Hi all,
here is an update for what has been happening and offered to Scott and his family so far.
QANTAS have been fantastic and within 20 hours of me posting my first post here had confirmed that his family had complimentary access to QANTAS club lounges in DWN-SYD-LAX with the latter two being business lounge access.
UA has offered complimentary DEN lounge access and I am not 100% but possibly a seat upgrade.
QANTAS AP manager SYD and UA AP manager Syd have been in contact with each other to sync what they will be doing to help Scotts family.
Its been heartwarming and moving to say the least to see and receive all the PM's, emails and phone calls with offers of assistance.
I would like to public thank RedRoo and Leesa at QANTAS, Kevrosmith, Admin and last but not least QF WP.
If I have forgotten you please dont take offence but my brain is pretty full at the moment due to work commitments today and helping Scott out, which, took priority
I have co-owned and run a forum before using this very format and I know the dynamics of a forum and that sometimes things get clouded with BS and keyboard warriors, but AFF has proven to be an excellent bunch of people and when needed prove that in essence humans will do anything for humans when their chips are down.
I will post further updates on how the flight went and what actually came off offer wise.
Many thanks again,
Troy