How do Hilton treat you as an Elite?

[oz_mark]

For those that are getting regular upgrades to suites do your stays tend to be short? The couple of times I have been upgraded have been one nighters - I get the impression that the properties don't want to give up the expensive suites for week long stays.

I don't know about not wanting to give them up. Keep in mind if you are staying a week and that suite is booked for one night, any time during the week, it is not available to you as an upgrade.

 

[hummel]

Have 2 basic rooms booked for HSW tonight, showing exec rooms for both at the moment. Shall see if they hold till checkin in a few hours.

 

[hummel]

Have 2 basic rooms booked for HSW tonight, showing exec rooms for both at the moment. Shall see if they hold till checkin in a few hours.

Well they held! No note or anything like that.

 

[Mollycram]

Have 2 basic rooms booked for HSW tonight, showing exec rooms for both at the moment. Shall see if they hold till checkin in a few hours.

My basic room on Saturday at HSW was showing as an upgrade to the King Relaxation. However when I went to check in they had changed me to an Exec room. When I queried where my Relaxation room had gone, they suddenly found it. So, if your upgrade had disappeared when you do check in....ask them.

 

[hummel]

Fwiw the hotel is very very quiet! And suites still available for purchase etc

 

[Aussie_flyer]

My basic room on Saturday at HSW was showing as an upgrade to the King Relaxation. However when I went to check in they had changed me to an Exec room. When I queried where my Relaxation room had gone, they suddenly found it. So, if your upgrade had disappeared when you do check in....ask them.

did this at KL Hilton and was lied to . told I never had a suite. should've kept a screen shot

 

[mella2007]

did this at KL Hilton and was lied to . told I never had a suite. should've kept a screen shot

I find Hilton KL fantastic with service and upgrades. I can give you a contact there is you ever get stuck

 

[Aussie_flyer]

I find Hilton KL fantastic with service and upgrades. I can give you a contact there is you ever get stuck

Thx I'll keep it in mind.

 

[Moopere]

I must say, my stay at Hilton KL was really excellent. All the staff are great and the hotel itself is pretty nice. But gee, I had to pull some pretty sad face to get lounge access ... and a room upgrade just wasn't going to come it seems.

 

[straitman]

Status: Diamond
Property: Hilton South Wharf
Date: 22 Dec 2012
Rate: $211.80 (minus 20%)
Booked: King Hilton Guest Room
Upgrade: King Relaxation Suite
Received: Executive lounge benefits and two larges bottle of water.

 

[munitalP]

Status Diamond
23-12 / 25-12
Conrad Macau

Booked: "treasured moments" package (King Exec with breakfast for 2) advance purchase

Received: King Premier Suite

Additionally

Met by guest relations manager and escorted through check in and taken to room
The most fantastic staff in any hotel I have ever stayed at.
Escorted by guest relations manager to ferry shuttle bus on check out
Front row isle seats at a fully booked event 5 hours before showtime

I cannot say enough about this hotel - I am so pleased we stayed there.

 

[anat0l]

Status: Diamond
Property: Hilton Melbourne South Wharf
Date: 22 Dec 2012 - 23 Dec 2012
Rate: $198 (The Great Getaway) - advance purchase, rate paid for 2 adults
Booked: Twin Hilton Guest Room
Received: 2 Bedroom Suite Bay View
Miscellaneous: Handwritten welcome note (more of an 'apology' note), big bowl of fruit, 2 regular bottles of water + 1 big bottle of water, 4 drinks vouchers at Sotano bar

Checked in at around 3pm and was offered an alternative suite at check-in. Given that I had seen the 2 bedroom suite in advance online and this suited better, I asked if it were possible to continue with this suite type. The attendant (a manager) was most apologetic and said that the room was not ready yet and would require at least 10 minutes to finish preparations. I told her I was prepared to wait; she offered drink vouchers at Sotano.

10 minutes later she came back and told us the room would be ready in at least another 30 minutes. At this point, I asked if it were possible to gain access to the Executive Lounge. She said this was fine and was given a temporary card to access the lounge. Whilst in the lounge we were informed that the room was finally ready.

The note, fruit and big bottle of water wasn't put in the room until after turndown (i.e. a bit later after we had first accessed the room). The note was not a normal welcome note (in fact, the word 'welcome' is not mentioned at all except on the card's front), but rather an apology that the room was not ready upon arrival, with an enclosed business card.

I really didn't mind the slow timing on the room (it was not a great inhibition, especially with Exec Lounge access), but my hat goes off to the manager for her dedication and great service. Every time she apologised for the room not being ready she actually sounded (to me) so sincere, to the point that I was feeling a bit guilty in having her apologise so profusely for something which didn't actually bother me to the degree which warranted the apology.

Here is the note, bowl of fruit and big bottle of water:

 

[mella2007]

Make sure you post some room pics, would love to see how it stacks up to other Conrad Suites

Status Diamond
23-12 / 25-12
Conrad Macau

Booked: "treasured moments" package (King Exec with breakfast for 2) advance purchase

Received: King Premier Suite

Additionally

Met by guest relations manager and escorted through check in and taken to room
The most fantastic staff in any hotel I have ever stayed at.
Escorted by guest relations manager to ferry shuttle bus on check out
Front row isle seats at a fully booked event 5 hours before showtime

I cannot say enough about this hotel - I am so pleased we stayed there.

 

[tuapekastar]

Status: Diamond
Property: Hilton Melbourne South Wharf
Date: 22 Dec 2012
Rate: $186 - advance purchase, 1 adult, 'spouse stays for free'
Booked: King Hilton Guest Room
Received: King Yarra Suite
Miscellaneous: 2 bottles water, normal Diamond exec lounge access, breakfast in lounge or restaurant, late checkout (1400) offered, opted for 1200.

IIRC got no letter or anything else (and not fussed one scintilla about it), but I have to say this was a flawless stay. Check in and check out very friendly and informative, lounge staff ditto, and nothing at all went wrong.

 

[hummel]

Status: Diamond
Property: Hilton Melbourne South Wharf
Date: 22 Dec 2012
Rate: $186 - advance purchase, 1 adult, 'spouse stays for free'
Booked: King Hilton Guest Room
Received: King Yarra Suite
Miscellaneous: 2 bottles water, normal Diamond exec lounge access, breakfast in lounge or restaurant, late checkout (1400) offered, opted for 1200.

IIRC got no letter or anything else (and not fussed one scintilla about it), but I have to say this was a flawless stay. Check in and check out very friendly and informative, lounge staff ditto, and nothing at all went wrong.

Curious to know, is breakfast available in the restaurant? Being HH Gold I've never been offered this and therefore just go for the Exec lounge.

 

[straitman]

Curious to know, is breakfast available in the restaurant? Being HH Gold I've never been offered this and therefore just go for the Exec lounge.

Breakfast is available where ever you wish.

 

[moa999]

HSW - basic room under Anywhere promotion ($160 prepaid), my first stay here.
Upgrade - River View Exec Room only on 15th.

Letter stating Exec Floor privileges only (not Plat bennies)
Hand written note from Guest Relations Mgr delivered circa 3pm
2 small waters, no big water, no fruit.

Sounds like I lost out here.
So I can go to breakfast in restaurant ??

 

[straitman]

So I can go to breakfast in restaurant ??

Yes.

If in doubt ask in the lounge and they will confirm for you.

 

[Flashback]

Status: Gold
Property: Hampton by Hilton Croydon
Date: 26 Dec 2012
Rate: 55 GBP
Booked: Double Room
Received: Double Room
Miscellaneous: Received a bottle of water and snack (Mars Bar) as per the My Way option. Nice modern hotel, very clean and modern. Breakfast was decent for what it was. A good option if needing to stay in the area.

 

[Deleted member 29185]

Status: Diamond
Property: Hilton Cairns
Date: 13/14 November 2012
Rate: $399 - 48Hr Guarantee, 1 adult + 'spouse stays free' + Nor1 Upgrade selected
Booked: King Hilton Guest Room
Received: King Executive Room

They got right: Small complementary bottles of water turned up in the room multiple times a day (maybe about a dozen over the three days). Wonderful birthday gift consisting of a bottle of Rothbury Estate sparkling cuvee, four Daintree Estate chocolates, choc coated coffee beans, 2 bottles of still water, 1 bottle of sparkling water and a lovely birthday card from the general manager. Breakfast was offered (and taken) in the restaurant each day. Valet parking at a great rate (IIRC $15/day). Nice selection of canapés in the lounge with prompt service of drinks from a delightful, friendly and knowledgable Indian waiter. East facing (for the eclipse) exec. room upgrade with welcome message on TV.

They got wrong: No morning paper delivered. Told at check-in I had received a "diamond" upgrade to exec. room but billed for it as the requested Nor1 upgrade (IIRC about an extra $60/night) but they quickly removed the Nor1 charges from the account when queried. Billed for an amount of $6 that they couldn't explain.

Summary: This was our 2nd stay at this hotel and both times have been almost faultless. The hotel is well positioned, friendly and meets (almost) all my expectations and we will most certainly be staying here again. The 48Hr guarantee was needed to get the room and was booked in Feb. for the eclipse so the rack rate was to be expected but I'm now very wary of the Nor1 upgrade, which I won't use again as it does appear to trump the diamond benefit upgrades.

Recommend: Definitely.

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