David Jones: AMEX to Latitude

[kerfuffle]

Guessing no one's gotten any more info regarding their new Latitude card yet?

 

[oz_mark]

Guessing no one's gotten any more info regarding their new Latitude card yet?

Nothing new beyond the timelines

We will get a communication in May about what they will migrate us to,
June/July get the new cards
Sometime July will cutover.

 

[PineappleSkip]

The email stated that l have a credit amount on my DJ/Amex card ( in the thousands ) and that l needed to call them to organise a return of the credit amount to me. Just called them gave them my bank details for the refund

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

 

[heidihamilton111]

Why’s the card so in credit?

Apparently they continued to debit my account even though l hadn’t used it for 2.5 years.

 

[heidihamilton111]

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

Yeah, l thought so too although l called the number on the back of my AMEX card. I guess they can now infiltrate phone numbers too so I’ll wait and see what happens. I’ve changed all my passwords and PIN numbers just in case.

 

[Cynicor]

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

Yeah, l thought so too although l called the number on the back of my AMEX card. I guess they can now infiltrate phone numbers too so I’ll wait and see what happens. I’ve changed all my passwords and PIN numbers just in case.

Weird. Wouldn’t you just be able to log in and confirm the positive balance before doing anything? If you did, I’m sure it’s fine

 

[heidihamilton111]

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

Weird. Wouldn’t you just be able to log in and confirm the positive balance before doing anything? If you did, I’m sure it’s fine

The problem was that l couldn’t login at all because my card actually expired 18 months ago. So I'm waiting for my new card to arrive and then I’ll be able to login and find out whether or not this recent communication was legitimate or not.

 

[centeredcalm]

Latitude finally have placed an information page online for the transition from Amex to Latitude. It’s as expected with Storecard to the Icon card, DJ’s Black AMEX to Premiere and DJ’s Platinum AMEX to DJ’s Prestige:

https://latitudefs.zendesk.com/hc/en-au/articles/23082679304465-Information-for-David-Jones-Cardholders-Transitioning-to-Latitude

 

[kyle]

Latitude finally have placed an information page online for the transition from Amex to Latitude. It’s as expected with Storecard to the Icon card, DJ’s Black AMEX to Premiere and DJ’s Platinum AMEX to DJ’s Prestige:

https://latitudefs.zendesk.com/hc/en-au/articles/23082679304465-Information-for-David-Jones-Cardholders-Transitioning-to-Latitude

Still waiting for them to share the details of their traveller programs. I probably will get my points out towards end of June.

 

[centeredcalm]

I spoke to David Jones themselves yesterday, and they provided me a list of five airlines confirmed so far, unfortunately didn’t screenshot them, but the ones they’ve been able to confirm and that I remember that were on the list are Qatar, British Airways, Air Asia. There was also either Etihad or Emirates, can’t remember which one of the two, and I have a strong feeling the fifth was Iberia.

 

[kerfuffle]

Cards are supposedly arriving from today for existing cardholders. Anyone got theirs yet?

I wiped out my entire points balance and zeroed my outstanding balance in case I don't keep this card due to now being charged the $99 annual fee (the link to the financial table for the Premiere card sent via e-mail on May 29 says there's no change to the annual fee but that's ripe for interpretation).

 

[oz_mark]

Cards are supposedly arriving from today for existing cardholders. Anyone got theirs yet?

I wiped out my entire points balance and zeroed my outstanding balance in case I don't keep this card due now being charged the $99 annual fee (the link to the financial table for the Premiere card sent via e-mail on May 29 says there's no change to the annual fee but that's ripe for interpretation).

Not sure how 'No Change' is open to interpretation. Even the comparison table has a note about staying on the same arrangements. Disclaimer C in this document https://assets.latitudefinancial.com/forms/cards/David-Jones-Premiere-Comparison-Table.pdf

 

[kerfuffle]

Not sure how 'No Change' is open to interpretation.

Because I don't pay an annual fee for my DJs Amex. So is no change meaning I don't have to pay $99/year or no change meaning no change to the annual fee that I'll now have to cough up $99/year for (which I won't; I'll just cancel the card)?

 

[albyd]

Hi Guys,

I'm sorry if this has been mentioned elsewhere and I've missed it. I looked on the DJS card site and was none the wiser about it. I called them just now and spoke with a gentleman who was clearly in an offshore call centre and didn't know what I was asking.

Do we have any information about Airline transfer partners for this new Latitude card and what the transfer rates are? I was informed there was just one currently - Qantas - and it is a "floating" conversion rate - not sure exactly what that means.

I'm considering applying for this card despite my misgivings but don't want to apply for a dud.

 

[centeredcalm]

Hi Guys,

I'm sorry if this has been mentioned elsewhere and I've missed it. I looked on the DJS card site and was none the wiser about it. I called them just now and spoke with a gentleman who was clearly in an offshore call centre and didn't know what I was asking.

Do we have any information about Airline transfer partners for this new Latitude card and what the transfer rates are? I was informed there was just one currently - Qantas - and it is a "floating" conversion rate - not sure exactly what that means.

I'm considering applying for this card despite my misgivings but don't want to apply for a dud.

Qantas is not a transfer partner, they’ve made it clear both on the Latitude and DJs websites that not an option. Only place I’ve been able to get some information from is the DJs live chat, as you’ll see a messages above, but they weren’t able to tell me conversion rates. Sadly didn’t screenshot what DJs said at the time, so I don’t have a copy of the message confirming exactly what five.

 

[albyd]

Thanks for the heads up. I think I'll cool my heels while I wait.

Sounds like we have another inept organisation on par with Citi on our hands.

 

[centeredcalm]

Surprisingly they’re sending a text at least to say the card has been sent as just received from Latitude “Your new David Jones credit card is on its way to you and any additional cardholders. You can expect your card(s) within 10 business days. If you don't receive it by 14 July or have questions, please call 1300 550 006. And until 14 July, you can continue using your existing David Jones credit card as usual.”

 

[kerfuffle]

Surprisingly they’re sending a text at least to say the card has been sent as just received from Latitude “Your new David Jones credit card is on its way to you and any additional cardholders. You can expect your card(s) within 10 business days. If you don't receive it by 14 July or have questions, please call 1300 550 006. And until 14 July, you can continue using your existing David Jones credit card as usual.”

Looks like we all got this text as I got this too (same with a friend who also has a standard DJs Amex card)

 

[Kerrodt]

After reading what is in here I’m so glad I cancelled my DJ Amex card. This new product seems like it’s a bit of a disaster so far.

 

[elle]

does anyone know how many points one needs for a $100 DJ gift card (as an example) using David Jones Points Hub? i dont want to activate my new prestige card until i know if same ratio applies as the old DJ Amex card - 15000 points = $100 DJ gift card. thank you!