Dear John

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I won't respond to each point but can safely say that all of the suggestions are being evaluated - everything's on the table at present.

Thanks CrazyDave, very pleased to know this.

...a small snack and drink is definitely appreciated, without having to dig for a CC or change. On flights between SYD and PER, DJ does not become viable. A330s operating with international in-flight service and greater leg room beats DJ hands down, and the premium in cost is worth paying for.

I completely agree with this comment. After reading VB's plans for a '3 class' cabin, with the back half still being Pay as you Go onboard, this approach just doesn't feel right for me.
I think the traditional 2 classes would fit perfectly into the Australian Market...bring in a J class to compete with QF, and a traditional economy with service and product onboard to match or better QF, than surely that's a winner? Freshen up the cabin interiors, the staff appearance, and not give free rein on the PA to the staff, and I believe I will be there!
 
For instance, it seem that the water ices on the PER-SYD run and vv are out and ice creams are back.
Twill be interesting to see what else ensues.

I noticed this too last week. The "Frosty Fruits" were replaced with Kit Kat Drumsticks.
 
Thanks CrazyDave, very pleased to know this.



I completely agree with this comment. After reading VB's plans for a '3 class' cabin, with the back half still being Pay as you Go onboard, this approach just doesn't feel right for me.
I think the traditional 2 classes would fit perfectly into the Australian Market...bring in a J class to compete with QF, and a traditional economy with service and product onboard to match or better QF, than surely that's a winner? Freshen up the cabin interiors, the staff appearance, and not give free rein on the PA to the staff, and I believe I will be there!

I couldn't agree more! The logistics of half the plane being totally PAYG and the other half being not quite so PAYG, but still a little bit, plus a couple of (generally unoccupied) rows of Premium Economy just sounds awful and a logistical nightmare on a short sector where FAs have to sort out who gets what and how much money they have to hand over to get it. All the well implemented systems in the world won't stop the inexperienced flyer (cough...bogan...cough) in 17E kicking up a stink that the woman in the row in front didn't have to pay for her lunchtime sandwich, so why should he? I also especially agree about the excessive and unprofessional use of the PA!!!

As a reality check, it ought to be remembered though that users of this forum are probably not particularly representative of DJ's pax mix or demographic. (Though maybe representative of the pax DJ needs in greater numbers in order to thrive) The airline serves a lot of leisure routes and price sensitivity and a jokey atmosphere on board undoubtedly suits families flying to places like the Gold Coast or various other QLD holiday destinations...In fact I've seen plenty of people respond positively to first name greetings and cringe-worthy PA announcements.

No doubt the big wigs are contemplating options such as a 2 brand strategy (VA offering full service Domestic and Int'l flights and Virgin Blue doing the leisure routes - problems with the virgin name on ntl routes notwithstanding), or whether to go upmarket with just 1 brand, let Tiger and JQ fight it out for those leisure routes and redeploy the a/c elsewhere in the network and chase higher yielding capital city traffic by offering higher frequencies on those routes (slots permitting) and higher quality. I still stand by my earlier comment that a full re-branding would create a buzz and opportunity to consolidate rather than just tinkering with the existing model.
 
Thanks CrazyDave, very pleased to know this.



I completely agree with this comment. After reading VB's plans for a '3 class' cabin, with the back half still being Pay as you Go onboard, this approach just doesn't feel right for me.
I think the traditional 2 classes would fit perfectly into the Australian Market...bring in a J class to compete with QF, and a traditional economy with service and product onboard to match or better QF, than surely that's a winner? Freshen up the cabin interiors, the staff appearance, and not give free rein on the PA to the staff, and I believe I will be there!

My concern with this approach is that it could end up being just like Qantas. So you'd need to go further in every way, and somehow keep the Virgin flair.
 
I was just about to read the latest edition of Voyeur online, when I thought:
Why not make downloadable PDF and epub editions of Voyeur for pax to read on their ebook readers/smartphones/computers.

Jenifur Charne
 
A revamp of Virgin could be quite exciting for those of us who tried them as a business product and felt that they were second best.
 
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To me, the top 3 things JB needs to do is:

- Revamp the brands into 1 single brand that shows it is more upmarket then VB (perceived as LCC with high prices). If necessary, have similar structure as QF/JQ where main lines have a upmarket brand, and others more "leisurely" brand. It would be even better if DJ "buys" Tiger (thus have 1 upmarket brand and the other one TT), but that is a big ask.
- Revamp Velocity program AND join Star Alliance. This would surely create a lot of loyalty as *A has excellent coverage in just about everywhere. Skyteam just doesn't cut it for given the lack of quality airlines around Asia. Currently Velocity does not attract business customers well. The only problem is the cost of entry to *A and maybe AirNZ.
- Get rid of PE and have proper J in at least main line routes. It ties in their brand revamping.

The only problem is that it costs a lot of to do all this, and DJ does need to ensure that they do not burn too much cash quickly causing cashflow problems.
 
I agree. Everyone keeps talking about Air NZ being a hurdle, but l can't see why? How many *alliance members are there in; Asia, USA and Europe? Certainly more than 1 per continent.
estimates people - goes easy on me...
Asia - at least 5
Europe - 11 or 12 (But, in reality, 3 or 4, Lufthansa owns almost everything in Europe)
USA - 4 in USA (include Canada Air)
Africa - Turkish Air+ Egypt Air
Pacific - New Zealand Airlines
Options to fly, almost endless. South America is certainly a hole at the moment, except Brazil with TAM.

I don't think that DJ joining would be a problem. Question is, will they???
 
I'll go easy on you but, if I were Canadian I would be absolutely livid .. as in :evil: The correct terminology is North America :!:

I realised this, but honestly, I was to lazy to break up the Americas.
They'll get over it.
 
Why not put an end to onboard sales completely, either pay for it at the time of booking or don't have it. Simpler for everyone.
 
Why not put an end to onboard sales completely, either pay for it at the time of booking or don't have it. Simpler for everyone.


One of the advantages of the airlines that sell on board is that they do offer more choice. On Qantas it can be a sandwich or, at non meal times, a biscuit, and that's it.

One approach they could look closely at is that of their sister airline, Virgin America, has taken with onboard offerings and tweak it a bit for the local market.
 
I realised this, but honestly, I was to lazy to break up the Americas.
They'll get over it.
But then you didn't break up the americas at all, you just lumped north america under USA, a small part of north america. And of course you then did bother to separate out South America which is also part of the americas. To lazy to write North America but not to lazy to include south america in the Americas? :rolleyes: :lol:
 
I agree. Everyone keeps talking about Air NZ being a hurdle, but l can't see why? How many *alliance members are there in; Asia, USA and Europe? Certainly more than 1 per continent.

I don't think that DJ joining would be a problem. Question is, will they???

The issue is not a geographical issue but more a business and political issue within the various airlines. Star Alliance themselves have made comments about DJ's business model not being suitable for entry into the alliance. Perhaps this can change under JB, but time will tell.

One thing about the Godrey years, was that while they slowly went upmarket away from their LCC beginnings, they did so in measured ways, where there was a clear return on their investment in adding the features they did.
 
One thing about the Godrey years, was that while they slowly went upmarket away from their LCC beginnings, they did so in measured ways, where there was a clear return on their investment in adding the features they did.

I agree DJ is not at the standard of the Star Alliance yet and that is probably the greatest barrier they face to that idea. I'm not sure I agree about the Godfrey years though.....did they go upmarket? From comments posted on here it seems all they did was level out fares to be competitive with QF but that's about all they did. PE, also from comments on here is questionably a return on investment proposition.

It's a propitious time for new leadership as Godfrey didn't have the experience to take the airline much beyond it's original concept. I doubt that JB will do anything less than expect return on investments as well, the difference being though that he has experience making these kinds of decisions and is probably more aware of the payoffs and pitfalls of such decisions than the previous leadership were.
 
I agree DJ is not at the standard of the Star Alliance yet and that is probably the greatest barrier they face to that idea. I'm not sure I agree about the Godfrey years though.....did they go upmarket? From comments posted on here it seems all they did was level out fares to be competitive with QF but that's about all they did. PE, also from comments on here is questionably a return on investment proposition.

It's a propitious time for new leadership as Godfrey didn't have the experience to take the airline much beyond it's original concept. I doubt that JB will do anything less than expect return on investments as well, the difference being though that he has experience making these kinds of decisions and is probably more aware of the payoffs and pitfalls of such decisions than the previous leadership were.

They are certainly not the airline they were originally. While PE was a bit of a misstep, the addition of features such as Velocity, the Lounge, codeshares etc. are not really the stuff of a true LCC.

To some extent though, and PE probably demonstates this, is that they were a bit beholden to their past as an LCC and couln't completely make that break. As for SQ, there was that symbolic tearing up of the cheque in the dying throes of Ansett that probably hasn't helped their cause on the Star Alliance front.

JB, being less beholden to the past, can probably set about straightening some of those things, and use some of the pieces that were put together in the last year of Brett Godfrey. The alliances with Delta, Air NZ, the new reservation system are all elements of this and are reflective of the move away from an LCC.

One problem, though, is the risk of changing the corporate culture too much, as this can lead to disaffected employees, and their consequent departue from the airline.

This is part of the reason I sugget they look within the Virgin airlines, such as Virgin America for product ideas on where they may want to go, rather than turn themselves into a copy of Qantas.
 
I don't think JB will be looking for make DJ into QFII. He may well have original ideas of his own which were not suitable to the environment he used to work in but may be emminently suitable to one he now leads. He's a business man and will leverage every piece of advantage he can from the current DJ model with the view to making it more profitable.

I personally don't believe going 100% full service will work in the current environment. As much as the FF might want that, those days died with Ansett. There will be alternatives though and the one who can find the best alternatives wins. People are as fed up with cheap and cheerful as they are with overpriced. The name of the game these days is value for money. That fine line where comfort, experience and affordability meet. I'm interested to see how that will all play out. :cool:
 
For onboard food and drink maybe something along the lines of NIKI (A european LCC). They provide sandwiches and non alcoholic drinks on all flights as part of the fare or "free" with the option to purchase onboard or pre order a range of hot meal options.

I flew with them in September 2008 ZRH-VIE and the sandwhiches were a two pack cardboard package as you would buy from a supermarket and can buy on DJ now.

Here's a link to their onboard catering page flyniki - enjoy Demel catering
 
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