Has anyone had success with the call-up "Marginal" xASA's?

[JessicaTam]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

12 minutes on the phone with Andrea, who had not done of these before and needed a bit of coaching as she had been away for a month. At one point she was sure that as I had a U booking one way, the return had to be a revenue fare. I encouraged her to check, and she was soon set right.

Anyway, 64,000 points $592.98 for CBR-SYD-HBA-SYD-CBR for 2 pax.

P.S. I forgot to make sure there was no booking fee/pts charged so will have to wait until the points are deducted to check.

 

[tomo69]

Re: Sucessful ASA Bookings booked at classic rates Reference Guide

I think we all agree !

This Q performance really is a beyond a joke, bring back ASA's on line and stop putting so many customers through the ringer. Mind you we AFF members and other forum hacks are only a small part of the QFF brigade just imagine how those not in the know feel.

 

[Kangol]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

12 minutes on the phone with Andrea, who had not done of these before and needed a bit of coaching as she had been away for a month.

That seems to have come up several times now - the excuse, that is.
The CSAs probably have their own tricks with giving false reasons as to why they can't do their job properly at first go.. then again, there's probably a few things they can lie about and get away with...

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Dec 13 | Jan 14 | J | BNE - MEL - ADE return | 80,000 | $505 inc c/c fee | 200 SC (X2 for DSC = 400)

A bit pricey I thought, 133,000 without co-payment

That's lines 7 and 52 in the spreadsheet added together. So you have effectively two separate JASAs combined.

 

[JessicaTam]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

12 minutes on the phone with Andrea, who had not done of these before and needed a bit of coaching as she had been away for a month. At one point she was sure that as I had a U booking one way, the return had to be a revenue fare. I encouraged her to check, and she was soon set right.

Anyway, 64,000 points $592.98 for CBR-SYD-HBA-SYD-CBR for 2 pax.

P.S. I forgot to make sure there was no booking fee/pts charged so will have to wait until the points are deducted to check.

Update: 3,500 points x2 has been charged "Award Assistance Fee". Gail will try to work out how to reverse it, and if she can't then will pass it on to FF to make sure it happens tomorrow.

 

[im.daniel]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I might've posted about this earlier elsewhere but I don't think I got a reply so ... here goes.

I want to take advantage of the DSC offer, and currently have a JASA booked in Jan 14 (booked prior). If I were to cancel this ticket, will the seats go right back into reward inventory straight away so I can book the same itinerary again? Should I take the risk - I should also add that there is currently no availability on one of the legs (so I can't make a duplicate booking).

 

[GalaxyNexus]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I think the consensus is that it may, or may not, or may but delayed (someone could've taken it while you're not looking), go back to the inventory. Maybe make a backup booking (alternate, if duplicate is not possible), and then change it to the desired one when the availability returned?

 

[Robbi]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Do we have a confirmation yet if QFF'ers who took up the SC1.5 offer are somehow precluded from the SC2.0 offer?

Or maybe magically my SC1.5 will become another SC2.0

 

[im.daniel]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I think the consensus is that it may, or may not, or may but delayed (someone could've taken it while you're not looking), go back to the inventory. Maybe make a backup booking (alternate, if duplicate is not possible), and then change it to the desired one when the availability returned?

Hmmm, I called QF earlier and asked whether they could open up another award seat but they weren't having any of it (fair enough, I'm only a measly gold member ). There's at least 9 revenue seats left in J (B738); really hoping that something will open up soon; or I might bite the bullet and cancel and try and rebook.

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I think the consensus is that it may, or may not, or may but delayed (someone could've taken it while you're not looking), go back to the inventory. Maybe make a backup booking (alternate, if duplicate is not possible), and then change it to the desired one when the availability returned?

I might be cancelling an ex-CBR HBA express soon, in which case I will keep a close eye on what happens to inventory.

 

[Febs]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Doesn't make sense to me - did they say why? It should still be available if the U bucket is available?

They could book ADL-MEL-SYD in U, but each flight would have to be paid (in points/cash) equivalent to the normal Classic fare for each flight. i.e. it wasn't 24,000pts, which it was as a Classic. Something to do with the ASA booking process/engine. Plenty of posts in here with the same experience (and a few with the opposite experience, but only on certain routes it seems).

Not too fussed.

 

[legroom]

Re: JASA is upgradeable

No, only original (J) SCs

do we also get the status credits of F instead of J if we upgrade?

 

[travellerqff]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Question: I read that you shouldn't have to pay the telephone assistance fee, which is $30 I assume? So, what about the $7 CC fee?

 

[AIRwin]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Question: I read that you shouldn't have to pay the telephone assistance fee, which is $30 I assume? So, what about the $7 CC fee?

Credit card fee is charged for ASA bookings

 

[sumthinfornuthin]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just booked an ASA (J) in U for December for 2 people. MEL-BRIS then BRIS-SYD-MEL
The Classic quote was 96,000 points and $ 201.90.
the cost for the ASA was 112,000 points + $ 693.00 + c/card fees of $ 14
queried the points but was told 112,000 was the minimum
Does the above sound right ??
this will just limp us over the line to retain WP with the DSC offer

 

[samh004]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Finally had a chance to try the phone system. Booked a KTA same day return and got it for 72k points and $607. Cheaper than I remember online, plus had a really helpful staff member who even noted that he'd already done a very similar run today.

So far, can't see an issue with the new system. Worked flawlessly.

 

[JessicaTam]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just booked an ASA (J) in U for December for 2 people. MEL-BRIS then BRIS-SYD-MEL
The Classic quote was 96,000 points and $ 201.90.
the cost for the ASA was 112,000 points + $ 693.00 + c/card fees of $ 14
queried the points but was told 112,000 was the minimum
Does the above sound right ??
this will just limp us over the line to retain WP with the DSC offer

Definitely not right. "Hang up and call again"

 

[cove]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

When I was surveyed recently by Qantas I told them what I really thought. They asked about Virgin so I told them that there was an easier system than Qantas has at the moment.
Some of my Any Seat calls have resulted in ridiculous pricing so I am quite happy to fly on the best deal offered even if it is with the other guys.

 

[sumthinfornuthin]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Mine was:
Date | Cabin | Route | Points | Co-pay | credit-card? | Max points cost (if known) | SCs earned | Classic co-pay*
25 December 2013 | J | BNE-CBR-MEL | 32,000 | $327.30 | + $7 | Max points cost (if known) | 160 (DSC) | Classic co-pay*

So I'd be interested to know if you can get it for less than 32,000 points for your BNE-SYD-MEL sector (given that the minimum points for BNE-MEL direct is 24,000 as per your first sector).

I assume that was only 1 way and not return ?

 

[DontGetMeStarted]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Do we have a confirmation yet if QFF'ers who took up the SC1.5 offer are somehow precluded from the SC2.0 offer?

Or maybe magically my SC1.5 will become another SC2.0 

still waiting for a call back. Is with the Marketing department and have also asked Red Roo to look into it too.