How does Accor treat you as an Elite guest?

[blackcat20]

I stayed there a little over a week ago and received a bump up from a Superior room to a Club room. I had lounge access granted for the two nights ( although I only used it for one) which was a bit of a surprise going on past experience with Sofitel Brisbane.

So it does seem highly likely that there has been change in policy.
I'm a platinum Le Club member.

Platinum doesn't get you lounge access at Sofitel, but a club room does, even as an upgrade.

 

[edman]

Platinum doesn't get you lounge access at Sofitel, but a club room does, even as an upgrade.

Not sure about the accuracy of this, I had a club room for the 3 days but access was only for about a day and half, and required me getting my key recut to provide access. This key then expired and I had to get it recut again to regain access to my room and lift.

 

[Robin Wade]

So was this bump up for Sofitel Brisbane ?

Yes the stay was at the Sofitel Brisbane.

It was meant as a quote reply to Edman but the quote didn't work.

 

[blackcat20]

Not sure about the accuracy of this, I had a club room for the 3 days but access was only for about a day and half, and required me getting my key recut to provide access. This key then expired and I had to get it recut again to regain access to my room and lift.

then I think you were stooged. Website shows that club rooms come with club access. Just like a HH exec room gives you exec lounge access.

 

[edman]

then I think you were stooged. Website shows that club rooms come with club access. Just like a HH exec room gives you exec lounge access.

Except that as stated in my original post on this matter, I was given a club room as an upgrade from the basic superior room. I didn't pay for access to the lounge or the upgraded club room.

 

[blackcat20]

Except that as stated in my original post on this matter, I was given a club room as an upgrade from the basic superior room. I didn't pay for access to the lounge or the upgraded club room.

Should it matter? Id have thought if you have the room you have access regardless of how you got the room.

 

[gaz0303]

Property: Mecure Brisbane (North Quay)

Room booked: ? queen superior (lowest cost)

Room upgraded/type: Yes - King Suite

Rate: Advance purchase/Fully flexible etc Group booking

Free internet: Yes

Welcome drink: Yes- Water, + drink voucher

Early check in/late out: na

VIP treatment: na

Access to executive lounge (if existing): na

Additional care:

General comments: Originally given room as booked, but after seeing what must have been the worst room in the hotel (next to lift/service room and a view of adjacent building), returned to reception to ask about upgrade and other gold privileges. Moved to a King Suite with river view, given drinks voucher etc.

 

[SMJ]

Property: ibis Styles Mt Isa Verona
Status: Gold
Room Booked: Executive Room
Room upgrade: Not applicable
Rate: Best Unrestricted
Free internet: Yes
Welcome drinks: Yes, drink voucher
Early check in / late out: Yes – 1pm, not offered initially, had to ask
VIP treatment: None noted
Additional care: Staff overall were very friendly

 

[lakun]

My Status: Le CLub Accor Platinum

Property: Novotel Singapore Clarke Quay

Room booked: Premium King Bed

Room upgraded/type: Yes - King Suite

Rate: Advance purchase/Cancellable

Free internet: Yes, wifi code given at reception on checkin, allows 3 devices

Welcome drink: Yes- Plenty of water bottles in room, + drink voucher

Early check in/late out: not sure did not need

VIP treatment: special line at check in

Access to executive lounge (if existing): yes, but not sure if that was because they upgraded me to Suite. Lounge had decent breakfast (but more choice in main breakfast buffet restaurant). Also happy hour every night 6-8pm with decent hot and cold snacks and of course free drinks. Burgers, nuggets, dumplings, soup, salads, desserts, etc. Lounge was a bit crowded around 7:30pm, lots of Aussies guzzling on free food and beers.

Additional care: none required.

General comments: Great experience, complimentary upgrade to what was probably best room type in Hotel due to my status, was given without asking.

 

[ksthommo]

Pullman King George Square Brisbane

Status: Gold

Room Booked: Deluxe King

Room upgrade: Yes, nice corner room

Rate: Accor Advantage Plus Complimentary Night

Free internet: Yes

Welcome drinks: Yes, two vouchers

Early check in / late out: Late Check out, 3pm

VIP treatment: Phone call prior to visit, Welcome card, bottle of red.

Club lounge: Not offered, not platinum.

Additional care: Breakfast was pretty ordinary.

 

[ksthommo]

Mercure Dunedin Leisure Lodge

Status: Gold

Room Booked: Standard 2 Double Beds

Room upgrade: No

Rate: Members private sale 50% off

Free internet: Yes

Welcome drinks: Yes, two coupons

Early check in / late out: Not Required

VIP treatment: None

Club lounge: N/A

 

[ksthommo]

Novotel Wellington

Status: Gold

Room Booked: Superior Room with 1 King Bed

Room upgrade: No

Rate: Members Hot Deals, Prepaid

Free internet: Yes

Welcome drinks: Yes, two coupons

Early check in / late out: Not Required

VIP treatment: Card and a small jar of Jaffas to roll down the corridor

Club lounge: N/A

 

[Benn49]

Sofitel Lisbon

Status: Silver

Room Booked: Superior Room with King Bed

Room upgrade: Yes, Luxury Room with King Bed

Rate: ADVANCE PURCHASE RATE- prepaid, non-refundable

Free internet: Yes

Welcome drinks: Yes, Glass of Port

Early check in / late out: Not Required

VIP treatment: Card, a couple of custard tarts and newspaper each morning

Club lounge: N/A

 

[superpang]

Im going to have to jump on this thread I just hit accor plat and have Mercure AKL and Potts Point in the next two weeks.

I recently had three stays in BKK Hotel G Pullman, Sofitel So & Hotel VIE was upgraded in all three and well as a welcome drink voucher which I always forget to use, Sofitel So is the best of the three.

My first time Plat so it will be interesting to see what the difference is

 

[puppysparkes]

Im going to have to jump on this thread I just hit accor plat and have Mercure AKL and Potts Point in the next two weeks.

I recently had three stays in BKK Hotel G Pullman, Sofitel So & Hotel VIE was upgraded in all three and well as a welcome drink voucher which I always forget to use, Sofitel So is the best of the three.

My first time Plat so it will be interesting to see what the difference is

What were your thoughts on Sofitel So? I've read mixed reviews but mostly negative.

 

[edman]

Keen to hear on Sofitel SO too. I have a stay there in July as well as one at Novotel Clarke Quay, so I can see which I like best for future trips.

 

[superpang]

What were your thoughts on Sofitel So? I've read mixed reviews but mostly negative.

I liked it, it's super modern the hotel is only two years old, everything works and you get a great view of the city. The location isn't super great though. I can see why people don't like it though the hotel thinks it is "supercool" expect staff with Mohawks and in crazy suits, they were all still super professional so I didn't mind......basically it's accors version of starwoods "W hotels" aiming for a young rich demographic. If you are ok with that then great if not then it's BKK and there are a heap of other great hotels to stay at.

 

[kremin]

Emu Walk apartments, Ayers Rock Resort

Status: platinum Adv plus

Room Booked: 1 bed apartment & 2 bed apartment ( 3 pax )

Room upgrade: N/A but we both had corner apartments so perhaps best of category

Rate: 21 day ADVANCE PURCHASE RATE- prepaid, non-refundable

Free internet: Yes, and for me and my guests in other apartment

Welcome drinks: Yes, 1 voucher each

Early check in / late out: Not Required

VIP treatment: was given a private viewing of Uluru at sunset in Public viewing area. Transport, cheese & fruit plate & Beverages waiting on white linen ( in desert!). Staff arrived early to set up & reserve prime space. Stayed with us chatting , manager & 2 assistant manager s, for about an hour. Very impressed.

Club lounge: N/A

 

[superpang]

Mercure Auckland

Status: Le Club Platinum

Room Booked: Cheapest Room I think it was called a Deluxe or something

Room upgrade: Was upgraded to a suite

Rate: prepaid, non-refundable

Free internet: Yes, with no download limit, but a slowish speed 500kb, the internet was pretty coughpy

Welcome drinks: 1 voucher

Early check in / late out: Yep, I asked at check in it was granted, however they called my room, right on 11am (super annoying) and asked me to check out, I asked again for the late check out, which they said ok too, then when I came back from lunch my card had been blocked (super annoying), and when I went to reception to get it fixed they said it was because I had not checked out (super annoying).....so I guess you call it bad service.

VIP treatment: besides the upgrade nothing else, although when I checked in they said I was the VIP for the day, whatever that mean't

Club lounge: N/A...well that I know off, I didnt ask and nothing was offered

This hotel is really poor, the rooms have not been updated since the 80's and are really tired, don't stay here unless you have to.

 

[funkyr]

Pullman Sydney Hyde Park

Status: Gold

Room Booked: Superior Room

Room upgrade: No

Rate: Booked through company

Free internet: Yes

Welcome drinks: No (!!)

Early check in / late out: Not Required

VIP treatment: None

Club lounge: N/A

Didn't really see any benefit to my Gold status here