How do Hilton treat you as an Elite?

[Sprucegoose]

Commune restaurant

A commune restaurant - where I would eagerly await the arrival of Junie Morosi!

 

[drron]

My reading is that you would only need 17,500 points. What part of that was a blocking issue for the good folk at HH?

Actually I was just over 2000 points shy of gold but they told me the points for the other 2 rooms were bonus points so didn't count for status. But we paid for an executive room and just that alone requalified silver. Pointed out that Silvers don't get that many bonus points. but it took 8 emails to get that sorted.

 

[Sprucegoose]

Actually I was just over 2000 points shy of gold but they told me the points for the other 2 rooms were bonus points so didn't count for status. But we paid for an executive room and just that alone requalified silver. Pointed out that Silvers don't get that many bonus points. but it took 8 emails to get that sorted.

Righto. Education is very much a two-way process, I have found!

 

[drron]

A commune restaurant - where I would eagerly await the arrival of Junie Morosi!

I'd like to see that. She apparently is still going strong at the age of 91.

 

[Sprucegoose]

I'd like to see that. She apparently is still going strong at the age of 91.

She has that rare, happy knack of outliving her critics!

 

[pjm99au]

Hotel: LXR Hotel Oceana Santa Monica CAL

Booked: Base Queen - 120k points

Received: One bedroom lanai suite

Really nice hotel opposite the beach in Santa Monica. Very casual vibe and a relatively small hotel

 

[liamsal]

Hilton Cairns
2 nights, Diamond
$255 Govt
Booked Standard Dbl Room
Received Executive Spa Dbl Room

Wine voucher and chocolates in room. Breakfast included and server makes a point of mentioning there is no coffee tax. Lounge spread was great and staff were fantastic, would barely be finished the drink before they came and offered another. Messaged the hotel to ask about the pool bar and they said it was temporarily closed for maintenence, however a staff member there said it was closed for good which would be a shame. The QR code ordering at the pool wasn’t too bad, no tray charge and probably 10-15 min turnaround.

Minor issue with my friend’s digital key not working and being denied access to the room mid stay. Normally a phone call or message to the hotel directly on the app would fix this as I wasn’t with him at the time but the manager spoke to me on the phone and said we would lose all Diamond benefits for the room plus no points/stay recognition unless I came and presented ID to the front desk to confirm I was actually there. I understand this may be an ongoing issue but I feel like it could’ve been handled better imo as he was stuck at reception for around 20 mins while they tried to confirm he was a legitimate guest. Either way I obliged and the manager was very apologetic when I turned up at reception.

Overall an enjoyable stay.

 

[Gold Member]

Messaged the hotel to ask about the pool bar and they said it was temporarily closed for maintenence, however a staff member there said it was closed for good which would be a shame. The QR code ordering at the pool wasn’t too bad, no tray charge and probably 10-15 min turnaround.

Minor issue with my friend’s digital key not working and being denied access to the room mid stay. Normally a phone call or message to the hotel directly on the app would fix this as I wasn’t with him at the time but the manager spoke to me on the phone and said we would lose all Diamond benefits for the room plus no points/stay recognition unless I came and presented ID to the front desk to confirm I was actually there. I understand this may be an ongoing issue but I feel like it could’ve been handled better imo as he was stuck at reception for around 20 mins while they tried to confirm he was a legitimate guest. Either way I obliged and the manager was very apologetic when I turned up at reception.

The pool bar has been closed for ages. My first was about 10 years ago I’m pretty sure it wasn’t open then either.

Did you list your friends as a second guest on the reservation? That would allow him to checkin and access room on your behalf, but some hotels still need you to swing by front desk per protocol especially if using corporate or govt rates.

 

[Sprucegoose]

Hotel: LXR Hotel Oceana Santa Monica CAL

Thanks for this, that looks like a very comfortable room.