How does Accor treat you as an Elite guest?

[SeaWolf]

Looks like a Pullman is finally coming to Perth....at the airport

I do think the Pullman at Perth airport is quite a few years too late, with the train now it's just a 20 min ride to the city centre so it's not as needed as it used to be.

I meant more from the perspective that PER has rubbish Accor hotels with a Novotel being the best currently. Would be good to see something like a Pullman or Sofitel open in the city or somewhere central.

To be fair, that Novotel (Murrary Street) is pretty great. There's the Adnate Art Series as well, though it's pretty much the same as the Novotel and doesn't earn as many points or cashback when you stay there.

I'd love to see the Perth Intercontinental rebrand as Sofitel.

 

[kangarooflyer88]

I meant more from the perspective that PER has rubbish Accor hotels with a Novotel being the best currently.

If you're referring to the CBD proper, then yes I will concede that they could use a Sofitel or something nicer than what they have. From the two Accors I stayed at in the CBD (ibis Styles and a Novotel) they both seemed a bit tired.

With that being said, there are nicer options outside of the CBD, Tribe Perth King's Park is one such example. They also have some other boutiques in the area like the Wonil Hotel Perth.

Would be good to see something like a Pullman or Sofitel open in the city or somewhere central. Especially with a good restaurant for those with the A+ benefits.

To be perfectly honest, the problem isn't so much the number of luxury hotels but the quality of the hotels they have. I've stayed at Mercure and Novotel hotels that are nice, but so far as I can tell the stuff they have in Perth is long overdue for refurbishment. If these hotels got some TLC they deserve then quite frankly there wouldn't be a need for this discussion at all.

-RooFlyer88

 

[jase05]

To be perfectly honest, the problem isn't so much the number of luxury hotels but the quality of the hotels they have.

I’m sorry but hard disagree.
I don’t want to stay in Novotel’s if possible and I definitely don’t want to stay any Ibis property unless all options are exhausted. Perth needs a Pullman and/or Sofitel in the CBD

 

[Cloud9]

I meant more from the perspective that PER has rubbish Accor hotels with a Novotel being the best currently. Would be good to see something like a Pullman or Sofitel open in the city or somewhere central. Especially with a good restaurant for those with the A+ benefits.

Ah, got ya. And totally concur!

 

[Zanzaid]

Property: Pullman Legian Beach
Status: Accor Silver
Room booked: Deluxe King Room Garden View
Room upgraded/type: No (Wasn't hoping not to be anyway!)
Rate: ~$170 a night
Free internet: Yes
Free Breakfast: No
Early check in/late out: Not required
Welcome drink: Yes, Two Vouchers on app

Well despite the earlier warning about the Pullman, i decided to stick with the booking as i needed a stay for Qantas fast track and i couldn't decide on another hotel. Saying that, i think it all went alright! But i can see the other side of it.

The hotel manager emailed a few days out and i replied back that i'd like a quiet room. I also mentioned i had a parcel being sent to me, so if they are able to accept it and hand it over at check in. We didn't arrive until night so no check in issues for me, we were given a nice quiet room on the ground floor just near the ground pool, not sure if my request was considered but happy it worked out either way! Parcel was brought out to me at check in before i could mention it also, awesome!

We couldn't hear the road from the room thankfully. There was some fireworks here and there, but i think we managed to avoid any random after midnight fireworks (Though maybe Saturday night can get crazy?). While we did order a King bed, we walked in to see 2 beds instead. They did promptly fix this up by joining them together with a topper, but a proper king would have been better. The room photos do appear to show this as an option, but hey, bigger bed i guess. Agree that it's not overly comfortable though, but they were happy to provide a 2nd blanket, though it felt weird to not have anything but that.

The rest of the room is fine, i'm still working out the quality difference between each brand but it could certainly be due for some touch ups and tuning. Breakfast buffet has a large range and my partner's A+ was taken easily for breakfast and dinner, happy with this! Service was lovely throughout the hotel

Would stay again! Though i'd definitely try some other locations first.

 

[Cutty]

Property: The Sebel Twin Towns, Coolangatta
Status: Accor Gold (will reach Platinum after this stay is complete)
Room booked: King Room
Room upgraded/type: Request granted for ocean facing room with afternoon sun (upgrade would be to a King Suite but facing the harbour, so declined)
Rate: ~$203 a night (booked through app with promotion)
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Not required
Welcome drink: Yes, paper voucher on check in
Welcome amenity: Yes, box of local chocolates


Nice size single room, plenty of floorspace when compared to many other hotels. Also a small kitchenette with sink and fridge. Great balcony with ocean views and chairs and table. Buildings in front are pure beach front, but no doubt much more expensive per night. Happy and comfortable.

 

[Cutty]

An update to my last post, turned out to be roadworks overnight on the street right below my room, which I was not aware of. 2 nights out of the 3 night stay it will be. Loud works too with road surface removal. There was a sign in the lift the day of, but once people are here and checked in it’s a little late to change. No mention by the front desk at check in or leading up to the stay.

What are the groups thoughts with saying something on to the hotel on check out? What have your experiences been. I’m a Gold All+ member so my loyalty to the hotel group is clear.

 

[DejaBrew]

What are the groups thoughts with saying something on to the hotel on check out? What have your experiences been. I’m a Gold All+ member so my loyalty to the hotel group is clear.

I'd maybe respond to the post-stay survey rather than the hotel at check-out. Chances are the person who processes your check-out will be a low-level staffer who has no real authority to do anything, nor the inclination to escalate on your behalf. Additionally, this is one of those situations that is outside the control of the hotel. If the hotel had internal works going on that were going to cause disruption to the guests, then I'd 100% expect them to communicate this.

You could always request to be moved to a higher floor (if at all possible). In terms of Accor providing compensation, I personally wouldn't expect anything other than (potentially) some bonus points. Personally not confident that being Gold All+ will make much difference.

 

[Human]

An update to my last post, turned out to be roadworks overnight on the street right below my room, which I was not aware of. 2 nights out of the 3 night stay it will be. Loud works too with road surface removal. There was a sign in the lift the day of, but once people are here and checked in it’s a little late to change. No mention by the front desk at check in or leading up to the stay.

What are the groups thoughts with saying something on to the hotel on check out? What have your experiences been. I’m a Gold All+ member so my loyalty to the hotel group is clear.

We’ve been staying at the same property, on level 3 overlooking the same street. Neither my wife nor I were kept awake by the roadworks, but our stay wasn’t exactly seamless either: we had to change rooms because the air conditioning wasn’t working in the room we were originally given. We were impressed by the quality of the buffet breakfast, though.

Not the property’s fault, but being smack on the NSW/QLD border also caused some issues — we needed to go into the settings of our phones and turn off auto-time-zone detection to keep the phones from constantly switching between NSW and QLD time!

As for your giving feedback: definitely put it in the email that they ask you to reply to with feedback. And there’s no harm with a polite mention of it on check out. I’ve done this when I’ve had issues with Accor properties in the past, and have occasionally been pleasantly surprised with how they’ve responded (one Sofitel actually waived all our restaurant charges!)

 

[RooFlyer]

What are the groups thoughts with saying something on to the hotel on check out? What have your experiences been. I’m a Gold All+ member so my loyalty to the hotel group is clear.

I would’ve asked for my room to be moved giving the roadworks as a reason.

i’ve done that a number of times for instance if a nightclub nearby opens up till late hours.