Everyday Rewards Targeted Offers

[JohnK]

Wife - spend $40/week for 4 weeks and earn $30 Woolworths dollars
Me - spend $80/week for 4 weeks and earn $50 Woolworths dollars

Try and achieve both as they are easy targets and $20 discount a week is excellent.

 

[stoneman]

Mine $80 x 4 for $50 :-(

 

[exceladdict]

Mine $80 x 4 for $50 :-(

Same. Not achievable when stacked with my Coles 90*4 for $50. Coles will get my dollars due to all the other stackable coupons they are giving me.

 

[Mr_Orange]

Surprise, surprise, nothing here!

 

[exceladdict]

Surprise, surprise, nothing here!

Mrs excel hasn't had an offer in weeks, since the Myer gift card $10 cash back. I'm going to have to keep doing small transactions to hopefully trigger one.

 

[Himeno]

Mrs excel hasn't had an offer in weeks, since the Myer gift card $10 cash back. I'm going to have to keep doing small transactions to hopefully trigger one.

I've been doing small transactions for months. No offers.

 

[ellen10]

My offer: spend $140 x 4 and get bonus $70
I don't think so.
I know why the spend is so high. About a month ago I got the spend $130 x 3 which I really pushed myself to achieve.

 

[Ozgirl]

I received an offer today - Spend $110 each week for 4 weeks.

Just off the back of spend $80 for $15

We went shopping the other night and spent $170 (split transaction and took the $20 i had stacked - already had $5 from previous) - there ain't no way we need to do it again for some time.

Plus I already have $20 of fly buy dollars - so I think our next shop will be there.

Interestingly they seem to have worked the system to make it all but impossible to take up their offers and not spend your WW$

So much for saving them til we can convert the to QFF's

Not happy Jan.

 

[TRS-80]

We got spend $175/week for 4 weeks to get 80 wowbucks, so an 11% return. Not going activate this.

Actually, this answers the question of whether you should activate offers you're not going to achieve (the answer is you shouldn't), since previously they've offered smaller 3 week offers when I haven't taken up a 4 week offer, which otherwise I'd miss out on. Although I haven't taken the secondary offer up either in the past.

 

[Anna]

$110 for 4 weeks to earn WW$60. I don't think so. Deleted.

 

[JohnK]

Surprise, surprise, nothing here!

They seem to be very selective with the targetted offers. My dad and brother have still not received any targetted offers this year.

 

[rainbowgirl]

They seem to be very selective with the targetted offers. My dad and brother have still not received any targetted offers this year.

I don't think it's being selective. I think their targeting software has lost track of a specific number of accounts. If you're not using these accounts very often, try cancelling the card, then a few days later create a new account in the same name. This might reset things and lead to new offers.

 

[Mr_Orange]

I don't think it's being selective. I think their targeting software has lost track of a specific number of accounts. If you're not using these accounts very often, try cancelling the card, then a few days later create a new account in the same name. This might reset things and lead to new offers.

If you cancel, what happens to accrued WWRupiah?

 

[rainbowgirl]

If you cancel, what happens to accrued WWRupiah?

You'll lose any Woolworths Dollars and fuel vouchers on the account. The account we're considering cancelling doesn't have any WWD or fuel vouchers on it at the moment.

Woolworths Rewards invite you to give a reason why the account is being cancelled so it's also an option to give them useful feedback.

 

[wandering_fred]

You'll lose any Woolworths Dollars and fuel vouchers on the account. The account we're considering cancelling doesn't have any WWD or fuel vouchers on it at the moment.
Woolworths Rewards invite you to give a reason why the account is being cancelled so it's also an option to give them useful feedback.

Feedback is useful only if read, understood and acted upon. :shock:

Maybe that should have been in the pedantic grammar thread?

Nevertheless, happy wandering

Fred

 

[auriga]

...
The deal for each account is to spend $40 each week in one transaction to receive $30 in Woolworths dollars at the end of the 4 weeks.
The offer starts next Monday, the day after the current promotion ends.

I got this one too. Not sure whether to go for this, as the targets seem to be getting higher each time, from $30 spend, to $40 spend x2 weeks, to now $40 x 4wks.
I don't know what else to buy as I already have enough cereal, toilet paper, laundry detergent to last for months!

 

[JohnK]

Feedback is useful only if read, understood and acted upon. :shock:

Maybe that should have been in the pedantic grammar thread?

Nevertheless, happy wandering

Feedback can be useful if you give them poor marks in surveys. Virgin Mobile and Budget Direct ignored my feedback but when they sent a survey I gave them a 3 or 4 and both called me to find out why.

 

[Himeno]

Feedback can be useful if you give them poor marks in surveys. Virgin Mobile and Budget Direct ignored my feedback but when they sent a survey I gave them a 3 or 4 and both called me to find out why.

Stores are getting measured by their VOC scores, which are based on customer feedback and ratings from servery that are randomly emailed to rewards program members after a card has been scanned. The stores generally try to fix problems raised in the VOC feedback (because upper management kicks the store management team if the scores falls or is below the state/zone/area average).

However, it doesn't appear that the rewards program performance metrics are based on feedback. Everything I've seen suggests that the rewards metrics are based on increasing spend. They are more likely to notice problems and kick the rewards team if sales connected to a card are high, then suddenly drop or stop for an extended period.

 

[rainbowgirl]

I thought we'd been sent another VOC survey but it turns out it was a Woolworths online survey. They were looking at info on what we liked about online shopping and what we didn't like. They wanted to know what was preventing us from doing online shopping and what incentives would lead us to try online shopping again.

I did the survey even though I knew I would never use the reward offered in the survey. The reward was $20 off a $120 shop. I never spend that much in an online shop and rarely spend that much in a week at Woolworths. I wanted to give them feedback on the type of Woolworths online targeted offers that they send out. I said they needed to be more competitive and suited to the particular customers usual spending level. I also complained about issues with the new online website and how it had been much easier to place orders with the old website.

I don't know whether this will result in better targeted offers from Woolworths online but I figured I'd give it a go anyway. I'm happy with the targeted offers from Woolworths rewards so far so I don't really need the online only offers at the moment.

 

[RAM]

I thought we'd been sent another VOC survey but it turns out it was a Woolworths online survey. They were looking at info on what we liked about online shopping and what we didn't like. They wanted to know what was preventing us from doing online shopping and what incentives would lead us to try online shopping again.

I did the survey even though I knew I would never use the reward offered in the survey. The reward was $20 off a $120 shop. I never spend that much in an online shop and rarely spend that much in a week at Woolworths. I wanted to give them feedback on the type of Woolworths online targeted offers that they send out. I said they needed to be more competitive and suited to the particular customers usual spending level. I also complained about issues with the new online website and how it had been much easier to place orders with the old website.

I don't know whether this will result in better targeted offers from Woolworths online but I figured I'd give it a go anyway. I'm happy with the targeted offers from Woolworths rewards so far so I don't really need the online only offers at the moment.

Depends on who you complain to. Way back in the various WoW threads I reported how I'd been dudded on an online order. Got no joy from the outsourced call centre (not run by WoW and not in their interests to report that they are doing a bad job).

So I looked up the Woolworths' company secretary's phone number and rang him. Got his PA, sent through an itemised list of woe. He rang me back shortly thereafter, got head of WoW online to call me and had an extensive discussion with him where I did take advantage to point out the potential issues (ACCC anyone) with WoW charging different prices for online shopping items compared with the local WoW prices. Especially when you elected to do a 'collect' order.

I gave him a live example and detailed the legal issues I saw. A little time later (days) he rang back to say watch this space and prices would soon be the same...

and they were (I think the watch this space became a 5 month space though).

The other issues were sorted out the day of his returned call together with a 'goodwill' gesture.

Moral of the story - Don't be apathetic, make the effort.