Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[mviy]

I'm in the fortunate position where I've already retained WP so didn't really need the DSC promo this time around. If QF does one in the second half of this calendar year or early next year that I'm eligible for then I expect I'll make good use of it.

 

[PenguPenguin]

If anyone has made a booking online our system will generate a ticket within 15minutes if it is done correctly, if a ticketed is not issued then its QFs fault and the frequent flyer team will open up the history of the booking to see if it qualified, im assuming if they can see it was a credit voucher and the flights were put in at a later date they would not credit the double SC manually.

The board says “any Qantas flight vouchers that are purchased during the Double Status Credit offer period are ineligible to earn the double Status Credit bonus.”

I don’t represent QF and im not here to argue, im just here for points and double SC too lol, made a booking for $3200 to get me 710SC

 

[Brettmcg]

If anyone has made a booking online our system will generate a ticket within 15minutes if it is done correctly

LOL on which planet?

I get that you're just the messenger, but even the post on the QF board is super vague.

For example, what about those vouchers that were purchased AND redeemed during the DSC period?

Could they actually get any worse at writing T&C?

 

[Austman]

The board says “any Qantas flight vouchers that are purchased during the Double Status Credit offer period are ineligible to earn the double Status Credit bonus.”

Is there a date on the notice? It's just that it was noted that the T&Cs were changed mid-offer to specifically include gift vouchers.

 

[PenguPenguin]

Im not even a messenger, im here because I love to travel and earning points and finding ways to utilize them is my hobby, I just happen to work for QF. Im just a regular guy lol, even if I wasnt working for QF i’d be here.

 

[blackcat20]

A gift voucher is not a credit voucher. Many people buy a gift voucher to avoid the credit card surcharge, and I would expect that if redeemed during the "promotion period" for a flight during the same promotion period, then DSC should apply.

 

[PenguPenguin]

Is there a date on the notice? It's just that it was noted that the T&Cs were changed mid-offer to specifically include vouchers.

It says it was updated on 02FEB, but im sure its not their intention to allow vouchers to earn double SC if you book flights with the voucher outside the promotion period lol

 

[blackcat20]

It says it was updated on 02FEB, but im sure its not their intention to allow vouchers to earn double SC if you book flights with the voucher outside the promotion period lol

The promotion period is until January next year.....

 

[Miss Arrrr]

I should have a data point to provide early March, so we'll see.

 

[RichardMEL]

Here's a thought.

the T&C refer to any changes also - as in any changes to a booking or cancellation....

In the past, that only meant changes resulting in a new PNR creation. Date changes, when within the eligibility window, did not effect DSC earning. Many members experienced this.

Now, let us say that the WEK's have found a way to determine via the timestamps in the PNR (changes are logged I believe in Amadeus PNR's with date stamps) that their batch scrimpts simply interrogate the PNR, if ANY change made >5FEB18 involving flights (booking, change, whatever) then it's ineligible.

The question is... is this practical to achieve? (in theory, why not?)

The next question is.. is this actually reasonable within the bounds of expectaion? if I buy a flex fare MELSYD and need to change it, even to an earlier/later flight the same day, should that then not receive DSC? Answer? It's QF's game to run and they can do what they like(or what is technically possible that wasn't last time).

The REAL issue here I think is NOT about vouchers and how they have been used in the past or possibly in the future.. the REAL issue is changing the T&C on 02FEB18, after the promotion started. Those of us who registered prior to that, which is probably 99% of us, did so with different T&C..

... and THAT is not a fair game to play QF. You can't change the goalposs mid game.

That's the big elephant in the room for mine.

 

[austom]

Working for Qantas doesn’t mean you know all the ins and outs because here on AFF we always HUACA because we know we frequently get different responses.

I’ll give a data point for a flight being done next week that will be booked as a deferred booking most likely today.

Can’t wait to hear the outcome!

 

[Pushka]

If anyone has made a booking online our system will generate a ticket within 15minutes if it is done correctly, if a ticketed is not issued then its QFs fault and the frequent flyer team will open up the history of the booking to see if it qualified, im assuming if they can see it was a credit voucher and the flights were put in at a later date they would not credit the double SC manually.

The board says “any Qantas flight vouchers that are purchased during the Double Status Credit offer period are ineligible to earn the double Status Credit bonus.”

I don’t represent QF and im not here to argue, im just here for points and double SC too lol, made a booking for $3200 to get me 710SC

Well, if they were purchased on Saturday and redeemed yesterday then they most certainly should be.

 

[Matt_01]

The question is: What is the "promotion period" during which vouchers must be purchased and redeemed? Is it the purchase period or is it the redemption period. Or is it both? The only other mention in the T&Cs of the "promotion(al) period" is in the last sentence where it's clear that it refers to the redemption period:

If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply.​

To be clear in relation to the Gift Vouchers I can provide the following:

• Both vouchers were purchased on 2/2, before the T's and C's were updated.
• One was redeemed on 3/2 for travel next week, so purchased and redeemed within the promotional period (1-5 Feb) and will be flown prior to 20 Jan 19.
• The other was redeemed on 6/2 for travel next week, so purchased but not redeemed within the promotional period (1-5 Feb) and will be flown prior to 20 Jan 19.

Lets see what happens.

 

[tdimdad]

The board says “any Qantas flight vouchers that are purchased during the Double Status Credit offer period are ineligible to earn the double Status Credit bonus.”

And earlier (message #495 in the thread)

It depends how the system determines eligibility, im guessing previously it was just based on PNR creation date, which is why vouchers would have worked. They may have updated it to check the date of issue for the FIRST ticket, and also PNR creation date.

Too much ambiguity in this. What's a 'flight voucher', please? Does it refer to gift vouchers? Precise terminology would be quite helpful when communicating the T&C's and attempting to enforce them. If the QF internal messaging and instructions are at the level quoted here, what hope do we have with their customer service agents being able to do the their job right???

 

[sostopher]

A
Too much ambiguity in this. What's a 'flight voucher', please? Does it refer to gift vouchers? Precise terminology would be quite helpful when communicating the T&C's and attempting to enforce them. If the QF internal messaging and instructions are at the level quoted here, what hope do we have with their customer service agents being able to do the their job right???

Agreed. You could even literally take the meaning to mean that vouchers themselves don't earn SCs. It's way too ambiguous. I'll be interested to see what people make of this in the coming months after either getting the SCs or needing to annoy the QFFCC to get them.

 

[QF WP]

Well I'm glad that's over and we can revert to near-normal discussion. So easy to arrange paid bookings that aren't in question on the DSC

My first flight on this DSC offer is 21st Feb and last one is 25th Feb, so will be interesting to see how long before they post (following weekend is my bet) - or will we wait until the end of the T&C's period. Somewhat glad that I don't have bookings spread through to the end of the offer, like the one 12 months ago.

 

[Sdtravel]

My SYD JFK J flights have only increased by about $3 so far so talk of QF increasing fares during the promo arent true just yet.

 

[Jack_OC]

It depends how the system determines eligibility, im guessing previously it was just based on PNR creation date, which is why vouchers would have worked. They may have updated it to check the date of issue for the FIRST ticket, and also PNR creation date.

If anyone has made a booking online our system will generate a ticket within 15minutes if it is done correctly

Even if we pretend for a minute that tickets are always issued within 15 mins of booking, QF were very specific about the fact that the cut-off was for flights booked by 11:59pm AEST yesterday. Most bookings made within the last few minutes of this period would not be ticketed within the cut-off time - even if they are straightforward online bookings direct with QF.

Furthermore, a lot of my work travel is booked through a TA, and they pretty much never ticket flights until at least a couple of days after I confirm that everything is ok - a week between booking and ticketing is not unusual. There is simply no way that QF can now base eligibility for DSCs on when flights are ticketed, without blatantly breaking their own T&Cs and shafting a whole lot of people who have not even tried to game the system.

They also can't apply a blanket exclusion to gift vouchers, as they are quite clear about the fact that flights paid for with vouchers that were both purchased and redeemed between 1 and 5 Feb are eligible. In other words, it's going to require something a lot more complicated if they are really going to stop this.

FWIW, I will already requalify for Platinum this year, but my membership year ends in November, so the vouchers could give me a nice head start next year. Not a disaster if they don't work, but I'm certainly keen to hear of others' experiences!

 

[Daver6]

Considering Qantas changed the T&Cs mid promotion to specifically include them, I think that's a brave statement to make:

Flight gift vouchers purchased but not redeemed for an eligible flight booking during the promotion period will not earn double Status Credits.​

The fact that they specifically changed the T&Cs make it clear to me that those purchases PRIOR to the change should be eligible. I've got the original conditions saved and am prepared to fight this one if need be.

 

[Miss Arrrr]

I can't remember but am I right that there's an overlap between last year's promo and this year's? I wonder if that will have an impact on how speedily DSC post.