I have a little story so grab a cuppa for this rant:
I had this card more than a year ago and the process on applying was pretty good.
I used it to get 10K cash out via ANZ that went flawless and incurred no cash advance fee, was able to pay it off via balance transfer to another card with 12month interest free.
Got the passes and points and closed it one month before expiry.
I missed the Free offer that did not involve having an account by a few days as I was waiting a week from last applied.
I saw the ANZ Internet banking FREE offer but could not workout how to get Free ANZ account and ANZ over the phone was useless.
I read on here or Ozbargain about the Progress Saver account and with my "short name", this was setup for free with no issues.
I then applied with my Anz Progress saver short name via the IB offer for Free annual year.
Since then I have been txted and called 5 times.
1. We need your long name that is different to ANZ account approved and referred too.
2. Reapplied with long name and then asked for payslips. Told a credit check had not been done as yet?
3. Payslips even though clear to me not clear to them....
4. Resent new pictures of payslips and then txt to call again.
5. I have spoken to 7 ANZ people in call centre at this stage and now approved.
Told will receive cards in next 3-5 days.
Asked if anything else and I asked that annual year free.
"If you application stated annual year free, then you SHOULD get it that way" They could not confirm on their own system that it will be free! ....Photo screen shots have been taken!
Stay turned for an update....