How does Accor treat you as an Elite guest?

[lakun]

Property: Pullman Bangsar Kuala Lumpur
Status: Platinum
Room Booked: Grand Deluxe King
Room upgrade: Yes to a larger room with living area / couch / tv / etc in addition to main bedroom
Rate: Booked online at member rate
Free internet: Yes, worked well
Welcome drinks: Yes, voucher for 1 drink given
Early check in / late out: didnt ask as it was not required
VIP treatment: Yes, was personally taken to Executive Club level for check in (also check out)
Additional care: Great bonus, free breakfast and 6-8pm happy hour with snacks and drinks in evening in executive club. For being platinum member (i didnt book a room with access to exec club)

This one was a good experience. Hotel quality could be improved overall but my room on the premium floors was good.

​

 

[sycokid]

Had some recent bad experiences at Sofitel Brisbane and an awful experience at Sofitel Broadbeach. Definitely give them a miss and no Platinum benefits whatsoever.

Try ‘The New Inchcolm’ Brisbane had a great stay there – they look after Plats.

Sounds interesting not heard of anyone staying there before what benefits do plats get exactly ?

 

[UpInTheAir:)]

I am no longer Platinum (now Gold) but received the fruit and sparkling mineral water + personal note. (oh.. and the chocolates and still water )

Booked Club room at Sofitel Brisbane... absolutely love it! It is total 5 star service.. Me (at about 6pm): "Is it possible to have my shirt pressed before work tomorrow?" Lounge Angel: "No problem" (it was pressed and back in the room by the time I'd finished pre-dinner drinks!!). Moet in the mini bar. Comfy bed. Sofitel Brisbane has always been really good to me and the reason I joined Accor Plus.
All good so far

 

[puppysparkes]

I am no longer Platinum (now Gold) but received the fruit and sparkling mineral water + personal note. (oh.. and the chocolates and still water )
View attachment 51539
Booked Club room at Sofitel Brisbane... absolutely love it! It is total 5 star service.. Me (at about 6pm): "Is it possible to have my shirt pressed before work tomorrow?" Lounge Angel: "No problem" (it was pressed and back in the room by the time I'd finished pre-dinner drinks!!). Moet in the mini bar. Comfy bed. Sofitel Brisbane has always been really good to me and the reason I joined Accor Plus.
All good so far

Were you platinum at the time of booking? At AKL Pullman we were about to get full platinum benefits until I declared I had dropped to gold since making the booking. Made it back soon afterward.

 

[UpInTheAir:)]

Were you platinum at the time of booking? At AKL Pullman we were about to get full platinum benefits until I declared I had dropped to gold since making the booking. Made it back soon afterward.

Thanks for the tip puppysparkes but unfortunately at the time of booking I was Gold and they knew it at reception (gave me the Gold welcome pack with drink voucher etc)... Better than when I was Platinum and the poor check-in person at Sofitel Auckland had to give me a silver pack :-| Obviously someone was a little colour blind in the subdued lighting
But like you I think I will be back to Platinum soon

 

[SMJ]

Property: Mercure Brisbane North Quay
Status: Gold
Room Booked: Superior Room 2 Double Beds River View
Room upgrade: None
Rate: Mercure Weekend Offer
Free internet: Yes, had difficulties connecting
Welcome drinks: Yes, 2 drink vouchers, had to ask
Early check in / late out: Not offered
VIP treatment: None noted
Additional care: Friendly staff

 

[SMJ]

Property: Mercure Clear Mountain Lodge
Status: Platinum
Room Booked: Superior Room 2 Queen Beds
Room upgrade: Upgraded to 2 bedroom King apartment
Rate: Mercure Weekend Offer
Free internet: Yes
Welcome drinks: Yes
Early check in / late out: Not offered
VIP treatment: Given $20.00 spa voucher
Additional care: Friendly staff

 

[edman]

Property: Novotel Clarke Quay Singapore
Status: Platinum
Room Booked: Superior Room
Room upgrade: Upgraded to Club room
Free internet: Yes
Welcome drinks: Yes x 2
Early check in / late out: yes 1pm
VIP treatment: lounge access
Additional care: N/a

 

[edman]

Property: novotel Brisbane
Status: Platinum
Room Booked: Standard King
Room upgrade: Executive Suite
Rate: standard 1 night, 2nd night free stay
Free internet: Yes
Welcome drinks: Yes x 2
Early check in / late out: whatever I wanted but not required
VIP treatment: bottle white wine, cheese platter, 4 x bottled water each day, 2 x drink vouchers
Additional care: N/a

the ultimate upgrade for this hotel, will be keen to see what I can manage next time!

 

[Anna]

Property: Mercure Perth (Irwin St)
Status: Platinum
Room Booked: Standard Room
Room upgrade: Not that I noticed
Rate: Advance purchase
Free internet: Yes
Welcome drinks: Yes, 1 drink voucher
Early check in / late out: Late checkout offered but not required
VIP treatment: 2 small jars of chocolate buttons, bathrobe, newspaper
Additional care: None noted

I didn't select this hotel. Rooms here are quite large for the price. Soundproofing is terrible though

 

[Pablo]

Property: Mercure Sydney International Airport
Status: Platinum
Room Booked: King Superior
Room upgrade: Not sure, welcome letter said I was upgraded to a Queen Superior, but I'm on the top floor, airport view, King bed. So not sure if I was upgraded or not.
Rate: Booked online at member rate
Free internet: Yes, worked well
Welcome drinks: Yes, voucher for 2 (almost 3) drinks given
Early check in / late out: didnt ask as it was not required
VIP treatment: Yes, bottle of wine, cheese platter and 3 bottles of water in the room
Additional care: Members can have breakfast in the "Loyalty Breakfast Lounge" (otherwise known as the bar) which is a "quieter, more relaxed breakfast experience serving the same buffet as in the restaurant."

Their refurbishment has been a big improvement.

 

[edman]

Property: Sofitel So Singapore
Status: Platinum
Room Booked: So Cosy, So Hip
Room upgrade: Upgraded to So Urban, So Heritage (quieter side of hotel, 40% bigger room)
Free internet: Yes
Welcome drinks: Yes x 4 (coughtails)
Early check in / late out: yes 3pm (and 3 groups of people querying when their rooms would be available, in order for them to accommodate me on the late checkout)
VIP treatment: free breakfast (was quoted only a 15% discount when enquiring about privileges prior to booking), early checkin 8.30am, chocolate, fortune cookie and a bamboo steamer with 5 dessert pieces inside delivered to room

Loved this hotel, service is sensational, rooms stunning and well located.

 

[kremin]

Property: Pullman Auckland
Status: Platinum plus
Room Booked: superior king, 1 free reward night, 2 nights 40% advance purchase
Room upgrade: Yes, to exec king suite
Free internet: Yes, high speed
Welcome drinks: Yes x 2 standard drink vouchers
Early check in / late out: yes 2pm asked for
VIP treatment: acknowledged on arrival. Access to exec lounge. free buffet breakfast offered as well as the exec lounge option ( which was limited but OK & nice & quiet - continental, poached egg made for you on request ). Free water on 3rd night, odd but I sort of understand why. Staff remembered by room # after first night which always impresses me

Overall very nice property, suite upgrade was welcomed. Only complaint is the hotel is on top of a hill...

 

[edman]

Property: Novotel Lakeside Queenstown
Status: Platinum
Room Booked: Deluxe Double
Room upgrade: Superior Double
Free internet: Yes but limited to 512k In-room
Welcome drinks: Yes x 2
Early check in / late out: yes
VIP treatment: 2 bottles water and a welcome letter, free internet, that's it!!!

 

[OzEire]

Property: Mercure Perth (Irwin St)
Status: Platinum
Room Booked: Standard Room
Room upgrade: they said it was an upgrade but room was a '2 single beds pushed together queen' deal
Rate: Flexible
Free internet: Yes
Welcome drinks: Yes, 1 drink voucher
Early check in / late out: offered but not required
VIP treatment: lots (3 or more) of water bottles, small fruit platter with coolis dips, handwritten note from FoH manage = nice touch
Additional care: None

I agree with the earlier poster (Anna) the soundproofing is terrible - construction in the adjacent block was disruptive.

 

[Anna]

I agree with the earlier poster (Anna) the soundproofing is terrible - construction in the adjacent block was disruptive.

In my 6 night stay I had 4 different rooms due to various sound problems!! Ended up in room 830 which was blissfully quiet.

 

[OzEire]

Property: Menzies Sydney (Wynyard)
Status: Platinum
Room Booked: Standard Room
Room upgrade: Not initially but standard room in the 'older' block was so bad I complained and got upgraded to a poor but slightly better room in the less old tower.
Rate: Flexible
Free internet: Yes, almost unusable
Welcome drinks: Yes, 1 drink voucher
Early check in / late out: Late checkout
VIP treatment: none
Additional care: None noted

Worst Accor property yet, made even worse by the management and staff attitude that they are exclusive or special. Get real. It's old, tired and only has location going for it, not a single thing more.

 

[OzEire]

Property: Sebel South Brisbane (Water St)
Status: Platinum
Room Booked: King Exec
Room upgrade: Not that I noticed, staff said it was but the room exactly matched what I booked
Rate: only one offered
Free internet: Yes
Welcome drinks: No. No bar.
Early check in / late out: Late checkout offered but not required
VIP treatment: none
Additional care: None noted

Good size room, save for the bathroom which was like a broom cupboard (why?!?) Nice newish fittings. Lots of road noise (Vulture and Stanley Streets) even on high floors. Property is adjacent to the Mater Hospital so lots of sirens and even a few helicopters through the night.

 

[eric2011]

Property: Sofitel Sydney
Status: Gold
Room Booked: Junior Suite
Room upgrade: No, didn't really expect one
Free internet: Yes, high speed
Welcome drinks: Yes x 2 standard drink vouchers, House beer or Wine
Early check in / late out: Available but not needed
VIP treatment: Acknowledged on arrival. Small gift of chocolates at check in. 2 bottles of water each night at turn down service,
Everything for property of this standard but nothing extra ordinary. Points from this stay has bumped me back to Plat

 

[UpInTheAir:)]

In my 6 night stay I had 4 different rooms due to various sound problems!! Ended up in room 830 which was blissfully quiet.

Good tip.. Thanks Anna.. The Sofitel Auckland is also risky... I had a room next to the bus depot and rubbish bins.. terrible sound proofing... Harbour side is good.
There is nothing worse than not being able to sleep