How do Hilton treat you as an Elite?

[N860CR]

Does everyone who stays at HSP get the bucket of beers on arrival? Bit annoyed now that I missed out! Had to wait an hour for the lounge bar to open!

 

[serfty]

Does everyone who stays at HSP get the bucket of beers on arrival? Bit annoyed now that I missed out! Had to wait an hour for the lounge bar to open!

One stay -> No free beer in Room ...

 

[Newk]

Does everyone who stays at HSP get the bucket of beers on arrival? Bit annoyed now that I missed out! Had to wait an hour for the lounge bar to open!

Four stays, two as scum, two as gold (via virgin). No beer

 

[Deleted member 29185]

Does everyone who stays at HSP get the bucket of beers on arrival? Bit annoyed now that I missed out! Had to wait an hour for the lounge bar to open!

No.

Apart from Princess Fiona and now kermatu, I can't recall too many saying they have.

Personally, I don't have an issue with that. The odd "special" thank you is fine with me as I've certainly had them at other Hiltons. I would have a slight nose joint problem if it were just me not getting them.

For my own history with Hilton as a chain, the "extra" thank-you gifts have been noticeable, but out of maybe 1/2 dozen HSP stays the best I've received are two additional bottles of Italian sparkling water (actually not a bad gift when you think about it, not everyone drinks alcohol but nearly everyone drinks water). My daughter, on the other hand, received from HSP a bottle of bubbly for her 19th B'Day. That simple gesture made up for a lot of my HSP misgivings, because that and the personal card left for her from the GM did make her feel special for a short, brief interval and the delightful Laura who arranged it is one of HSPs great human assets (and there are a few of them). For the record, my daughter drinks very little grog (an occasional wine with dinner), as does her BF so it was a special "one off" for them.

As for waiting an hour in the lounge for the bar......that really stinks! This is why I've so very often stated HSP runs hot and cold. They need me on contract at some extrodinarily high hourly rate to point out these glaring "BUDGET" issues. I had to wait once in BNE for my room and the front desk lady escorted me to the bar and arranged a comp drinks tab until my room was ready. The room was ready before I finished my drink. HSP on the other hand, has had us sit in an empty, boring, foodless, drinkless lounge for hours (a couple of times now) with their lounge staff only checking on the room when I ask! I hear your frustration. At least you only had to wait an hour for a drink!

 

[drross]

Does everyone who stays at HSP get the bucket of beers on arrival? Bit annoyed now that I missed out! Had to wait an hour for the lounge bar to open!

2stays at HSP .. 4 buckets! First stay had 2 brother in laws staying on my card/ booking ... So 3 rooms, 3 buckets . Burleigh brewing big head no carb beer . Tastes fine, especially when free!

 

[Deleted member 29185]

2stays at HSP .. 4 buckets! First stay had 2 brother in laws staying on my card/ booking ... So 3 rooms, 3 buckets . Burleigh brewing big head no carb beer . Tastes fine, especially when free!

And you thoroughly enjoyed saying that, didn't you? :mrgreen:

 

[drross]

And you thoroughly enjoyed saying that, didn't you? :mrgreen:

Yep. Sure did.

 

[drross]

And you thoroughly enjoyed saying that, didn't you? :mrgreen:

I actually thought my bucket was to share with the other guys and was pleasantly surprised to find the others had a bucket each!

 

[Princess Fiona]

Got the water, card and fruit last month at HSP

 

[drross]

Got the water, card and fruit last month at HSP
View attachment 13316

A nice little trifecta!

 

[jetlagger]

Four stays, two as scum, two as gold (via virgin). No beer

For the entitlement of beers in bucket -

Perhaps you have to:

a. Look thirsty
b. Temperature reading must be >30 degrees

 

[Ewing]

Does everyone who stays at HSP get the bucket of beers on arrival? Bit annoyed now that I missed out! Had to wait an hour for the lounge bar to open!

I've stayed there a number of times now. I always get the ice bucket with water and a fruit platter.

Quite frankly I'm not much of a beer drinker so I prefer the water.

The bottle of Pinot Noir I got at Hilton Queenstown on the other hand went down very well while relaxing on the balcony!

 

[QF WP]

Another successful beer supplied guest at HSP (but only a sample of 1 stay, so hardly conclusive).

 

[Deleted member 29185]

Another successful beer supplied guest at HSP (but only a sample of 1 stay, so hardly conclusive).

So I wonder what the methodology might be? Simple case of which duty manager is on at the time or just a random thing?

 

[simongr]

I havent had any gifts in Oz - other than someone else's gift that was put in my room...I was told to keep that afetr I called to let them know.

 

[MYT105]

Status: Diamond
Property: Hilton Cairns
Booked: King Hilton Guest Room
Upgrade: King Hilton Executive Room
Received: Upgrade to executive floor, two bottles of water, lounge access, free internet, free breakfast (not taken due to early flight), note of GM.

 

[coyote25]

Status: Gold
Property: Embassy Suites Dallas - DFW International Airport South
Date: 10 February 2013
Rate: 30,000 Hilton Points for 1 night
Booked: 2 ROOM SUITE-1 KING BED-NONSMOKING
Received: 2 ROOM SUITE-1 KING BED-NONSMOKING

Property Benefits:
Breakfast made to order, very large range of options. As gold member included wifi (fast), two snack items (nuts and chips), two sodas and two waters. Plus allowed a 2 pm check out which is good as with QANTAS flight home I can't checkin until 6 pm.

Room was amazing, not sure what an upgraded room would look like if i git one. i was put on the Hilton Honours Floor. Would never know you are near a major airport. Complimentary pickup from DFW.

Last stay of this world trip. Hilton Gold status was obtained via Virgin Australia status match which effectively got me free wifi and breakfasts at numerous stays in USA and Europe and this free stay.

I also love how you don't have to pay extra fees/taxes with a rewards bookings unlike airlines. Thanks VA huge benefit for me that came along when I could take advantage of the offer.

Room Lounge Area


Food items


Atrium Area


Made to order Breakfast

 

[obrienja]

Status: Gold
Property: Hilton Doha
Date: 2-6 February 2013
Rate: about 800QAR/night
Booked: 1 KING BED-NONSMOKING
Received: EXEC ROOM-1 KING BED-NONSMOKING

Checked in about 5 hours early, received water, card & snack plate on arrival, coffee pods and complimentary water refreshed daily and a farewell plate of chocolates on the final night as well as exec lounge access and choice of breakfast in either the lounge or the restaurant.

 

[tuapekastar]

Status: Diamond
Property: Parmelia Hilton Perth
Dates: 9-11 Feb (2 nights)
Rate: 25K points + ~$80 per night
Booked: King Hilton Guest Room
Received: King Hilton Deluxe Room
Extras/comments: 2 bottles water (though on day 2 of the stay), welcome letter from Front Desk manager, full breakfast, one complimentary drink (there is no lounge here), turn down service with a couple of little choccies, staff very friendly and efficient. Some don't like the dated interiors here, but I don't mind them at all. An exec lounge would be nice however.

 

[beardoc]

As Gold and Diamond, have had breakfast in main restaurant in Hilton Cairns, South Wharf and Brisbane - no problem any time. I'm sure if I had just gone down at SP would have been fine too, given swanning_it's advice.

On the subject of breakfasts, can I commend this thread on FT:

Gold/Diamond Breakfast at Hilton family properties (master thread) - FlyerTalk Forums

It has a huge list of breakfast options for many Hiltons worldwide, and the owner of the thread keeps it up to date. I submit lots of entries to that one. It shows that most Hiltons in Australia will give you a full breakfast in the restaurant, so you're not limited to just the Lounge.