Heads up about program changes

[Awesom Andy]

The less said about this the better.

The numbers are still very small - you need to fly 30 times return to requalify WP. And at 3.5 hours per flight, if anyone tries to make use of this or abuse it in any way, they would most likely go insane before anything substantial could be gained.

Besides, we've already seen price rises for the bundles on a lot of the shortest routes, and most routes have also been simplified post 1 July so I'm sure they are already well aware of the situation.

 

[medhead]

And the point I jokingly raised at the same time is also relevant.

You can't (Qantas that is) give someone the opportunity to earn ~28,000 QFF points and ~400 SCs for ~$22 like the JQ bundle.

The pricing has to be at a level where people need to seriously consider if adding the bundle is worth it? We dont need another loophole for cheap QFF points and SCs. More than enough of these around already.

And I recall thinking your comment at the time was out of context and I wondered if you'd been listening to the discussion at all.

I also note that your numbers here are clearly wrong. Unless you are prepared to name the JQ bundle that will earn 400 SC for $22. Again it makes me wonder if you're following the discussion or whether you're just make things up to support some unrelated point.

 

[Danger]

I have a oneworld Explorer booking ticketed in December that I made some date changes to (flights other than the first) after 28/29 March. Each time the ticket number changes but the booking reference stays the same.

Will my earnings post 30 June be subject to the new rules due to the ticket number changing, or will I earn at the current rates as the booking was originally created back in December?

Firstly, full points to Qantas for their amazingly quick response to my email. I emailed late last night and by the time I'd got into the office this morning I had an email asking for additional information about my travel. I emailed it back and within 45 minutes had a call from the same agent. Incredible.

The agent said it would go on the booking date and because the booking date was December I will earn at the old/existing rates. I queried twice whether the change in ticket number mattered and she said no, it was the booking date and that was the information she had. The agent said she would let me know if anything changes and reminded me to keep my boarding passes. I would have preferred it in writing but I guess this will have to do.

Also, I note that the website refers to booking, not ticketing:

Bookings made prior to 27 March 2014
For members with a booking made prior to 27 March 2014 in a fare class impacted by these changes for travel on or after 1 July 2014, we will automatically credit your account within a month of flying with the Qantas Points that applied when you made your booking.​

I got 'clarification' (apparently) by email from QF about my situation:

Any bookings made prior to 28 March 2014 with flights to be taken after 1 July 2014 will not be subject to the new earning rates commencing on 1 July 2014.

Any involuntary ticket reissues will not change the rate of Qantas points and status credits earned on eligible flights.​

Unfortunately, it doesn't address my situation entirely so I have to go back to them again and seek an answer. Ultimately, I think I'm not going to get a straight answer.

 

[ComeFlyWithMe]

I got 'clarification' (apparently) by email from QF about my situation:

Any bookings made prior to 28 March 2014 with flights to be taken after 1 July 2014 will not be subject to the new earning rates commencing on 1 July 2014.

Any involuntary ticket reissues will not change the rate of Qantas points and status credits earned on eligible flights.​

Unfortunately, it doesn't address my situation entirely so I have to go back to them again and seek an answer. Ultimately, I think I'm not going to get a straight answer.

I though this was covered - booking *creation* date is the relevant one, regardless of changes, or have I missed the subtle nuances of your question?

 

[ChrisDPom]

Agreed CFWM, this is covered earlier.

The answer from Q is just covering one scenario - they probably thought this would be helpful to Danger.

2 options for Danger: have a trawl through the previous 2,200 odd posts or send another query to Q.

Good news - I think it was in the last 200 posts!!

 

[medhead]

That's a another different date. Prior to 28 March, versus the information in the FAQ.

I think that serious consideration needs to be given to the situation that booking change after 27/28/29 March are intended to earn at the new rate. Constant questions will likely prompt manual intervention to ensure new earning happens.

 

[MEL_Traveller]

That's a another different date. Prior to 28 March, versus the information in the FAQ.

I think that serious consideration needs to be given to the situation that booking change after 27/28/29 March are intended to earn at the new rate. Constant questions will likely prompt manual intervention to ensure new earning happens.

To make it fairer and simpler, just pick the latest date stated by Red Roo on these boards.

When you return from travel, send in your boarding passes and the post from Red Roo and receive the credits you thought you would be entitled to.

it is my opinion that a passenger is rightfully be entitled to rely on an official company representation. AFF is as good a place as any to draw that representation.

you would need to show you made your bookings in accordance with Red Roo's advice at the applicable time. If Red Roo later changed their advice it makes no difference. The advice in effect at the time you made your booking is what would count.

 

[Danger]

I though this was covered - booking *creation* date is the relevant one, regardless of changes, or have I missed the subtle nuances of your question?

Agreed CFWM, this is covered earlier.

The answer from Q is just covering one scenario - they probably thought this would be helpful to Danger.

2 options for Danger: have a trawl through the previous 2,200 odd posts or send another query to Q.

Good news - I think it was in the last 200 posts!!

Bugger. I've clearly missed it. I'll have a dig.

 

[medhead]

To make it fairer and simpler, just pick the latest date stated by Red Roo on these boards.

When you return from travel, send in your boarding passes and the post from Red Roo and receive the credits you thought you would be entitled to.

it is my opinion that a passenger is rightfully be entitled to rely on an official company representation. AFF is as good a place as any to draw that representation.

you would need to show you made your bookings in accordance with Red Roo's advice at the applicable time. If Red Roo later changed their advice it makes no difference. The advice in effect at the time you made your booking is what would count.

I'm relying on the website FAQ screenshots as that provides a later date than Red Roo.

 

[MEL_Traveller]

I'm relying on the website FAQ screenshots as that provides a later date than Red Roo.

that should be equally as good

it it got very difficult and complex with this simpler and fairer stuff.

 

[Danger]

Shafted.

I've had 30 minutes on the phone the QF FF service centre and the news is bad. The first agent I spoke to (it's taking all my strength not to name names) said "We don't have enough information". Verbatim. That's what he said about the changes. Six weeks in and the QF FF service centre doesn't have enough information. There was a note against my membership referring to the call from the lovely lady last week (posted above). The information she had given me was wrong and she had me on her call sheet to correct. It does not go on the booking date, it goes on the ticketing date. I spoke with a supervisor who said "If you choose to change the date or the route you will be subject to the new rates". I pointed out that that was different from an everyday commercial fare where a cancelled booking that goes into credit would be available from 12 months from the original booking date.

I also pointed out the DSC offer and how it's not possible to cancel a booking, put it in credit and then re-book, all to be able to get the DSC. Get this: he said a supervisor would be more than happy to facilitate a change to allow this. He said if you phoned the service centre and spoke to a supervisor, pointing out that you've had a DSC, want to cancel a forward booking and re-book to be eligible, it would be done (subject to all the change fees and fare differences). He clarified this, twice. Agents couldn't do it but supervisor would do it. So next time a DSC comes out PM me for the supervisor's name. We can all phone the supervisor to have our forward bookings made eligible.

With respect to medhead's concerns about the dates, would you believe that the supervisor had no idea that the QF website offers two different dates with respect to the booking cut-off? Six weeks in and the QF website is still offering conflicting information on what has got to be the most fundamental, most basic point. So what date would the supervisor go on? "I'd go with 29th March". I'd go? Are they running a book to see which date is eventually chosen? And it gets better. He hadn't heard that the changes penalise members for flying oneworld even when they can't fly Qantas. And he's a supervisor. There was also bewilderment about my claim Qantas has violated its own three month notification rule.

Bottom line is I now won't make 2400 SCs and my Mother will be out a Gold FF membership for their twice a year trips to Auckland or Melbourne.

Very unhappy.

 

[MEL_Traveller]

sorry Danger I misunderstood your issue in my post above.

it is a tricky situation. I can see the arguments on both sides here. but I'm tending to think QF might indeed be correct. If you decide to change your flights they may indeed fall under the new earning tables. If they had stayed as they are you would have been entitled to the original earning. but i can also see the three month issue in your case. you didn't have three months, you had a day to make changes.

 

[legroom]

Shafted.

I've had 30 minutes on the phone the QF FF service centre and the news is bad. The first agent I spoke to (it's taking all my strength not to name names) said "We don't have enough information". Verbatim. That's what he said about the changes. Six weeks in and the QF FF service centre doesn't have enough information. There was a note against my membership referring to the call from the lovely lady last week (posted above). The information she had given me was wrong and she had me on her call sheet to correct. It does not go on the booking date, it goes on the ticketing date. I spoke with a supervisor who said "If you choose to change the date or the route you will be subject to the new rates". I pointed out that that was different from an everyday commercial fare where a cancelled booking that goes into credit would be available from 12 months from the original booking date.

I also pointed out the DSC offer and how it's not possible to cancel a booking, put it in credit and then re-book, all to be able to get the DSC. Get this: he said a supervisor would be more than happy to facilitate a change to allow this. He said if you phoned the service centre and spoke to a supervisor, pointing out that you've had a DSC, want to cancel a forward booking and re-book to be eligible, it would be done (subject to all the change fees and fare differences). He clarified this, twice. Agents couldn't do it but supervisor would do it. So next time a DSC comes out PM me for the supervisor's name. We can all phone the supervisor to have our forward bookings made eligible.

With respect to medhead's concerns about the dates, would you believe that the supervisor had no idea that the QF website offers two different dates with respect to the booking cut-off? Six weeks in and the QF website is still offering conflicting information on what has got to be the most fundamental, most basic point. So what date would the supervisor go on? "I'd go with 29th March". I'd go? Are they running a book to see which date is eventually chosen? And it gets better. He hadn't heard that the changes penalise members for flying oneworld even when they can't fly Qantas. And he's a supervisor. There was also bewilderment about my claim Qantas has violated its own three month notification rule.

Bottom line is I now won't make 2400 SCs and my Mother will be out a Gold FF membership for their twice a year trips to Auckland or Melbourne.

Very unhappy.

Precisely what I was afraid of.

But... don't worry, given the state that QF is in, another supervisor would have a different take on this issue

 

[Red Roo]

I'm currently investigating this with the Loyalty team, and hope to have an update asap.

 

[Danger]

I'm currently investigating this with the Loyalty team, and hope to have an update asap.

That's great.

(In light of my earlier post I feel the need to clarify in this instance I'm not being sarcastic!)

 

[Himeno]

I'm currently investigating this with the Loyalty team, and hope to have an update asap.

Is there any update to the issues which have been raised with Qantas Loyalty which were mentioned as being under review and possible adjustment?

eg:
Penalising members for flying oneworld partners where QF coded options don’t exist.
Most Australia – Asia flights now earning fewer SC, even on QF, except in “flexible premium economy” and “discount economy” which earn the same.

When will the new partner point earning tables be available?

 

[Archphoto]

Is there any update to the issues which have been raised with Qantas Loyalty which were mentioned as being under review and possible adjustment?

eg:
Penalising members for flying oneworld partners where QF coded options don’t exist.
Most Australia – Asia flights now earning fewer SC, even on QF, except in “flexible premium economy” and “discount economy” which earn the same.

When will the new partner point earning tables be available?

No such thing as PE on QF to BKK, so only choice is Y or J; talk about reducing your choices!

 

[JohnK]

No such thing as PE on QF to BKK, so only choice is Y or J; talk about reducing your choices!

There is a premium economy option on QF to BKK every so often.

 

[lovestotravel]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

My personal belief the initial disappearance was a side effect of the 'streamlining' of the web site last year ...

QF said they simply didn't want to book functionality into the new website and would review mASA's later on.

They reviewed and scrapped them



I am still waiting for all the changes that were going to happen as a result of the QFF loyalty lunch

LOL LOL LOL LOL LOL


Just saw this post

Is there any update to the issues which have been raised with Qantas Loyalty which were mentioned as being under review and possible adjustment?

eg:
Penalising members for flying oneworld partners where QF coded options don’t exist.
Most Australia – Asia flights now earning fewer SC, even on QF, except in “flexible premium economy” and “discount economy” which earn the same.

LOL LOL - Oh yes QF are running around and will be making all these changes after a free lunch and wine!

LOL

 

[mannej]

No such thing as PE on QF to BKK, so only choice is Y or J; talk about reducing your choices!

They do run the 747 to BKK when it suits them seasonally - so not quite correct.