AP is struggling because of demand mainly. One week just before Christmas last year was the busiest week in history and yet this year every week for the last 4 months has been bigger. The backlog is mainly due to the SD requirements in Victoria affecting sorting facilities. This means that a large volume of freight is being shifted to Adelaide and Sydney to be sorted. A stack more staff have put on for deliveries but it’s still past bursting point. AP also have a very large partnership with Amazon and AP deliver large volumes of their freight daily
Yep. I understand they are under the pump but so are many others but the others are managing with some slight delays.
Airports handle the sorting of boxes, suitcases and all sorts in the blink of an eyelid at airports and organise to load in a plane in under 20 minutes.
In vision in the media recently AP has parcels lying around on the floor in warehouses and on makeshift trolleys and shelves and manually sorting them.
Inconsistencies abound:
a small envelope "parcel" (nonexpress) 15km across Melbourne 4 weeks (Australia Post)
a small envelope "parcel" (nonexpress) from China to Melbourne CBD 5 days (Courier unknown)
a large box of fragile light fittings (nonexpress) Melb Metro to Country Vic 3 days (Pack&Send)
a large box of fragile light fittings (nonexpress) Country Vic to Melb Metro same day (Courier unknown)
a smallish parcel 4kg (nonexpress) to Melb metro 22hours (Amazon)
a smallish parcel 3kg (nonexpress) to Melb Metro 36hours (Amazon)
a large awkward electric panel heater 3mx1m from Geelong to Melbourne Metro 18 hours (Geelong Couriers)
a shoe box with shoes (nonexpress) from Perth to Melb Metro 3 days (Courier Unknown)
I haven't seen online (which admittedly doesn't mean much) any complaints about extensive delays for Officeworks, Bunnings, Harvey Norman or other companies organising courier deliveries.
I have been made promises from every company I have contacted so far of next day delivery of an oven for which I have been getting quotes.
There are hundreds of electric bike riders in the city all day everyday (and night when no curfew) delivering bespoke orders (parcels) within 15 minutes.
I made a comment a few months back, there are nearly 6,000 taxis and double that in taxi drivers effectively sitting on their backsides since March. Someone has finally realised, I saw a couple of taxis with back seats filled with parcels in the last couple of weeks pulling up at city addresses dropping off parcels of various sizes. No idea who they were working for.
I might be unreasonable, but I expected more out of AP to get their act together given it has been 6 months since the rush started.