Can't log in to VA Business Flyer rewards portal - password expired?

[Mattg]

I've been trying to log into the Virgin Australia Business Flyer rewards portal for about half an hour, and still can't get it to work. Am I doing something wrong or is the website just broken?

I can log into my account via the booking portal without issues. But when I try logging into the rewards portal (this requires you to login again, for some reason), it asks me to enter my username & password again and then doesn't accept them. I get this error:



I then tried to reset the password, but the "reset password" email isn't coming through when I try to do this.

So I then tried calling VA Business Flyer. They sent me a link to reset my password, which I did, but when I tried then logging into the rewards portal again with the new password I got the exact same error message. And the "reset password" link still doesn't come through.

What am I doing wrong?

 

[RooFlyer]

Something's borked. I also get 'password expired' but when I do a 'forgot password, and enter my username, I get

 

[VPS]

Same issue here

 

[trendwhore]

Just logged in OK here, maybe fixed?

 

[Mattg]

Just logged in OK here, maybe fixed?

I still can't log in. Are you able to login the rewards portal (i.e. where you go to see points activity and transfer/redeem points) or just the booking portal?

I tried emailing their support team, which is what the call centre suggested. I got a reply to my email and tried everything they suggested, but got error messages every step of the way. So I emailed back and got this response:

"We may advise to check the Rewards portal again from time to time and revisit the Forgot Password option. We understand that this is not the outcome you are expecting, and we appreciate your patience on this matter."

 

[trendwhore]

Yep doesn't seem to be an issue. Sounds like they are not in a hurry to fix your issue

 

[SYD]

Just got around to checking and doesn’t work for me either.

I can login to the main portal (that has often thrown up a weird error) click past that and see account details etc.

But trying to access the “Rewards” portal, I get the incorrect password error.

I was able to change the password back on the main VBF page but still not working.

 

[VPS]

I just tried again and same error

 

[VPS]

Has anyone got this working yet - I'm still getting an error when I try to log in

 

[oz_mark]

Working fine for me (but I think it has all along)

 

[serfty]

I just logged in and it indicated my password had expired.

However, I did receive the reset email and was able to reset and log in.

Some email providers have been known to reject emails for no public reason, but in the background some criteria sends the email into the "great bit bucket in the sky", never to be seen.

 

[SYD]

I just logged in and it indicated my password had expired.

However, I did receive the reset email and was able to reset and log in.

Some email providers have been known to reject emails for no public reason, but in the background some criteria sends the email into the "great bit bucket in the sky", never to be seen.

Can you specifically login into the “Rewards” portal?

Still on the Fritz for me.

 

[serfty]

Can you specifically login into the “Rewards” portal?
...

Yes ... got to see a couple more of those irritating Points Expired [on date] <Blank> entries.

(Yes, I have learnt - transfer those points out as soon as you have a quorum, otherwise the <blank> is replaced with a number.)

 

[Mattg]

I was finally able to reset my password and log in today.

 

[SYD]

I was finally able to reset my password and log in today.

Ditto.

 

[servicerequired]

Same prompt - but all reset and operating normally.

 

[VPS]

So when I try and log in here Frequent Flyer - Velocity | The loyalty program of Virgin Australia it seems to want to reset my normal velocity account as opposed to my business account. Does that sound right>

As an aside I keep getting emails from Virgin telling me I should join Business flyer when I'm already a member