How does Accor treat you as an Elite guest?

[Flyfrequently]

Property: Quay West Suites Melbourne
Status: Accor Plus Platinum
Room booked: 1 Bedroom Deluxe Apartment, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony
Room upgraded/type: As booked
Rate: Stay Plus + $150 co pay
Free internet: Yes
Free Breakfast:  Yes
Early check in/late out: Not needed
Welcome drink: Yes but not redeemed
Welcome gift: Koko black chocolate, macarons, bottle of still water

Stayed for one night on the weekend and wanted somewhere with a proper kitchen and laundry. We were greeted by Malcolm, who I remembered from my last stay here in 2022. He has a very memorable personality, is very enthusiastic about his job and provides great service.

The suite was well sized and had a very well stocked kitchen. We booked a baby bed but it wasn't in the room on arrival. On calling reception they had delivered one within 5 minutes with many apologies. The only downsides of the room were rather uncomfortable living room furniture (we didn't realise immediately but it was a fold out sofa bed) and the open shower had poor drainage resulting in water running out to the hallway anytime we took a shower with full water pressure.

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The welcome gift felt more substantial than I've received at other Accor hotels lately - the macarons tasted fresh, and the Koko Black chocolate was a nice souvenir to take home.

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Breakfast was a strong point. I didn't get many photos but there was a full hot selection, a few types of bread including bagels (!), smashed avocado, lots of fresh fruit, cheeses, yoghurts, etc. There was barista coffee available at no extra charge and they were happy to offer in takeaway cups too. No shortage of staff who promptly cleaned tables and collected unused plates.

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I did get a welcome drink voucher but didn't manage to use it due to fairly restrictive hours on the hotel bar not working with my schedule (5pm onwards only)

Would probably stay again if the price was right.

Haven't stayed there in a few years either, so it is good to read your review and hear that breakfast was ok @sudoer as we have booked a night there in May to see Tommy Emmanuel at Hamer Hall next door.
@Denali will show some views from the Hamer Hall "office"