Earn Points and SCs with Any Seat Award Flights

[medhead]

Re: Earning Status Credits & Points on ANY SEAT bookings

ASAs are just like normal fares, they display as the same, that is red e deal, flexi etc, and just like real fares for the red e deals you have no idea of the upgradeability in a lot of cases unless you go for the flexisaver ASA. Unlike real fares, the J fare is often only double the rededeal!

Yeah. That is kinda what i mean. if you click the fare type link and it says it's upgradable then it would (should) be an upgradable fare. So it isn't neccesarily the case that all ASA in economy book into a non-upgradable discount fare class.

 

[markis10]

Please be aware that if you need to change the booking, its going to cost you a lot, as the anyseat $$ value is poor, I had a booking SYD-BNE in J for 20K that I thought I would change, I changed my mind when the system awarded it as $170 worth of credit to use against a new fare!

Anyseat bookings should only be used for firm dates unless you are happy to shed the value of the points used significantly!

 

[ejb]

Please be aware that if you need to change the booking, its going to cost you a lot, as the anyseat $$ value is poor, I had a booking SYD-BNE in J for 20K that I thought I would change, I changed my mind when the system awarded it as $170 worth of credit to use against a new fare!

Anyseat bookings should only be used for firm dates unless you are happy to shed the value of the points used significantly!

I have a similar experience.

Wanted to change the date of a SYD-PER anyseat award and the system converted it into a $176 voucher. Needless to say I cancelled the change and went with the original flight.

ejb

 

[medhead]

Please be aware that if you need to change the booking, its going to cost you a lot, as the anyseat $$ value is poor, I had a booking SYD-BNE in J for 20K that I thought I would change, I changed my mind when the system awarded it as $170 worth of credit to use against a new fare!

Anyseat bookings should only be used for firm dates unless you are happy to shed the value of the points used significantly!

I thought we'd resolved this issue earlier in the thread. This low value credit only occurs if you cancel on line. As a J ticket the T&C are fairly clear (clear as they ever are) that cancellation results in full points recredit (maybe minus 5000 points). But you need to ring up to get the recredit. And as long as you haven't flown any legs.

 

[markis10]

I thought we'd resolved this issue earlier in the thread. This low value credit only occurs if you cancel on line. As a J ticket the T&C are fairly clear (clear as they ever are) that cancellation results in full points recredit (maybe minus 5000 points). But you need to ring up to get the recredit. And as long as you haven't flown any legs.

No one told Qantas, cancelling the booking creates a voucher for $170 based on my experience TODAY, attempting to change the flight gives you a credit of $170 to use against another J fare of normal values that does not book into the award bucket, ringing up will invoke a change fee of $50. What you expect to happen and what actually happens are two different things since the change to earning SC's came in, welcome to QF IT

I am also still having issues with a cancelled ASA prior to the chance, I think its safe to say that regardless of what the rules say, if you do make an ASA dont expect to make changes easily!

 

[serfty]

The T&C for ASA cancellations re below, but Para (a) is applicable for ASA before departure:

Alis see para (i).

It seems Qantas are contradicting their T&C's ...

15.6 Qantas & Jetstar Any Seat Award - tickets cancellation & refunds

15.6.1 A refund of an Any Seat Award will only be made in accordance with the applicable Fare Conditions and these Terms and Conditions, and the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is less than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(c) If a refund is requested after travel has commenced, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(d) If the original Any Seat Award booking was made on jetstar.com and a refund is requested prior to any travel commencing, and the Fare Conditions state that the Any Seat Award is fully refundable, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(e) If the original Any Seat Award booking was made on jetstar.com and the Fare Conditions state that any part of the Any Seat Award is refundable, and paragraph (d) does not apply, , then any applicable cancellation fee (or refund fee) must be paid with money as specified in the Fare Conditions and once paid the refund of the Any Seat Award will be made by re-crediting only the Unused Proportion of Points redeemed to the Member's account and refunding only the Unused Proportion of money paid to the Member's Accepted Payment Card.
(f) The 'Refundable Proportion' is the dollar value of the unused refundable portion of the Any Seat Award ticket or booking (allocated by Qantas based on the original fare or commercial ticket value as referred to in the Fare Conditions), less any applicable cancellation fee (or refund fee) set out in the Fare Conditions, expressed as a proportion of the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award.
(g) The 'Unused Proportion' is the dollar value of the unused refundable portion of the Any Seat Award ticket or booking (allocated by Qantas based on the original fare or commercial ticket value as referred to in the Fare Conditions), expressed as a proportion of the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award.
(h) Where applicable, only Points that would not have expired will be re-credited.
(i) Requests for refunds may only be made via telephone to Qantas Telephone Sales or the Jetstar Contact Centre, as applicable.

 

[medhead]

No one told Qantas, cancelling the booking creates a voucher for $170 based on my experience TODAY, attempting to change the flight gives you a credit of $170 to use against another J fare of normal values that does not book into the award bucket, ringing up will invoke a change fee of $50. What you expect to happen and what actually happens are two different things since the change to earning SC's came in, welcome to QF IT

I am also still having issues with a cancelled ASA prior to the chance, I think its safe to say that regardless of what the rules say, if you do make an ASA dont expect to make changes easily!

As i said that is what happens when cancelling on line. You need to ring up to cancel and if they try this voucher rubbish then quote the T&C back at them. Sefty has highlighted the relevant conditions. I also believe there is an early post where someone did exactly this and got the points.

As for the fees, i did mention the 5000 points deduction. Or you could try arguing against this fee as the website isn't following the T&C

 

[markis10]

As i said that is what happens when cancelling on line.

Correct, your point was clear the first time, however its also applicable when changing flights which is the part of my post you have not addressed, you cannot change them without paying a change fee of $50 through the telephone centre or taking a massive value hit online.

Either way my advice stands, if you dont want to degrade the value make sure you treat them as not really changeable, unless you have the patience to argue with the service centre, IMHO life's to short! I am sure IT will catch up with the marketing set Terms and conditions eventually, in the meantime, buyer beware.

 

[Jeffrey O'Neill]

I don't think the ASA are that bad of value if you can book the equivalent of a cheaper fare.

I will say QF seem to give decent value for the points going towards taxes. I remember last yr they seemed to be a LOT more expensive than DJ, but looking at a flight to shanghai I am getting more than 1c per point.

The REAL advantage for me with QFF and now the ASA is the ability to book 1 way flights.

 

[medhead]

Either way my advice stands, if you dont want to degrade the value make sure you treat them as not really changeable, unless you have the patience to argue with the service centre, IMHO life's to short! I am sure IT will catch up with the marketing set Terms and conditions eventually, in the meantime, buyer beware.

Totally agree about wasting time calling them. Trouble is IT aren't going to catch up with marketing if no one calls up.

 

[ComeFlyWithMe]

Had an interesting one today, forward booking for ASA in J, went to cancel, spoke to one operator who advised 5000 point cancel fee applies, even though fare conditions state 'Fully Refundable', spoke to another agent who said that won't occur.
It did occur.
Spoke to someone else today who said 'tough luck', asked to speak to a supervisor, put on hold for 5 minutes, was advised of a 'policy change' and the points magically reappeared in my account
It seems even Qantas doesn't know how to deal with these, how the heck are the QFF community supposed to work it out !?!?

 

[serfty]

...
It seems even Qantas doesn't know how to deal with these, how the heck are the QFF community supposed to work it out !?!?

I can understand the confusion: (http://www.qantas.com.au/fflyer/dyn/program/terms#jump14)

15.6 Qantas & Jetstar Any Seat Award - tickets cancellation & refunds

15.6.1 A refund of an Any Seat Award will only be made in accordance with the applicable Fare Conditions and these Terms and Conditions, and the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is less than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(c) If a refund is requested after travel has commenced, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(d) If the original Any Seat Award booking was made on jetstar.com and a refund is requested prior to any travel commencing, and the Fare Conditions state that the Any Seat Award is fully refundable, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(e) If the original Any Seat Award booking was made on jetstar.com and the Fare Conditions state that any part of the Any Seat Award is refundable, and paragraph (d) does not apply, , then any applicable cancellation fee (or refund fee) must be paid with money as specified in the Fare Conditions and once paid the refund of the Any Seat Award will be made by re-crediting only the Unused Proportion of Points redeemed to the Member's account and refunding only the Unused Proportion of money paid to the Member's Accepted Payment Card.
(f) The 'Refundable Proportion' is the dollar value of the unused refundable portion of the Any Seat Award ticket or booking (allocated by Qantas based on the original fare or commercial ticket value as referred to in the Fare Conditions), less any applicable cancellation fee (or refund fee) set out in the Fare Conditions, expressed as a proportion of the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award.
(g) The 'Unused Proportion' is the dollar value of the unused refundable portion of the Any Seat Award ticket or booking (allocated by Qantas based on the original fare or commercial ticket value as referred to in the Fare Conditions), expressed as a proportion of the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award.
(h) Where applicable, only Points that would not have expired will be re-credited.
(i) Requests for refunds may only be made via telephone to Qantas Telephone Sales or the Jetstar Contact Centre, as applicable.

 

[ComeFlyWithMe]

I can understand the confusion: (Frequent Flyer - About the Program - Terms & Conditions)

I had another curly one over the weekend, SYD-BNE-SYD Business Class Any Seat Award resulted in zero points/SCs. After half an hour of on hold/arguing with service centre, they finally called me back 30 mins later and had credited the points and SCs and apologised. Whether or not the double SC promotion will be the same shi* fight, that remains to be seen.
Considering I have about 7 segments booked before June 30 as business class any seat awards, I'm hoping each one doesn't require a verbal stoush with QF. With the double SCs this will put me at WP by June 30, but as the double SCs may take up to 6 weeks to credit, and the Any Seat SCs may require a fight, it could be a rocky road to WP.
I made a complaint to QF via the website as there is absolutely no consistency, one person says one thing, another says something entirely different. The result is very poor customer service.

 

[Mute]

@ComeFlyWithMe

Oh dear, I also have a bunch of Business Any Seat Award segments booked for June and would hate to have to deal with that cough for each one. :-|

 

[straitman]

I'm planning an ASR at 240 SCs (doubled per current promotion) in June so I hope this all settles down shortly.

 

[ejb]

I'm planning an ASR at 240 SCs (doubled per current promotion) in June so I hope this all settles down shortly.

I have had no problems with SC's posting after a ASR and in fact got the double SC's promo at the same time.

ejb

 

[steptoe]

I have completed 5 domestic J flights, using Any Seat Awards, in the last 3 days and all have posted correctly a few hours after the flights completed.

 

[markis10]

I had no issues with an ASR crediting properly!

 

[straitman]

It's good to hear the positive feedback :!:

 

[ComeFlyWithMe]

I think my problem stemmed from the fact that it was J and I changed flights. The dummy on the phone probably converted it from ASA to classic as part of the process.

It will be nice when:
- you can change ASAs online (for flexible conditions)
- you can cancel ASAs online for a full refund of points and dollars (where fare rules permit)
- doing anything online with an ASA doesn't convert it into a measely few dollar voucher
- a fully refundable ASA when refunded doesn't result in a 5000 point cancellation fee

I feel I am dreaming however, but with a bit of voice (and blood pressure) raising over the phone, it seems QF can be convinced to honour their own T&Cs and fare rules... It's a shame I need to teach them about their own product each time I call however.

I'm a little worried the double SCs won't come through as this was a QFF manual credit according to my activity statement, but I will tackle that in a few weeks if I'm still waiting...