How do Hilton treat you as an Elite?

[Deleted member 26544]

Status: Diamond
Property: HGI Jacksonville Downtown
Day: Thursday
Rate: AAA $128 plus tax
Booked: Queen Guestroom
Upgraded: Queen Suite
Received: Opted for breakfast instead of the bonus points. Reasonable selection plus eggs cooked to order. Friendly staff and received a follow up email from the GM asking for feedback which was provided. He replied thanking me. I'd be willing to stay here again.

Status: Diamond
Property: Doubletree Orlando Airport
Day: Monday
Rate: AAA $101 plus tax
Booked: King Guestroom
Upgraded: Not apparent
Received: Skipped breakfast in the restaurant as had an early morning flight.

Status: Diamond
Property: Doubletree Dallas Market Centre
Day: Tuesday to Friday
Rate: AAA $129 plus tax
Booked: King Guestroom
Upgraded: Not apparent
Received: Continental breakfast in the restaurant. A rather average hotel and if I was visiting Dallas again I'd try the Hilton just up the road. The free shuttle bus into the city centre was its only standout feature.

Status: Diamond
Property: Hilton Manhattan East
Day: Friday to Monday
Rate: Best Available $249 plus tax
Booked: Queen Guestroom
Upgraded: Not apparent
Received: Late checkout to 3pm. Full buffet breakfast in the restaurant. On raising an issue about the breakfast received a call from the F&B manager thanking us for the feedback and offering to comp us lunch which was a pleasant surprise.

Status: Diamond
Property: Hampton Inn LaGuardia
Day: Monday
Rate: Best Available $189 plus tax
Booked: King Guestroom
Upgraded: Not apparent
Received: Skipped breakfast as had an 06:00 departure.

Status: Diamond
Property: Hilton Dubai Jumeirah Resort
Day: Wednesday to Saturday
Rate: Government AED 900 plus tax
Booked: King Deluxe
Upgraded: King Executive Suite
Received: Breakfast in either the Executive Lounge or restaurant. Late checkout to 6pm without charge. 3 bottles of water replenished daily.

Status: Diamond
Property: Hilton Edinburgh Grosvenor
Day: Sunday to Thursday
Rate: Best Available £119
Booked: Townhouse Double
Upgraded: Townhouse King Executive
Received: Plate of whole fruits, two bottles of water (not replenished), full breakfast in the restaurant.

Status: Diamond
Property: Hilton Glasgow
Day: Friday to Tuesday
Rate: Government £75
Booked: Queen Guestroom
Upgraded: Not initially but after an issue with the telephone moved to a Queen Executive room
Received: Executive Lounge access with breakfast, afternoon tea and evening drinks. One bottle of water in the room.

 

[coyote25]

Please tell me you at least had the signature HGI Waffles!! :shock:

Sounds like I missed something, what are the HGI waffles?


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[beardoc]

Sounds like I missed something, what are the HGI waffles?

There's a waffle machine at all the HGIs that imprint an HGI logo on your waffle.

 

[jetlagger]

There's a waffle machine at all the HGIs that imprint an HGI logo on your waffle.

In true Americana product placement branding :shock:

 

[coyote25]

There's a waffle machine at all the HGIs that imprint an HGI logo on your waffle.

Wow how did I miss that


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[Princess Fiona]

Oh how I love you all ( and Hilton Diamond and Velocity Rewards)
Just checked into the Conrad Hong Kong 1 night stay 28th-29th Oct
Booked : King Bed Superior Room
Rate : Points plus pay 25,000 points plus HK$1,110.11
Received: King Exec Peak View Suite 56th floor
My best upgrade EVER

 

[Fifa]

Status: Diamond
Property: Hilton Adelaide
Rate: The Great Getaway
Booked: King Hilton Guest Room
Upgrade: King Hilton Executive
Received: Two bottles of water only

We arrived at the hotel this afternoon and I asked if a suite upgrade was possible. I was told I had already received an upgrade to an executive room so I asked about suite availability and was told I would have to pay for it! A family member who is Gold is also staying and received the same upgrade, so Diamonds don't mean much here (or maybe the receptionist is having a bad day). The welcome letter given to me at check-in explaining the executive benefits states that if opting for breakfast in the restaurant there is an additional cost of $25.00.

 

[ric_melb]

Very jealous Princess Fiona. Love the Conrad HK, and the suite will be something to really enjoy.

 

[Princess Fiona]

Should also post my other recent Hilton stays both as HH Diamond
Hilton Sydney
Booked King Hilton Guest Room
Rate: Points plus pay 25K and $80
Upgrade : NOTE this is a NOR1 Paid upgrade at $189
King Relaxation Suite
welcome back letter, half bottle wine, cheese platter, fruit, choccies and water

Millenium Hilton Seoul
Booked Deluxe King
Rate : Govt KRW 220,000 per night plus tax
Upgrade : Zip, nil, nada. Was advised at check-in that the hotel was full, that I was being upgraded to Exec Lounge Benefits ( say what !!!), finally that "Govt Rate is not eligible for upgrade". Hotel was full on website. Room was very average on an unrenovated floor, other guest smoking despite it being a no smoking floor. The next morning at brekkie in Exec Lounge I asked to move and was moved within 30 mins to a renovated room on Exec floor. I shouldn't have had to ask really. My impression of the staff at the front desk of this hotel is of very poor recognition of H Honors status. Exec Lounge and staff were very good and in retrospect I should have went there on check-in.

 

[TonyHancock]

Status: Diamond
Property: Hilton Shanghai
Day: Saturday & Sunday
Rate: 1490 RMB + Tax
Booked: King Guestroom
Upgraded: King Executive
Received: Fruit + 2 Bottles of Water + Exec Lounge Access

Status: Diamond
Property: Hilton Shanghai
Day: Wednesday
Rate: 1590 RMB + Tax
Booked: Double Guestroom
Upgraded: Executive Panorama Suite
Received: 4 Bottles of Water + Exec Lounge access


Status: Diamond
Property: Hilton Shanghai
Day: Friday
Rate: 1390 RMB + Tax
Booked: King Guestroom
Upgraded: Executive Panorama Suite
Received: 4 Bottles of Water + Exec Lounge access

The Suites were very nice and the views stunning. The exec lounge is not to shabby either.

 

[simongr]

Oh how I love you all ( and Hilton Diamond and Velocity Rewards)
Just checked into the Conrad Hong Kong 1 night stay 28th-29th Oct
Booked : King Bed Superior Room
Rate : Points plus pay 25,000 points plus HK$1,110.11
Received: King Exec Peak View Suite 56th floor
My best upgrade EVER

I am rapidly going off you!

I stayed there about five/seven times as a Diamond and only ever exec rooms - never a suite! I was generally staying for a week at a time - been much too long since I was there though...

 

[anat0l]

Oh how I love you all ( and Hilton Diamond and Velocity Rewards)
Just checked into the Conrad Hong Kong 1 night stay 28th-29th Oct
Booked : King Bed Superior Room
Rate : Points plus pay 25,000 points plus HK$1,110.11
Received: King Exec Peak View Suite 56th floor
My best upgrade EVER

I hope you took photos!

That said, as I said to Bundy Bear, what do you do with all that room to yourself?

 

[johnself]

Status: Diamond
Property: Hilton Adelaide

The welcome letter given to me at check-in explaining the executive benefits states that if opting for breakfast in the restaurant there is an additional cost of $25.00.

I queried this last time I was there and was told this applied to executive floor guests but only those without status. Will be back in Adelaide soon and curious to know how you get on.

 

[Ewing]

I queried this last time I was there and was told this applied to executive floor guests but only those without status. Will be back in Adelaide soon and curious to know how you get on.

Yep, same.

I was told that Gold and Diamond get free breakfast in the restaurant as well and to ignore the charge on the sheet.

 

[Princess Fiona]

I hope you took photos!

That said, as I said to Bundy Bear, what do you do with all that room to yourself?

Take photos

The View :

 

[Fifa]

I queried this last time I was there and was told this applied to executive floor guests but only those without status. Will be back in Adelaide soon and curious to know how you get on.

Yep, same.

I was told that Gold and Diamond get free breakfast in the restaurant as well and to ignore the charge on the sheet.

I asked in the exec lounge last night and was assured we could choose to have breakfast in the restaurant instead.
So we enjoyed a great brekkie at The Brasserie this morning.
The cappuccino and service were excellent.

Peter in the exec lounge is a terrific host.

 

[drross]

Take photos
View attachment 10633View attachment 10634View attachment 10635View attachment 10636
The View :
View attachment 10637

love your style!

 

[Newk]

Sadly I only status matched to Virgin with I was QFF SG. Hence I am only Hilton Gold.
The posts above have confirmed my desire to continue down the Hilton path

Great pics PF

 

[GCC]

Status: Diamond
Property: Doubletree Dallas Market Centre
Day: Tuesday to Friday
Rate: AAA $129 plus tax
Booked: King Guestroom
Upgraded: Not apparent
Received: Continental breakfast in the restaurant. A rather average hotel and if I was visiting Dallas again I'd try the Hilton just up the road. The free shuttle bus into the city centre was its only standout feature.

Status: Diamond
Property: Hilton Anatole Dallas (the one up the road)
Day: Thursday - Tuesday
Rate: AAA $179 plus tax
Booked: King Guestroom Tower
Upgraded: King Exec Tower. Subsequently downgraded at my request to lower floor with nicer view as exec floor room very noisy.
Received: Continental breakfast in the lounge. 2 bottles of water. Free health club access (excellent club with olympic pool). Exec lounge b'fast was very limited but OK, no happy hour with free alcoholic drinks in lounge.


Status: Diamond
Property: Hilton San Diego Bayfront
Day: Thursday - Tuesday
Rate: $259 plus tax
Booked: Queen Guestroom
Upgraded: Ocean View Room on High Floor (Twin).
Received: 2 bottles of water. No exec lounge, amenities provided instead were a voucher for one drink and one food item at Starbucks (downstairs) each day, but there was a long line and a wait of up to 20 minutes. Alternative was a coupon for buffet breakfast for $10 (usually $24.00).
Also received a coupon for a free "tasting" at the bar which was a plate of cheese, crackers and olives.

It felt like this property was giving the minimum amenity to HH VIP's that it could get away with - it surely wouldn't hurt to give HH diamond members the b'fast buffet and a free drink each day in lieu of the lounge.

 

[Kefci2000]

Oh how I love you all ( and Hilton Diamond and Velocity Rewards)
Just checked into the Conrad Hong Kong 1 night stay 28th-29th Oct
Booked : King Bed Superior Room
Rate : Points plus pay 25,000 points plus HK$1,110.11
Received: King Exec Peak View Suite 56th floor
My best upgrade EVER

I have 4 nights there next month (paid corporate rate HK$2200 inc tax), hope they are just as generous....