Flybuys Targeted Bonus Promotions

[JessicaTam]

Spend $170 for two weeks for $20/4,000 points.

"Tell 'em they're dreamin'"

 

[Austman]

Spend $170 for two weeks for $20/4,000 points.

"Tell 'em they're dreamin'"

Would Spend $60 a week for two weeks for $20/4,000 points be more realistic?

That's what I was offered.

 

[JessicaTam]

Would Spend $60 a week for two weeks for $20/4,000 points be more realistic?

That's what I was offered.

Definitely. Six months or so ago I had spend $50x4 for $50, so that is comparable.

Time to keep the flybuys card hidden for the next few larger shops.

 

[exceladdict]

Just had a spanner in the works on today's shop. An item mispriced so I got it free. I had exactly the required spend of items in my trolley... had to do a freak our extra item grab

 

[whatmeworry]

Spend $170 for two weeks for $20/4,000 points.

"Tell 'em they're dreamin'"

Spend $90 for two weeks for $20/4,000 points.

Mine lower but still too high.

 

[rainbowgirl]

Just had a spanner in the works on today's shop. An item mispriced so I got it free. I had exactly the required spend of items in my trolley... had to do a freak our extra item grab

That's happened to me too. Sometimes I have an extra item or two which I add in if required to make the spend. I've also been known to pick up a scanning error during the transaction then wait until after the transaction is finalised to get my refund. This way I know I'll end up spending less to get to my target figure.

A friend of mine got an offer of $20 points or cash for 2 weeks of spending $60 per week. They usually get $40 or $50 targets so they aren't planning on taking up the offer.

 

[exceladdict]

I've also been known to pick up a scanning error during the transaction then wait until after the transaction is finalised to get my refund. This way I know I'll end up spending less to get to my target figure.

Ah, that would have been the way to go!

I normally take a box or two of shapes / low value on sale items for extra padding.

Turns out my FB card did not scan - submitted a support ticket asking for a retro claim (via the FAQs) - not holding out much hope, may have lost my 4 week offer

 

[rainbowgirl]

Ah, that would have been the way to go!

I normally take a box or two of shapes / low value on sale items for extra padding.

Turns out my FB card did not scan - submitted a support ticket asking for a retro claim (via the FAQs) - not holding out much hope, may have lost my 4 week offer

Ouch. Was the transaction processed on one of the checkouts with the new software. They take ages to show that the flybuys card has been scanned and I'm guessing if you scan something straight after the flybuys card before it shows up on the screen the system gets confused. I had a few problems with coupons after scanning them and then finding the coupons didn't register properly. I now wait until my flybuys card shows on the screen before I scan anything else.

 

[exceladdict]

Ouch. Was the transaction processed on one of the checkouts with the new software. They take ages to show that the flybuys card has been scanned and I'm guessing if you scan something straight after the flybuys card before it shows up on the screen the system gets confused. I had a few problems with coupons after scanning them and then finding the coupons didn't register properly. I now wait until my flybuys card shows on the screen before I scan anything else.

Unsure, I don't pay enough attention to the screen it seems!

 

[rogerkambah]

Spend $90 for two weeks for $20/4,000 points.

Mine lower but still too high.

Have taken up a $60 for 4 weeks for $50/1000 points. Came at the right time as we had just returned from 6 weeks o/s.

By contrast nothing from the opposition, even though I have shopped at theirs after returning.

 

[GarrettM]

Displeased.

On the third week of a 4 X $100 = 10,000 points offer. Went to collect our groceries at the Click&Collect point, only to be given a docket for $97.
Seems a couple of stock substitutions and an undersupply of something else have brought us down below the threshold.

Any suggestions on possible recourse?

 

[rainbowgirl]

Displeased.

On the third week of a 4 X $100 = 10,000 points offer. Went to collect our groceries at the Click&Collect point, only to be given a docket for $97.
Seems a couple of stock substitutions and an undersupply of something else have brought us down below the threshold.

Any suggestions on possible recourse?

I have heard of cases where members have approached Flybuys directly using facebook, the call centre or the contact us form and had the points added manually when the online orders have been changed due to stock shortages. I am guessing that Flybuys will address the situation on a case by case basis so your results may vary. You could also contact the flybuys rep here via private message however that would mean revealing your flybuys number and identity to the rep.

 

[GarrettM]

I have heard of cases where members have approached Flybuys directly using facebook, the call centre or the contact us form and had the points added manually when the online orders have been changed due to stock shortages. I am guessing that Flybuys will address the situation on a case by case basis so your results may vary. You could also contact the flybuys rep here via private message however that would mean revealing your flybuys number and identity to the rep.

Thanks rainbowgirl. I will try all of those things I think.

 

[Dr Ralph]

Displeased.

On the third week of a 4 X $100 = 10,000 points offer. Went to collect our groceries at the Click&Collect point, only to be given a docket for $97.
Seems a couple of stock substitutions and an undersupply of something else have brought us down below the threshold.

Any suggestions on possible recourse?

Why did you accept the order? I would have refused to take it if it was under the threshold spend I needed.

 

[GarrettM]

Why did you accept the order? I would have refused to take it if it was under the threshold spend I needed.

Because I needed those groceries to be in my kitchen by the time my wife and child returned from their day outing, and I also needed to get to work.
And I was fairly confident I can take it up with Coles/Flybuys, just needed to sort out how.
Not to mention arguing with a trolley jockey is one of the few things I would consider beneath my dignity.
YMMV

 

[BettyB]

I would have refused to take it if it was under the threshold spend I needed.

I'd have done the same. It's too much of an inconvenience for me to have to chase up the points myself. I've tried to ring their customer service line before - what a nightmare!

 

[flybuys]

And I was fairly confident I can take it up with Coles/Flybuys, just needed to sort out how.

Hi there, we're sorry for this experience. If you're happy leaving your details in a private message to us on this forum, we'll happily look into this for you.

 

[Dr Ralph]

Hi there, we're sorry for this experience. If you're happy leaving your details in a private message to us on this forum, we'll happily look into this for you.

How fortunate for you GarrettM.

If only FlyBuys was this reliable all the time!

 

[GarrettM]

How fortunate for you GarrettM.

If only FlyBuys was this reliable all the time!

Yes quite. Situation resolved.
I can't speak for the experience of others, but it's my first time seeking to resolve an issue and I certainly can't complain about Flybuys response.
All the same if the situation arises again though I reckon I will try to deal with it at POS.

 

[rainbowgirl]

I'll be doing week 3 of my 4 week offer later this week. I will be using my weekly coupon for 500 points but I won't be using any docket deals. Some people have been getting more docket deals than they can use lately and some aren't getting any docket deals at all. I didn't get one last week nor this week. If Flybuys had stuck to their regular pattern, this weeks docket deal would have been a 1000 point docket deal, hopefully for $50 spend. That would have worked in well with my 4 week promotion.