Commonwealth Platinum Awards - 40k Qantas Points. $10 fee.

[lisemare]

Be warned ! I applied for the card on the 1st of July via the offer link . It took 2 weeks the process the application , so wasn't approved until July 13th . I phoned many times to confirm that I was eligible for the offer even though it was sitting as " conditionally approved " was told as long as application submitted prior to offer end date of 3rd July I was signed up . Was hit with the annual fee a week ago and called CommBank yesterday . Told I was not enrolled in the offer and that a query would go through to cards team and that this has been happening to heaps of other people and frankly the operator was sick of this CommBank offer and all its errors !

 

[Sheriff]

My points just landed in my QFF account today.

I'm still waiting !

When were you approved for the promotion?

 

[Flying Fox]

I'm still waiting !

When were you approved for the promotion?

Will check for you when I get back to my home PC with all my forms.

 

[CatherineC]

Received card in early June and achieved minimum spend within couple of weeks. 40,000 bonus points arrived in my Qantas account today in line with monthly CBA statement.

 

[Flying Fox]

I'm still waiting !

When were you approved for the promotion?

Applied - 16/05/15
Conditionally approved - 20/05/15
Fully approved - 26/05/15

 

[raa007]

I've just received my 2nd statement and no mention of refund or bonus points yet.
When I opted into QFF rewards I had 2 operators verify multiple times I was entitled to the offer... guess I should wait a bit more!

 

[Scr77]

I've just received my 2nd statement and no mention of refund or bonus points yet.
When I opted into QFF rewards I had 2 operators verify multiple times I was entitled to the offer... guess I should wait a bit more!

Hmm...I think the T&C'S had the annual being refunded within 30 days. Mine was very prompt.

 

[kewpid]

My bonus points have finally posted, with the 4th statement (3rd full statement).

 

[kcoulson]

I got this credit card (no dramas) at the beginning of the offer. Points received and annual fee refunded. I mentioned to a family member about it, and she also applied and was approved (still waiting for points) - but probably only a matter of time. On my recommendation (since they are new to frequent flyer points - and have never believed in using credit cards, these were their first credit cards) she got her husband to also apply. He was approved, and activated his card. Life got busy, and weeks passed. So the result - the dates have passed for the minimum spend of $500. He has made no transactions, and now has a $250 annual fee to pay, which CBA told him would not be refunded. He isn't happy. No 40,000 points. Suddenly the previous fear of using credit cards has been justified - suspect they will cancel the cards and never touch ANY credit card again. Frustrating when I tried to help, but have made things worse. She doesn't want to collect frequent flyer points anymore (too hard) - too busy.

 

[Scr77]

I had a similar situation with the ANZ offer when the annual fee was $99 for any spend in 30 days. The spend was made at 32 days as they were overseas when the cards were delivered. ANZ wouldnt issue points which I thought was a bit stiff given the annual fee had been paid. I'll keep my helpful advice to myself next time!

 

[Salem]

Feeling reluctant to get anyone else into points as well, for the exact reasons above.

 

[bunk]

I activated my card on 20 May 2015.

$500 spend met on 26 May 2015 (106 days ago) and annual fee billed on 5 June 2015 (96 days ago).

Just received 4th statement the other day and am still yet to receive annual fee refund or points.

Have rung up CBA today and they are looking into it.

There has been some talk on other forums that CBA have been saying that the 90 days for the annual refund and points crediting runs from 31 August 2015 rather than the date that the eligible $500 spend was reached. Hope this is not the case.

T and C's clearly stated that "the bonus Qantas Points will be credited to your Qantas Frequent Flyer account within 90 days of meeting the spend criteria"

 

[Katy]

I was told the same rot by them and lodged an ombudsman complaint to get it sorted out after the consultant refused to escalate further. I've had the fees refunded already and have been told that the points should show up in the next few days; apparently there was some issue with a whole bunch of cards not having the promotion code added.

 

[bunk]

How would I go about lodging an ombudsman complaint?

I was told the same rot by them and lodged an ombudsman complaint to get it sorted out after the consultant refused to escalate further. I've had the fees refunded already and have been told that the points should show up in the next few days; apparently there was some issue with a whole bunch of cards not having the promotion code added.

 

[Katy]

Have a read of the FOS website and you can lodge it online through there too.

 

[Leroy87]

Gone plenty past the 90 days so called up CBA to suss what was going on...

Got a very friendly operator who checked and found that they hadn't recorded the promo against my card (didn't ever accuse me of not applying properly or doing something wrong which was nice) and was sending over to FF team to fix. Should hear back via email in a few days.

We'll see how it goes, though hopefully points are here soon.

 

[Kangol]

Noticed that my QFF points had not been transferred with the last statement despite the QFF $10 fee being applied. Went online and saw that the transfer to QFF was rejected and to call for more info. I did that and was advised that they had the wrong QFF number (by one digit), hence the rejection. I had a missed call from CBA last week that I totally forgot about, too - that was the reason for the call. I was told that the statement points will come through in the next cycle.

I then enquired about the refund of the annual fee due to the promotion with that and the 40k sign on bonus. After some hold time, I was told that in the next cycle, the 40k points will be credited as will the annual fee. So here's hoping. I have only had one statement cycle thus far (account activated last month).

 

[jezza77]

I had the same issue as everyone else. Called up and was told the offer was only valid if clicking through from the Qantas site. They relented though and agreed to apply the promotion so I am hopeful that tomorrow when my next statement comes out I will get the refund and points. Has been a terrible experience compared to all the other promotion cards I've taken. Very poor form CBA.

 

[Katy]

I have the refund but still waiting for the points, which were promised last week and should have been in yesterday at the latest. CBA tried to close the FOS complaint as resolved but I advised them that it was not resolved when the points didn't appear yesterday and so it's still ongoing.

Have to agree; I've had many credit cards and been a CBA customer for decades and I have never had such a poor experience, nor have I had to escalate to the FOS before!

 

[pecanbery]

Received my points in my Qantas account at the beginning of the month, except they made a mistake and gave me 80000 not 40000. Two weeks later there's a -40000 points transaction in my qantas history... guess they picked up on it.