- Joined
- Jun 20, 2002
- Posts
- 17,643
- Qantas
- Gold
- Virgin
- Platinum
I have some progress in getting Regus points. To summarize I took out a preferred membership and used the lounge last October and until recently had little joy with Regus in terms of getting the points. I then took up the issue with Qantas included on the emails. Suddenly some action. I must say I was expecting Qantas to refer me back to the Regus but they seem to have picked it up with the vendor to see what the problem was and what system issues might be underlying it.
So now I am on a promise from both Regus and Qantas. Without elaborating too much on what are reasonabley expected by everyone involved to be private conversations and listening between the words - it seems that some underlying 'system' or 'systemic' issues with points handover between Regus and Aquire are being resolved right now.
Will keep you posted. Hopefully that process will sort out the issue for everyone else waiting.
Well done on taking up the baton and running with it - often it seems like a poison chalice. There's a good reason I have their card but don't use it