shuuy]

Platinum renewal came up. I called, said "I questioned the value, and here are the issues (no concierge, devaluation of SQ, a fraud alert on my card taking 18 hours to call me, challenges redeeming dining credit).

Overseas agent said "we are not allowed to give points on cancellation". I said "I didn't say I wanted to cancel, I told you I've had issues with the card and I question the value and I'm wondering what you would offer in terms of a customer service benefit".

She said "I cannot guarantee anything, I'll come back to you in 3-5 business days".

It's business day 5, no call.

 

[Kimster]

Mine (Personal Pt) is due late Oct. Looks like no one is getting a dice on bonus points lately.

Post automatically merged: Today at 5:24 PM

Mine (Personal Pt) is due late Oct. Looks like no one is getting a dice on bonus points lately.