David Jones: AMEX to Latitude

[kerfuffle]

Guessing no one's gotten any more info regarding their new Latitude card yet?

 

[oz_mark]

Guessing no one's gotten any more info regarding their new Latitude card yet?

Nothing new beyond the timelines

We will get a communication in May about what they will migrate us to,
June/July get the new cards
Sometime July will cutover.

 

[PineappleSkip]

The email stated that l have a credit amount on my DJ/Amex card ( in the thousands ) and that l needed to call them to organise a return of the credit amount to me. Just called them gave them my bank details for the refund

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

 

[heidihamilton111]

Why’s the card so in credit?

Apparently they continued to debit my account even though l hadn’t used it for 2.5 years.

 

[heidihamilton111]

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

Yeah, l thought so too although l called the number on the back of my AMEX card. I guess they can now infiltrate phone numbers too so I’ll wait and see what happens. I’ve changed all my passwords and PIN numbers just in case.

 

[Cynicor]

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

Yeah, l thought so too although l called the number on the back of my AMEX card. I guess they can now infiltrate phone numbers too so I’ll wait and see what happens. I’ve changed all my passwords and PIN numbers just in case.

Weird. Wouldn’t you just be able to log in and confirm the positive balance before doing anything? If you did, I’m sure it’s fine

 

[heidihamilton111]

That sounds like a pfishing email. Was the number to call in the email? Are you sure it was AMEX you spoke to?

Weird. Wouldn’t you just be able to log in and confirm the positive balance before doing anything? If you did, I’m sure it’s fine

The problem was that l couldn’t login at all because my card actually expired 18 months ago. So I'm waiting for my new card to arrive and then I’ll be able to login and find out whether or not this recent communication was legitimate or not.

 

[centeredcalm]

Latitude finally have placed an information page online for the transition from Amex to Latitude. It’s as expected with Storecard to the Icon card, DJ’s Black AMEX to Premiere and DJ’s Platinum AMEX to DJ’s Prestige:

https://latitudefs.zendesk.com/hc/en-au/articles/23082679304465-Information-for-David-Jones-Cardholders-Transitioning-to-Latitude

 

[kyle]

Latitude finally have placed an information page online for the transition from Amex to Latitude. It’s as expected with Storecard to the Icon card, DJ’s Black AMEX to Premiere and DJ’s Platinum AMEX to DJ’s Prestige:

https://latitudefs.zendesk.com/hc/en-au/articles/23082679304465-Information-for-David-Jones-Cardholders-Transitioning-to-Latitude

Still waiting for them to share the details of their traveller programs. I probably will get my points out towards end of June.