How does Accor treat you as an Elite guest?

[edman]

Why would you find it a little annoying ? It's available to all LCAH members !

Just that Its reducing the value associated with the price differential Mercure - Pullman.

 

[mattm199]

Property: Sebel Maroochydore
Status: Platinum (frequent guest here)
Room Booked: Standard pool view
Room Upgrade: Top floor, ocean view.
Amenity: Bottle of De Bortoli Bancroft Bridge shiraz; bottle of water in fridge, newspaper.
Free internet: Yes, wired ethernet (in front of TV with short cable)

Always a friendly welcome, and the new Accor welcome letter lists benefits for guest status.

 

[blackcat20]

Yes Pullman on the park has a lounge, as it's the old Hilton. Quite a good view over the MCG.

 

[puppysparkes]

How does Accor treat you an an Elite guest?

Property: Sofitel Brisbane

Room booked: deluxe

Room upgraded/type: Yes to superior.

Rate: prepaid

Free internet: Yes

Welcome drink: Yes x 2

Early check in/late out: early check in

VIP treatment: excellent bar service, did not get out of my seat. I hate this place.

Access to executive lounge (if existing):
No lounge access


Additional care:
Wonderful staff


General comments: seriously attentive staff. I'll be back!

 

[Pablo]

Property: Mercure Johannesburg Bedfordview

Room booked: 2 bedroom apartment

Room upgraded/type: no, but booked highest category of room

Rate: R1,195

Free internet: Yes - only 100mb free.

Welcome drink: Yes x 1

Early check in/late out: didn't need early checkin but was offered a 1pm checkout

VIP treatment: nothing really apart from a welcome drink

Access to executive lounge (if existing):
No lounge access

General comments: was nice but nothing special. Straight across the road from Eastgate Mall so brilliant location.

 

[puppysparkes]

Property: Sofitel Brisbane

Room booked: deluxe

Room upgraded/type: Yes to superior.

Rate: prepaid

Free internet: Yes

Welcome drink: Yes x 2

Early check in/late out: early check in

VIP treatment: excellent bar service, did not get out of my seat. I hate this place.

Access to executive lounge (if existing):
No lounge access


Additional care:
Wonderful staff


General comments: seriously attentive staff. I'll be back!

So it turns out I had a win with this stay. I queried the bill and found that I was given $120 room credit, $60 more than the booking conditions permitted. I offered to pay the outstanding amount. They declined my offer advising it was their error and invited me back instead.

 

[SMJ]

Property: Sofitel Melbourne on Collins
Status: Gold
Room Booked: Prestige Suite
Room upgrade: Not applicable
Rate: Flexible
Free internet: Yes - Not offered initially, had to ask
Welcome drinks: Yes for two - Not offered initially, had to ask
Early check in / late out: Not offered
VIP treatment: Welcome card from GM with chocolate and fruit in room, bottled water daily
Additional care: Staff overall were very friendly and willing to help, staff in Club Sofitel fantastic

 

[puppysparkes]

How does Accor treat you an an Elite guest?

Property: Grand Mecure Twin Waters

Status: platinum

Room Booked: 2Bdrm apartment

Room upgrade: Not sure didn't bother requesting.

Rate: Non flexible

Free internet: n/a

Welcome drinks: no

Early check in / late out: 12pm on request.

VIP treatment: None noted

Additional care: N/a

Of interest: I booked with non flexible conditions. I cancelled twice and was offered a rebooking option. I put this down to possible time share management arrangements. Indoor/outdoor furniture was mismatched and kitchey. The layout itself was modern. Overall, no complaints.

 

[sycokid]

Property: Novotel Brighton le Sands Sydney
Status: Platinum
Room Booked: Standard room
Room upgrade:Yes to Bayview spa suite
Rate: Members private sale 50% off
Free internet: Yes - Rubbish connection though
Welcome drinks: Yes for two in package
Early check in / late out: Offered late check out but not required
VIP treatment: Welcome card from GM with chocolates, still and fizzy water
Additional care: Staff overall were very friendly

 

[sycokid]

Property: Novotel Darwin

Status Platinum

Room booked: Junior suite

Room upgraded/type:Sea view instead of City


Rate: prepaid

Free internet: Yes

Welcome drink: Yes x 2 only certain items !!

Early check in/late out: late check out

VIP treatment: None, not even a bottle of water for Platinum status

Access to executive lounge
No lounge access


Additional care
Nice friendly staff

Bad

Too expensive for what you receive been in bigger rooms even though this was supposed to be junior suite !

 

[blackcat20]

Property: The Playford Adelaide
Status: Silver
Room Booked: King
Room upgrade not at check in
Rate: Friends and family
Free internet: Yes
Welcome drinks: Yes, two vouchers for the bar
Early check in / late out: didn't ask
VIP treatment: Coffee vouchers for breakfast
Additional care: hotel was full so we weren't expecting an upgrade. Returned from dinner to loud music from a functionin the hotel. Called reception and they had already arranged to move us...to a spa suite. Great proactive service recovery.​

 

[sycokid]

Pullman King George Square Brisbane

Status: Platinum

Room Booked: Premium corner king Very nice with lounge sofa and chairs

Room upgrade No very disappointing as never not received upgrade from sister hotel next door

Rate: Members private sale 50% off

Free internet: Yes -

Welcome drinks: Yes for two in package

Early check in / late out: Early check in received

VIP treatment: Welcome card from GM stipulating no room upgrade and bottle of water .No wine like sister hotel next door !

Club lounge: Access granted through Platinum status 2 hours canapes /drinks and free breakfast in loub\nge

Additional care: Staff overall were very friendly

 

[edman]

Sofitel Brisbane

Status: Platinum

Room Booked: Superior

Room upgrade: Club room

Rate: cheapest rate at the time

Free internet: Yes

Welcome drinks: Yes for two

Early check in / late out: late checkout for "anytime that would suit you Sir"

VIP treatment: Welcome letter from GM, fruit box, mineral and still water

Club lounge: yes for 1 day of my 3 night stay

Additional care: Complimentary valet

 

[sycokid]

Sofitel Brisbane

Status: Platinum

Room Booked: Superior

Room upgrade: Club room

Rate: cheapest rate at the time

Free internet: Yes

Welcome drinks: Yes for two

Early check in / late out: late checkout for "anytime that would suit you Sir"

VIP treatment: Welcome letter from GM, fruit box, mineral and still water

Club lounge: yes for 1 day of my 3 night stay

Additional care: Complimentary valet

Not previously heard of anyone gaining access through Platinum status at this hotel in the past so can I ask if this was the case for you or did you have to pay extra dollars to gain access to the club lounge ?

 

[edman]

Not previously heard of anyone gaining access through Platinum status at this hotel in the past so can I ask if this was the case for you or did you have to pay extra dollars to gain access to the club lounge ?

Did not pay for any upgrade or lounge access.

 

[Ricardo]

Did not pay for any upgrade or lounge access.

Nice work :mrgreen:

 

[edman]

Nice work :mrgreen:

I was a bit surprised, I'd read the same comments everyone else has on this issue here, and I didn't ask for it. But talking to the manager the next day, he indicated that he'd be happy to extend the same courtesy next visit so perhaps they are changing their tune on this.

It was only 11am one day until 4pm the next, and I was there for 3 nights, but better than nothing and it certainly is a great lounge.

 

[Dr Bob]

Pullman on the Park Melbourne

Status : Gold

Room Booked : Standard

Rate : Red Hot Rooms $94 per night

Upgrade : Yes - paid for to Executive floor & Lounge $50 per night / Then upgrade to suite.

Free Internet : Yes - but snail's pace in rooms

Early check in / late check out : Yes 1pm

Welcome drink : Yes for two

VIP treatment ; Nothing really apart from a signed card of welcome.

Lounge : I wanted to try it & as we had such a cheap rate I decided to pay the $50 for an upgrade (normally $110). Overall the lounge was disappointing, limited drinks & snacks & only a continental breakfast but quite OK. For the price I paid I can't complain. The lounge is no where near the quality of the Sofitel Melbourne or Brisbane. Unless I got another very good rate I wouldn't use it again.
The staff were very pleasant & helpful but the member in the lounge the first night was very efficient but really didn't want to be there.

 

[Robin Wade]

I stayed there a little over a week ago and received a bump up from a Superior room to a Club room. I had lounge access granted for the two nights ( although I only used it for one) which was a bit of a surprise going on past experience with Sofitel Brisbane.

So it does seem highly likely that there has been change in policy.
I'm a platinum Le Club member.

 

[sycokid]

I stayed there a little over a week ago and received a bump up from a Superior room to a Club room. I had lounge access granted for the two nights ( although I only used it for one) which was a bit of a surprise going on past experience with Sofitel Brisbane.

So it does seem highly likely that there has been change in policy.
I'm a platinum Le Club member.

So was this bump up for Sofitel Brisbane ?