Re: Earning Status Credits & Points on ANY SEAT bookings
Just spoke to QF reservations and had a consultant that seemed to know what he was doing for once :shock: (shock).
It seems if you cancel, it uses the prevailing fare conditions (i.e. J - fully flexible, fully refundable, etc), and you will be credited points or points/$$ depending on how you paid. This may change if you have already flown a segment, in which case you should get the proportion of unused points or points/$$ for the remaining sectors.
Let's say you book an AnySeat in J which turns out to be booked in U class (same bucket as classic awards), if you want to change, regardless of fare conditions displayed as Business, the only way to change to another flight at same points level is if there is U class available - and the only way to do this is by phone. Being J, they shouldn't charge a service fee for this - but I'd be interested to see if this happens in reality... I certainly would debate this as it isn't stated in the conditions. A No Show on this should result in points credit, but don't think you can just jump on another flight in J, if there is no U class, you will need to buy a fare :shock: . High tiered members might be able to waitlist for J, but it isn't specified anywhere.
For online changes, this is where it converts to the dollar value as a credit to a paid fare. In this case, depending on cancellation fees, it may still be better to book another AnySeat, then cancel if you really want it on points, as they will charge you the change fee for the lower whY classes plus a paid fare difference, less the poorly valued points in dollars. Not applicable in J - you can cancel and get all your points/$$ back apparently.
Clear as mud?:shock: I thought so.
The insight from the agent... "we are only doing this as Virgin have come out saying you can redeem on any flight, any time... so we had to follow... and if frequent flyer program gets sold, we want you all to burn your points" (I am paraphrasing, but that is the gist).
For the lower whY fares, that's a whole different story. Someone else may want to elaborate on these.
This is quite possibly the most confusing change to the program, however at least we get SCs on AnySeat awards which is generous, even when booking into award classes!
