Re: Earning Status Credits & Points on ANY SEAT bookings
All in J according to the selections. I'm only going through to the review booking step and then following the link to the change fees. this brings up a summary table of all fare types, under business it refers to a credit, or something like "retain $".
When I do the same, for a simple BNE-SYD-MEL, it points me to
Bookings - Fare Types which I assume is the page you were looking at. It does have "Keep Value", but IMHO that just means that if you do a no-show, you are still able to cancel the fare and get your $ back.
Under "Fully Refundable Fare", the tick is shown, so IMHO this is a fully refundable fare.
Clicking on Business, (
Bookings - Fare Types ), it shows
Cancellations (including no show)
* Fare is fully refundable.
* Qantas & Jetstar Any Seat Award: If this is a Qantas & Jetstar Any Seat Award and the itinerary has been partially flown, then a proportion of the money and points originally used to obtain the award will be refunded to the applicable Member. The proportion refunded will be the remaining ticket value as allocated by Qantas as a proportion of the original ticket value.
* Any refund or credit is the Australian dollar price.
- ie what is posted above.
So my impression is that if you cancel the ticket before the first sector is flown, then you should get back your points and $. However - Looking at 15.6.1 of the T&C, this may get more complex.
If you've paid less than the $ cost of an "Assistance fee" (for having to cancel over the phone - if charged, should be $40 - although I don't think there is a fee charged for J tickets, but not 100% sure), then some magical calculation is performed:
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is less than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
This is better explained here:
Frequent Flyer - Using Points - Qantas & Jetstar Any Seat Awards
If the Member requests a refund before travel has commenced and the money paid (if any) to obtain the Any Seat Award is less than the applicable cancellation fee as specified in the fare conditions, or the request is made after travel has commenced, then a proportion of the money and points originally used to obtain the Any Seat Award will be refunded to the applicable Member. The refund proportion will be the difference between the original ticket value (or remaining ticket value if the itinerary is partially flown) as allocated by Qantas and the applicable cancellation fee, as a proportion of the original ticket value.
Pretty complex... and made even more complex when Qantas Call Centre seems to be giving different information!
Anyway, like I mentioned earlier - I haven't had to cancel one of those fares, so I'm only going by my *interpretation* of how it is supposed to work, and what I would quite happily use to argue with Qantas if they decided to give me a credit voucher when cancelling before flying. It would be nice if someone has actually had to cancel one of these flights and can give their actual experience.