Having got the points transfer kinda sorted out I was faced with a new challenge this month. I, well when I say I, I actually mean Griselda, was a day, she says 11 hours, late with the monthly payment. I take the liquidated damages squarely on Griselda's chin, but what really annoyed me was that no points posted at all for the month. I was told that this is in the terms and conditions and late payments mean forfeited points for the previous month.
mmmm I thought. I asked for the section in the terms and conditions where this was stated and nobody at diners could point me to it initially. After a bit of harrumphing and some solid DYKWIA work the supervisor agreed to my suggested amount of points as a gesture of goodwill. (I wish I had gone for more to be honest but I didn't think they'd cave in so easily.) I still registered my dissatisfaction and requested confirmation of the section in the terms and conditions. (Quite why I have no idea!)
I am now on to the third person in the chain, although I fear they just pass the call around the call centre, and we are quibbling about the definition of "The time of allocation" for points under section 3 para (b) of the terms and conditions. I suspect it is a little tenuous and of course completely pointless, but I enjoyed it.
......to get to the point. Keep your eye on your points, I know this is already difficult with the lack of transparency, but I trust their systems and processes about as much as I trust investment bankers.
I did have a laugh at your comment though, your experiences are exactly the same as mine. Amex is normally a couple of days.
