How do Hilton treat you as an Elite?

I am fairly new to Hilton as I usually stick with Starwood properties...

What should you have received here ?

Gold doesn't really get you much except MAYBE and upgrade and MAYBE lounge access...!
Minimum for Gold is free internet and free 'continental' breakfast.

Minimum for diamoind is both the above and Exec lounge access, irrespective of upgrade.
 
Moopere - Yep a full bath behind where I took that photo from... It was also the smallest room on the floor plan (I love seeing that on the door for the fire escape routes) and seeing I am in the smallest room....... The other bathroom photos I can find all are much smaller, the bathroom in this room was huge!!

Combined with the fact that there were larger rooms available * executive rooms & I was prepared to pay for the upgrade I have no idea why I received nothing. I also checked in around 9pm, so I doubt many more people would be checking in after me....

I'll wait for the reply from HHonors and see what they say!
 
Hilton Frankfurt Airport (The Squire)
HH Gold
Booked: King Guestroom 122 EUR (40% off code)
Received: King Executive

This is a fairly new property, has an awesome exec lounge with anytime alcohol availability. Great staff. Free (HH Gold) breakfast in either lounge or restaurant.
 
Conrad Hong Kong
Booked: Cheapest available room
Received: King Peak view suite (Initially was executive room, but I asked at check in and they were happy to give me a suite).

Had daily replenishment of chocolates, fruits and water. Service was excellent. Can't fault this hotel, maybe a little bit old compared to W HK but I am now a Hilton convert!
 
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Did you get lounge access with the suite? Also anyone know if booking on points+cash or points with Conrad HK, will the upgrade be as good as if paying by cash for the initial booking? I am HH Gold.

Conrad Hong Kong
Booked: Cheapest available room
Received: King Peak view suite (Initially was executive room, but I asked at check in and they were happy to give me a suite).

Had daily replenishment of chocolates, fruits and water. Service was excellent. Can't fault this hotel, maybe a little bit old compared to W HK but I am now a Hilton convert!
 
Indeed - I received the minimum which is disappointing I guess!
Luckily, that hasn't been the norm for Oz Hilton Family hotels.
Did you get lounge access with the suite? Also anyone know if booking on points+cash or points with Conrad HK, will the upgrade be as good as if paying by cash for the initial booking? I am HH Gold.
Since cgoh's profile is showing as HH D, lounge access would be available in any case.
 
Did you get lounge access with the suite? Also anyone know if booking on points+cash or points with Conrad HK, will the upgrade be as good as if paying by cash for the initial booking? I am HH Gold.

Just to clarify, I had two stays at Conrad HK last 2 weeks. One was points + pay and another cheapest available rate. Both were upgraded to Suite but I had to ask. Lounge was a given as I am HHD (initially via VA match, but in January I requal for Diamond on base point). The check in chic did express surprise that I can requal for Diamond within the first month of the year, and said she will look after me given that I have been very loyal to HHonors. Might struggle if you are a status match HHG or HHD because they do look up your profile and analyze information there to determine upgrade. Won't be surprise though given the suite were $7,000 HKD per night.
 
Yes mine was a status match to GOLD. Hopefully I can get the upgrade to use exec lounge. I guess I will need to ask them.The points+pay for conrad hk works out to be a good deal I believe.
 
.... The check in chic did express surprise that I can requal for Diamond within the first month of the year ...
Wow - base point qualification requires USD10k tax exclusive expenditure, and you did it in January alone ...:shock:
 
Indeed - I received the minimum which is disappointing I guess!

Ah but you didn't! You received a 4pm late check out and four complementary beers!

I often don't get the complementary water, let alone beer. I'm half wondering if this was a "sorry" peace offering for not having an exec. upgrade for you. Late check out is never guaranteed and they do often seem to guage it the morning of the check-out. I've had 4pm, but mostly I'm happy with 1pm (the usual first offer).

Personally, I treat these upgrades much the same as DJ upgrades......nice to get them, but never to be 100% expected.

I agree, that is an accessible room. Same price, no real benefit except to those who need an accessible room.

I had to ask several times to get a later check-out, 12pm being standard I was only offered 1pm... Until I pushed and then it was 4pm

However, I did receive 4 x free beers in the room as a welcome, of which I drank 2......
 
Millennium Hilton Bangkok
Booked: King Deluxe (cheapest room)
Received: King Executive, two bottles of water daily, fruit bowl on arrival

I liked this hotel. A bit out of the centre, on the river but the hotel provides a free ferry service to the train station on which it is an easy trip to town. Fantastic to watch the chaos of the river. Used the exec lounge for breakfast ( they had a chef cooking eggs, waffles etc) but too busy having massages to make it there for "Happy Hour".
 
Ah but you didn't! You received a 4pm late check out and four complementary beers!

I often don't get the complementary water, let alone beer. I'm half wondering if this was a "sorry" peace offering for not having an exec. upgrade for you. Late check out is never guaranteed and they do often seem to guage it the morning of the check-out. I've had 4pm, but mostly I'm happy with 1pm (the usual first offer).

Personally, I treat these upgrades much the same as DJ upgrades......nice to get them, but never to be 100% expected.

I agree, that is an accessible room. Same price, no real benefit except to those who need an accessible room.

I think the beers are a pretty standard Gold/Diamond offering at HSP
 
Caledonian Hilton Edinburgh
HH Diamond
8-10 March 2012
Booked: Cheapest Room, GBP109 (tax inc)
Received: Deluxe Room (with Edinburgh Castle view!), two apples, 1x175ml bottle Australian wine (Hardy's Merlot, I think), box of 4 chocolates, all replenished daily. Full breakfast in the lounge.

I loved this hotel, although it's having a massive refurbishment to become a Waldorf Astoria next year. No executive lounge was the big letdown here. Malcolm (one of the Concierges) was the standout - lots of fun to talk to and always helpful. It will be fun to come back to this hotel as a Waldorf Astoria hotel and see what it's like then.
 
Hilton York (UK)
HH Diamond
Date: 10-11 April 2012
Booked: Twin Hilton Guestroom, GBP104 (tax inclusive)
Received: King Hilton Deluxe (with a direct view of Clifford's Tower!), two free drink vouchers, free full breakfast in restaurant (no Executive Lounge). 2 bottles of water (1 still, 1 sparkling). Welcome letter from "Front Office Manager" (not GM). Late checkout to 2pm requested and given.

Really liked this hotel. The hard product is basic, but the service was really lovely. Only negative was that it seemed somewhat overridden by families whilst I was staying, and breakfast was bedlam!

I fell in love with York this trip - I will be back here!
 
Well now I'm depressed! I've been there 4 times since opening and never yet got beers.......usually not even water!

Well I hope they were free, I didn't have a not saying they were.. But they were different brands to what was normally providing in the mini bar and they were sitting in ice/water in a champagne bucket

Have to check my CC statement
 
Well I hope they were free, I didn't have a not saying they were.. But they were different brands to what was normally providing in the mini bar and they were sitting in ice/water in a champagne bucket

Have to check my CC statement

Sounds complementary, to me anyway.
 
Wayyy too many recent Hiltons - HH G (via VA, should make it on bookings this year)

Doubletree by Hilton Shanghai Pudong
(newly Hilton-ised from March 2012 - I think previously a Sofitel?)

Booked: King guest room
Rate: 1075 RMB/night inc tax (AUD $165/night(
Upgraded to king executive suite, with executive lounge access including breakfast and evening happy hour which was sufficient for a light meal
Nice hotel, newly re-done as far as I could tell. Not really in a great tourist area IMHO but near to subway stations so easy enough to get around Shanghai and useful if needing to be in Pudong on business. Got a printed page welcoming me on arrival (with my cookie) and free bottled water in room, but nothing else specific. Didn't try out many of the facilities, however was left with a rather bad taste in my mouth after the exorbitant charges for the business centre - needed to scan some documents to send to Oz as figured that was cheaper than faxing. 28 RMB ($4) PER PAGE! Did 9 pages, if I'd had more time it'd probably have been cheaper to buy a scanner...

Hilton Dubai Creek
Booked: Queen Room
Rate: $280 AUD/night first night, used reward certificate for 2nd night
Upgraded to King Deluxe (I think) corner room with nice view of the creek and featuring a jacuzzi. Also greeted by a rubber ducky and the housekeeping staff had folded some extra towels into animals! (2 swans and what looked like a little monkey...) Also a hand-written card from the GM slipped under the door. Although not on the executive floor, given executive lounge access (breakfast, disappointing 'afternoon tea', and evening happy hour/canapes) including after late checkout time before I had to go airport.
Hotel was in the Deira/older part of Dubai, close to golf club, numerous malls and an easy taxi ride ($5-$7) to Burj Khalifa and Dubai mall areas, slightly less to the airport. They also have a free shuttles to the Jumeirah beach Hilton to use the beach/pool/spa facilities etc, which I didn't realise til after I checked out. Bugger.

Millenium Hilton Bangkok
2 separate bookings 3 days apart
Booked: King Hilton Deluxe
Price: About $140/night inc tax (Paradise Escapades promotion)
Upgraded to exec room on first booking, second time staff apologised for lack of upgrade but granted access to exec lounge anyway. Breakfast could be taken in exec lounge or in restaurant so tried both. Fruit tray in room each time and printed but handsigned letter from GM. Others have already commented on this hotel this page so won't say much more, other than to say that the outside half of the restaurant at dinner is probably NOT your best choice if looking for a quiet or romantic dinner~! The boats up and down the river with dinners and functions head past regularly, each bedecked in neon lighting and featuring a variety of musical acts of varying quality but unerring in their volume! :mrgreen:

Conrad Bangkok
Booked: King Deluxe
Rate: $176/night
I can't remember if I actually had an executive room upgrade or not.... certainly had exec lounge access (breakfast, afternoon tea, canapes), late checkout and there was a fruit platter, GM card, and Conrad stuffed toy elephant AND elephant shaped rubber duckie...
Brilliant service, especially the exec lounge staff. Both Bangkok hotels can be recommended, it just depends where you need to be as to which you should choose IMHO. Bangkok traffic jams were pretty impressive, so the price difference is worth paying if you need to be nearer one hotel!
 

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