Hilton Cairns
2 nights, Diamond
$255 Govt
Booked Standard Dbl Room
Received Executive Spa Dbl Room
Wine voucher and chocolates in room. Breakfast included and server makes a point of mentioning there is no coffee tax. Lounge spread was great and staff were fantastic, would barely be finished the drink before they came and offered another. Messaged the hotel to ask about the pool bar and they said it was temporarily closed for maintenence, however a staff member there said it was closed for good which would be a shame. The QR code ordering at the pool wasn’t too bad, no tray charge and probably 10-15 min turnaround.
Minor issue with my friend’s digital key not working and being denied access to the room mid stay. Normally a phone call or message to the hotel directly on the app would fix this as I wasn’t with him at the time but the manager spoke to me on the phone and said we would lose all Diamond benefits for the room plus no points/stay recognition unless I came and presented ID to the front desk to confirm I was actually there. I understand this may be an ongoing issue but I feel like it could’ve been handled better imo as he was stuck at reception for around 20 mins while they tried to confirm he was a legitimate guest. Either way I obliged and the manager was very apologetic when I turned up at reception.
Overall an enjoyable stay.