How does Accor treat you as an Elite guest?

[Pablo]

Property: Pullman on the Park Melbourne

Well done ACCOR !!!!
I did say I "used to be Platinum" at check-in.... maybe they want me back?
D

Thats amazing Duffa. I'm there next week, wonder if they will do that to a genuine Platinum. Although given my recent track record, I'll be downgraded.

 

[M@rcoPolo]

Thats amazing Duffa. I'm there next week, wonder if they will do that to a genuine Platinum. Although given my recent track record, I'll be downgraded.

Just back from the Pullman on The Park Melbourne today, got upgraded to a corner suite albeit from a Premium Deluxe room (as Accor Platinum) so I guess that's no surprise...

BTW first time I stay at this hotel, very positive experience will definitely be back again

 

[yohy?!]

@duffa That's a nice upgrade - I'm gold and had no upgrade to exec lounge last week (did get a room on the top floor). Wouldn't mind a suite this week - agree on the Internet, slower than useless

 

[SMJ]

Property: MGallery The Reef House Palm Cove
Status: Platinum
Room Booked: Verandah Spa Room
Room upgrade: Not available
Rate: Le Club AH loyalty platinum
Free internet: Yes
Welcome drinks: Yes, 2
Early check in / late out: yes to 3pm
VIP treatment: Bottled water provided in room, welcome call and handwritten card from GM, bag with chocolates and bath salts provided in room
Additional care/notes: Friendly staff

 

[Muppet501st]

Property: Novotel Times Square NYC
Status: Gold
Room Booked: basic King room
Room upgrade: higher floor 27th , Times Square view
Rate: Le Club AH loyalty gold
Free internet: Yes- high speed
Welcome drinks: Yes, 2
Early check in / late out: yes to 3pm
VIP treatment: Bottled water provided in room, 2 free drink vouchers

 

[OzEire]

Back to Accor after a recent run of IHG bookings (to achieve Accelerate 2016) I am reminded how different these two programs are.

I find that some IHG properties and staff really impress... I see Intercon as superior to most Accor offerings. But as an Accor plat I feel the love.

 

[rfur78]

two stays this week:

Property:Mecure Albert Park Melbourne
Status: Platinum
Room Booked: (Part of Conf Booking, assumed standard queen)
Room Upgrade: Junior Penthouse
Room Rate: Unsure, booked on my behalf
Free Internet: yes, note in room on work being done so expect issues
Welcome Drink: Voucher in Welcome Pack
Early/Late CO: NA
VIP Treatment: bowl of fruit in room, upgrade room JNR Penthouse made not being booked into Pulllman less of a disappointment. Room was huge with multiple batrooms, living area, dining, full kitchen and belive it or not a sauna! on check out desk mentioned that if posible they will always flick plats from mecure to pullman, worth noting if there is a cheaper room going at the mecure. seem to be making an effort with status recognition compared to 12 months ago.

 

[rfur78]

Property: Pullman on the Park
Status: Plat
Room Booked: Deluxe King
Room Upgrade: Cnr Suite 13th floor
Rate: flex $269pn
Internet: yes, didnt use
welcome drink: yes x2
early/late CO: not offer, not required
VIP Treatment: booked two other rooms for colleges and they carried my lounge access over to these bookings, nice touch. Plate delivered to room late afternoon (see below). First time staying here for years and like this hotel better than Novotel on Collins for Melbourne stays with accor. no breakfast in the exec lounge is the only disappointment.

 

[Pablo]

I'm also at Pullman Melbourne on the Park and my review is essentially the same as all the others - AND I finally got a room upgrade to a corner suite!!! I've broken the non-upgrade curse!!

 

[Comoman]

I am Platinum - ~60/80 nights per year at Accor hotels globally.

Pullman Hyde Park Sydney
Room booked: 1 x King Bed
Upgrade: no
Welcome drink voucher: no
VIP treatment: absolutely nothing. I mean nothing at all.

Back to the Sofitel I go. Really poor.

 

[M@rcoPolo]

I am Platinum - ~60/80 nights per year at Accor hotels globally.

Pullman Hyde Park Sydney
Room booked: 1 x King Bed
Upgrade: no
Welcome drink voucher: no
VIP treatment: absolutely nothing. I mean nothing at all.

Back to the Sofitel I go. Really poor.

Very strange. I'm also Platinum and have been a few times to the Pullman Hyde Park.
Every single time I got upgraded (sometimes to a suite) & drink vouchers & access to the lounge & complimentary bottle of wine in the room & handwritten welcome note.

Whoever was at check-in must have had a really bad day, still you should have asked for the above benefits!

 

[Comoman]

Very strange. I'm also Platinum and have been a few times to the Pullman Hyde Park.
Every single time I got upgraded (sometimes to a suite) & drink vouchers & access to the lounge & complimentary bottle of wine in the room & handwritten welcome note.

Whoever was at check-in must have had a really bad day, still you should have asked for the above benefits!

I will try again this week - this was 2 weeks ago....

 

[DC3]

...

Pullman Hyde Park Sydney
Room booked: 1 x King Bed
Upgrade: no
Welcome drink voucher: no
VIP treatment: absolutely nothing. I mean nothing at all ...

Complimentary stay. Upgraded to Premier Suite, 2xdrinks.

 

[eric2011]

Property: Ibis Styles, Brisbane
Status: Platinum
Room Booked: Superior King
Room upgrade: King corner room
Rate: Best flexible
Free internet: Yes
Welcome drinks: Yes, 2
Early check in / check out: early check-in was made available to me, don't know if its normal
VIP treatment: Phone call day before asking expected arrival etc, 1 complimentary Bottled water plus little sweet treat
Additional care/notes: Friendly staff, Brand new property so may have been trying to impress. Only downside is no onsite parking. Got to park in the Myer centre next door and your parking ticket is validated, cost overnight was $20, very reasonable for Brisbane and the centre of town

 

[Comoman]

Complimentary stay. Upgraded to Premier Suite, 2xdrinks.

Hmmm - that is annoying!

 

[Wests Tigers]

Novotel CBR
Am Accor Platinum
Stayed Sunday night 13 March 16, (Sunday of long weekend)
Room booked: Standard King
Upgrade: yes, to suite
Welcome drink: yes
VIP: yes, note and free bottle of water
Late check out: not offered, not needed
VIP check in: I stood on the carpet, no acknowledgement of status on check in except for the handing over of my welcome envelope
General: Attitude and service greatly improved from my last stay. All good, would stay again easily

 

[v1nce007]

Property: Novotel Auckland Airport
Status: Gold
Room Booked: Superior King
Room upgrade: No
Rate: Best flexible
Free internet: Yes
Welcome drinks: Yes, 1
Early check in / check out: requested and granted 3pm
VIP treatment: Status acknowledged

 

[Wests Tigers]

Property: Sofitel Broadbeach
Status: Platinum
Room booked: Classic King
Room upgrade: Yes, to 22nd floor ocean view King
Rate: Flexible
Free internet: yes
Welcome drinks: yes
Welcome hand-written note and chocolates and a bottle of water in the room
Early check-in/out. Not offered, not required.
Furniture feeling somewhat faded. Get the feeling the hotel needs a spruce up
Don't Sofitel normally do seated check ins? Not here
Fantastic breakfast! One of the best, but at $42, it better be!

 

[doctau]

Property: Pullman Vila Olimpia (São Paulo)
Status: Platinum
Room booked: Deluxe room
Room upgrade: No
Rate: Sale
Free internet: yes
Welcome drinks: yes
Early check-in/out: Not offered or required
No recognition of status as far as I can see.

 

[Haplo]

Property: Novotel Brisbane
Status: Platinum
Room Booked: Standard Room
Room upgrade: Superior Room
Rate: Special package
Free internet: Yes
Welcome drinks: Yes, 2
Early check in / check out: early check-in at 1pm
VIP treatment: Hand written care from the GM
Additional care/notes: Front desk apologised that no suite or balcony is available because the hotel is fully booked. Had issue getting inclusions and also found blood stains on the sheet second morning.
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