Citibank Platinum VISA - 50,000 Bonus Points (expiry: 31 March 2011)

[Gold Member]

Got my points a week ago No balance transfers.

I plan to hold the card for the year before cancelling upon renewal since at 1:1 its better than my now redundant ANZ Visa at 1:0.5

 

[DC3]

... also several bill payments which i had in the month didn't earn points either... Didn't know that, I will for the future though.

So i figured that you have to spend $1,000 worth of eligible purchases, not just $1,000 worth of paying for things in order to release the bonus.

I received this card about 2 weeks ago and haven't yet decided what purchases to make.

Does anyone know what 'eligible' purchases means? It seems that some purchases may not be eligible to count towards the $1,000 spend.

I was looking at paying my comprehensive car insurance with this card, or perhaps gas/electricity bills plus something else.

 

[Timba-Jet]

Does anyone know what 'eligible' purchases means? It seems that some purchases may not be eligible to count towards the $1,000 spend.
.

I got my card about a month ago and am about half way to reaching the $1000 spend.
I think it excludes the standard cash advance, balance transfers, bpay, paying for cash or currency etc. There is a list of ineligible spends on the T&Cs, so I assume everything else must be eligible.

 

[DC3]

I got my card about a month ago and am about half way to reaching the $1000 spend.
I think it excludes the standard cash advance, balance transfers, bpay, paying for cash or currency etc. There is a list of ineligible spends on the T&Cs, so I assume everything else must be eligible.

OK. Thanks. I guess that paying the comprehensive insurance, on-line, using this card will do the job then.

 

[sr81]

I have been dogged.

Signed up, opted in when I activated the card. Got the first statement and no Qantas $49 fee. Give them a call, they say "yes, we can make that happen". Second statement nothing there again about QF.

Called them today and the bonus points (50,000) have gone to Citibank Rewards.

Not very happy.

I have my screen dumps at home but does anyone have access to a screen dump of the promo screen handy they can PM me? I want to give this a red hot crack as I have a booking I need to make.

 

[Craigie]

I have been dogged.


Called them today and the bonus points (50,000) have gone to Citibank Rewards.

Not very happy.

I'm getting dogged but in another way. I'm getting the line about need to do balance transfer to be eligible for points

50,000 points? I thought it was 60,000 if you didn't opt into qantas rewards?

I'm not happy either. I have grown to severely hate ringing citibank, the call centre staff are really useless.

 

[sr81]

You and me both Craigie, though it appears I may have done something of a Homer.

I originally wanted the points so that I could go DEL-BKK with CX via a QF reward. 38,000ish points plus a phone booking fee. I would then connect up with Emirates and try their A380 in First to HKG. Total cost about $1000.

I now find that I can redeem DEL-BKK-HKG for 30,000 Asia Miles. With the 50,000 points I now have with Citi this means I have 34,000 Asia Miles at 1.5 : 1.

This means that for the $250 card fee I would have enough for about 8 hours of flying and getting to HKG about 4 hours earlier. In all that makes for a cheap deal though I was looking forward to trying a shower at 34,000 feet.

 

[unggg]

Not sure my post should be in the 50k or 60k points thread but here is my experience so far.

Applied under the 50k promotion, enrolled in Qantas Rewards at time of activation and put $1,300 on the card in the first month ($1,000 excluding annual fee and Qantas Rewards). Only 978 points were transferred so I rang up to ask why. They weren't sure, but for the inconvenience, instead of making up the 22 points difference, credited me with 1,000 points (which I can view online right now).

Then asked if they could fast track my bonus points as I have a flight coming up. They said no but should be on my bill for the 2nd month. I also asked if I was entitled to 50k or 60k points, they said 60k points (even though I signed up under the 50k promotion). I even clarified if the 60k points were transferrable to Qantas Rewards and they said yes. Wondering if Citibank ended up consolidating the 2 offers into one (i.e. 60k points?)?

Anyway, I asked can you guarantee the bonus points will be on my next bill and they said I'll definitely try (gave my staff ID and extension). She also mentioned there are already alot of complaints with the handling of this promotion!

 

[sr81]

I now find that I can't transfer to Asia Miles as this is not a Citi-Select card even though the website says I can. The call centre is truly cough and really can't solve even the most simple of problems. I think today I spoke to 7 different people all of whom played pass the call.

I think I am going to take pre-paid Master Cards and get out of the whole thing even (actually $50 better off).

Very disapointing way to lose 50,000 points in a program but I am just looking at brick walls here. Citibank don't have the best reputation with customer service so I am not keen to press on with a letter writing campaign that will not doubt be fruitless anyway.

 

[bazza]

I now find that I can't transfer to Asia Miles as this is not a Citi-Select card even though the website says I can. The call centre is truly cough and really can't solve even the most simple of problems. I think today I spoke to 7 different people all of whom played pass the call.

I think I am going to take pre-paid Master Cards and get out of the whole thing even (actually $50 better off).

Very disapointing way to lose 50,000 points in a program but I am just looking at brick walls here. Citibank don't have the best reputation with customer service so I am not keen to press on with a letter writing campaign that will not doubt be fruitless anyway.

I actually checked after you posted as I always thought Asia Miles was limited to Citi Select only, at 2:1 Citi point transfer. Its actually listed on the Citi Rewards website as for Citi Select card holders only.

 

[bazza]

Also, with regards to QFF enrolment, I was told that CitiRewards points are automatically sweeped every month to QFF, and that this included the bonus points. The way they explained it was, when you get points, it becomes CitiRewards first, THEN each month it gets sweeped to QFF.

So, going by that logic, those of you who have 50/60k in CitiRewards as opposed to QFF points should wait for it to sweep across... hopefully

 

[sr81]

I actually checked after you posted as I always thought Asia Miles was limited to Citi Select only, at 2:1 Citi point transfer. Its actually listed on the Citi Rewards website as for Citi Select card holders only.

Then how do we go about explaining this:

 

[bazza]

Then how do we go about explaining this:
View attachment 2088

Nice one! If you manage to somehow convince CitiBank that would be great, as I want Asia Miles too. But on their own Citibank site it says Citi Select only. Also, notice the worse conversion ratio for Citi Select and the other cards, which doesn't make sense, as Citi Select is a higher status card compared to the Platinum.

Anyways, good luck

 

[sr81]

Nice one! If you manage to somehow convince CitiBank that would be great, as I want Asia Miles too. But on their own Citibank site it says Citi Select only. Also, notice the worse conversion ratio for Citi Select and the other cards, which doesn't make sense, as Citi Select is a higher status card compared to the Platinum.

Anyways, good luck

Yeah.... but given my experience with Citibank so far I am not keen for a 'to-do'.

Making this really annoying is that I got a BRG with the W in Hong Kong for AUD 250 and it appears I can get a court yard room and the Penninsula for my 50,000 Citi reward points.

Hotel rooms seem to offer better value then straight cash card rewards by about double.