Life Silver Recognition? Nope accused of made up crime and threatened with arrest..

[nlagalle]

Whilst I know you acknowledge you know the safety brief back to front, like you I’ve seen it hundreds of times (and the various predecessors). However one token point. The cabin crew at a glance don’t know how many times you’ve seen/not seen it.

If we are flashing status around I’ve been LTG for a couple of years now and with close to 100 sectors a year yes it gets boring, but stopping what you are doing for 4 mins and acknowledging the crew you are paying attention shows some respect to the messa they are trying to get across.

 

[Melburnian1]

you could follow USA style behaviour , you should try and attempt to sue for $5m in damages, and settle for a good fianncial setllemetn

But first speak to Melanie Wilson ("Rebel") about her ongoing Victorian Supreme Court/Court of Appeal experience.

 

[MEL_Traveller]

I fly 80-100 sectors a year and have never seen or heard anything remotely like this.
I must admit to not diligently watching the reruns of the safety demo every time, and I would be interested to hear of any legal requirement to do this, and of any legal requirement not to film it.

While the airline is legally required to demonstrate safety equipment and procedures, there is no legal requirement to watch. The airline can however choose to move you if they deem you haven't paid attention and that could later affect safety.

As for filming, there's no legal ban per se (although there might be in some countries like Germany as we have seen, or in some countries with different security regimes than usual). But individual airlines can have terms and conditions restricting filming on board. Breaching those terms and conditions could be reason to deny carriage.

 

[serfty]

But first speak to Melanie Wilson ("Rebel") about her ongoing Victorian Supreme Court/Court of Appeal experience.

I wouldn't sat that; she'll still get some $$ and it's cost the publishers (or their insurers) upwards of ½M$.

 

[pugwombat]

I fly a bit, but am only just going to snare WP for the first time.... and that's with a SC run to Christchurch this week. I don't expect to be treated specially, but I also don't expect to be aggressively and wrongly accused of anything either.

I pay enough attention to the flight attendant during the safety briefing that I seem to be paying attention, but no so much that I could be accused of perving. I try to be a trouble-free passenger, but in the same situation, wrongly and belligerently accused of something I hadn't done, I would have had trouble containing my anger.

Well done for not having a meltdown and ending up deserving to be hauled off the plane. At the very least you are owed an explanation from Qantas, but reading these forums even WPs and WP1s get treated poorly at times, so I wouldn't hold my breath.

 

[SOPOOR]

When ever anyone tells me they will call the police I ask them to. Telling them I'm happy to wait while real law enforcement arrives sorts it out.

Keep calm and rational, some people just can't help themselves. sociopaths are everywhere.

yeah same, I even taunt them sublty and say "oh so which agency is coming? and from which station" or "thats fantastic, ill be calling my lawyer can you please tell me the name of the person coming so that I can give them a heads up"

99.9% the conversation ends there

 

[SOPOOR]

I know it wasn’t your fault that someone was occupying your seat in the first instance, but I’ve witnessed at least on three occasions where cabin crew have come close to/lost their patience while waiting for the final passenger to take their allocated seat.

Perhaps in your case, the cabin crew were already salty about this - and seeing you using your phone during the demo led to the assumption of being filmed after already assuming you were irritated over being told to take your seat in the first place.

To me it just sounds like a bad day for the cabin crew member, and I don’t think that is acceptable, especially when it creates an unnecessary scene.

to me , in a service industry, the staff having a bad day the worst should be

"no, we dont have diet coke"

as opposed to

"im sorry sir, but we dont have any diet coke left"

and NOT threatening to call the police without even being sure of what happened, espeically with a witness who says otherwise

in fact the police should only be threatened to a customer when its an immediate risk to everyone surrounding or others,

you cant unring a bell

 

[FL360]

Just like any big company, there are good eggs and bad eggs, I flew Qantas many times across the years, and generally speaking Qantas allocate the better to worse staff in this descending order, I believe.

best staff, to worst.
1. F, any cabin.
2. International long haul J cabin, like London, USA etc
3. Domestic J cabin, because the high concentration of CL people there.
4. J cabin for other international routes, such as Asia and others
5. Domestic Y.
6. sometimes the really bad ones can be found on Y cabin to Asia, because those are the jaded ones, with a lot of experience, cannot change jobs to anywhere else, slightly higher salary, cannot get a genuine promotion and therefore can be terrible.

 

[MEL_Traveller]

Just like any big company, there are good eggs and bad eggs, I flew Qantas many times across the years, and generally speaking Qantas allocate the better to worse staff in this descending order, I believe.

best staff, to worst.
1. F, any cabin.
2. International long haul J cabin, like London, USA etc
3. Domestic J cabin, because the high concentration of CL people there.
4. J cabin for other international routes, such as Asia and others
5. Domestic Y.
6. sometimes the really bad ones can be found on Y cabin to Asia, because those are the jaded ones, with a lot of experience, cannot change jobs to anywhere else, slightly higher salary, cannot get a genuine promotion and therefore can be terrible.

I'd agree with that list - except in reverse order! I've experienced absolute shockers in international J and F, and some of the nicest crews in domestic Y. But then the interaction with the crew in domestic Y is about 3 seconds, so not a lot of time for anything to go wrong.

 

[P001P001]

As a frequent flyer you should set an example and pay attention during the safety brief. It’s 3 minutes of your life. Work email or filming or whatever. It’s all distracting to other passengers during this very important pre-flight moment. If the arrogance that shows thru in your emails is any indication of your personality I’m hardly surprised that the FA was forced to escalate in this way. Source: I’m a frequent flyer and a psychologist.

 

[FL360]

pay attention during the safety brief

if you are on any other seat I guess it will be less obvious, the OP probably seating in the exit rows ?

 

[SOPOOR]

As a frequent flyer you should set an example and pay attention during the safety brief. It’s 3 minutes of your life. Work email or filming or whatever. It’s all distracting to other passengers during this very important pre-flight moment. If the arrogance that shows thru in your emails is any indication of your personality I’m hardly surprised that the FA was forced to escalate in this way. Source: I’m a frequent flyer and a psychologist.

so not listening or even appearing to listen is arrogant????

do you listen to the captain state his name, and the cabin crew managers name and the altitude we will be flying?

I dont, does that make me arrogant? Im not a frequent flyer

 

[Pushka]

As a frequent flyer you should set an example and pay attention during the safety brief. It’s 3 minutes of your life. Work email or filming or whatever. It’s all distracting to other passengers during this very important pre-flight moment. If the arrogance that shows thru in your emails is any indication of your personality I’m hardly surprised that the FA was forced to escalate in this way. Source: I’m a frequent flyer and a psychologist.

Your first and last lines seem at odds with each other.

 

[GoldCanyon340]

Your first and last lines seem at odds with each other.

Not if you're Basil Fawlty.

 

[rikkitikkitavi]

As a frequent flyer you should set an example and pay attention during the safety brief. It’s 3 minutes of your life. Work email or filming or whatever. It’s all distracting to other passengers during this very important pre-flight moment. If the arrogance that shows thru in your emails is any indication of your personality I’m hardly surprised that the FA was forced to escalate in this way. Source: I’m a frequent flyer and a psychologist.

Are you one of those highly skilled remote profiling psychologists who do mental reinactments of scenes they were not present at and then invent invents mysterious emails to provide unsolicited diagnoses? I'm sure it's all endorsed by the Pyschology Board of Australia ( which I'm sure you're registered with).

Or perhaps you have some sort of inferiorty complex, do people ingore your advice constantly, or maybe you used to work as an unsuccesful busker?

I would love to hear, as a registered clinical psychologist, how a person quietly writing an email on a small phone would distract a grown adult from either watching the safety video on their personal screen or viewing the crew member doing their thing? And then how a person writing an email in their phone would then warrant police crew calling for police assistance. It would be fascinating to get some more deep insights from a mental health professional such as yourself.

 

[SOPOOR]

Are you one of those highly skilled remote profiling psychologists who do mental reinactments of scenes they were not present at and then invent invents mysterious emails to provide unsolicited diagnoses? I'm sure it's all endorsed by the Pyschology Board of Australia ( which I'm sure you're registered with).

Or perhaps you have some sort of inferiorty complex, do people ingore your advice constantly, or maybe you used to work as an unsuccesful busker?

I would love to hear, as a registered clinical psychologist, how a person quietly writing an email on a small phone would distract a grown adult from either watching the safety video on their personal screen or viewing the crew member doing their thing? And then how a person writing an email in their phone would then warrant police crew calling for police assistance. It would be fascinating to get some more deep insights from a mental health professional such as yourself.

I can imagine

"you Are hereby charged with the offence of not listening to the safety demonstration. You showed blatant disregard and lack. Of interest in the demonstration. What say you?"

 

[Retired roamer]

I am just reading between the lines here...are you sure you were not ticked off about the seat issue and decided to retaliate. You certainly have gone to a lot of effort to reinforce your side of the issue. In your eyes he might 'only be a flight attendant' so certainly the underdog without the connections you obviously have, or any recourse. I presume you expect him to save your backside in an emergency or provide CPR if you become so stressed by your job that you have a heart attack inflight. It is a proven fact that those who observe the safety demonstration stand a better chance of survival in an emergency - regardless of how many times you have flown - and maybe watched the safety demonstration. You may even have some idea on how to help others, if you so desired.

 

[Retired roamer]

While the airline is legally required to demonstrate safety equipment and procedures, there is no legal requirement to watch. The airline can however choose to move you if they deem you haven't paid attention and that could later affect safety.

As for filming, there's no legal ban per se (although there might be in some countries like Germany as we have seen, or in some countries with different security regimes than usual). But individual airlines can have terms and conditions restricting filming on board. Breaching those terms and conditions could be reason to deny carriage.

I dont think I would like someone filming me doing my job!!

 

[leaving on a jet plane]

My wife and I were returning home from a wedding in the UK in January. We flew Business class on Emirates for the MAN to DXB leg then transferred to a QF flight back to MEL as the layover was shorter.

Its on that QF flight that I was treated appallingly by a clearly out of control FA who couldn't cope and should not be let lose on the public.

I am a QFF Gold member and I travel a lot in J. (I am fortunate to have many FF Points so my Gold level doesn't do that justice). I also run a customer service business with over 100 staff.


What happened? Well prior to take off the poor woman in the seat across from me took ill. She was fitting and eventual passed out and vomited everywhere. This senior FA (and his boss) and a more junior FA attended the woman. As I was right there I heard the most senior FA (the manager) say to the other senior FA aside thinking no one would hear "Get her off...our take off will be delayed..." then changed demeanor to talk to the woman's husband. The poor woman was stabilized and eventual evacuated by paramedics and were were delayed while the bags were off loaded.

During that time when the dust had settled I approached the senior FA and asked if we could be moved. The crew had made a crude attempt to mop up the vomit but were more concerned with huddling and talking and to be frank the stench was making me gag as it was inches from me. I asked this senior FA if we could move seats.

At this time he barked at me so the whole cabin could hear. First he was rude and said I was being selfish so loudly that the whole cabin could hear. Then he said (without checking) that there were no empty seats anywhere on the plane and tried to humiliate me in front of all the passengers for simply asking the question.

He then turned on his heels and stormed past me so I reached out and said "Hey...wait a minute" and touched his sleeve. With that he threatened me with arrest and eviction from the flight and carried on his tirade with venom. I sat down and was unfairly humiliated by this mans theatrics (think Cam from "Modern Family" in a hissy fit).

So I sat down and almost passed out from the vomit smell (as did my wife) and no attempt was made to further clean it.

After take off I asked the junior FA (who was quietly apologetic) to tell the manager I wanted to talk to him to lodge a formal complaint. She returned 1/2 hr after take off and he had obviously been briefed by his FA. The manager was at first very disinterested but as he got the message that I was going to make a formal complaint he backed down and I told him the story. By then he was apologizing and advising me on the process and even gave me his card in case my complaint wasn't followed up promptly.

He also reassigned the manic FA to a cabin downstairs (A380) and apologized again.

I didn't lodge my complaint when I landed. I couldn't be bothered and I think they make a note of you if you do and you get a black mark for calling them out....BUT I am glad I fought back on the flight and threatened this manic FA with a complaint as his attitude was disgusting and he thought he was God and as a passenger I was just an annoyance to his day. in 40 years of flying

I have never been treated like that

I will vote with my loyalty in future.

 

[Pushka]

My wife and I were returning home from a wedding in the UK in January. We flew Business class on Emirates for the MAN to DXB leg then transferred to a QF flight back to MEL as the layover was shorter. Its on that QF flight that I was treated appallingly by a clearly out of control FA who couldn't cope and should not be let lose on the public. I am a QFF Gold member and I travel a lot in J. (I am fortunate to have many FF Points so my Gold level doesn't do that justice). I also run a customer service business with over 100 staff.
What happened? Well prior to take off the poor woman in the seat across from me took ill. She was fitting and eventual passed out and vomited everywhere. This senior FA (and his boss) and a more junior FA attended the woman. As I was right there I heard the most senior FA (the manager) say to the other senior FA aside thinking no one would hear "Get her off...our take off will be delayed..." then changed demeanor to talk to the woman's husband. The poor woman was stabilized and eventual evacuated by paramedics and were were delayed while the bags were off loaded. During that time when the dust had settled I approached the senior FA and asked if we could be moved. The crew had made a crude attempt to mop up the vomit but were more concerned with huddling and talking and to be frank the stench was making me gag as it was inches from me. I asked this senior FA if we could move seats. At this time he barked at me so the whole cabin could hear. First he was rude and said I was being selfish so loudly that the whole cabin could hear. Then he said (without checking) that there were no empty seats anywhere on the plane and tried to humiliate me in front of all the passengers for simply asking the question. He then turned on his heels and stormed past me so I reached out and said "Hey...wait a minute" and touched his sleeve. With that he threatened me with arrest and eviction from the flight and carried on his tirade with venom. I sat down and was unfairly humiliated by this mans theatrics (think Cam from "Modern Family" in a hissy fit).
So I sat down and almost passed out from the vomit smell (as did my wife) and no attempt was made to further clean it.
After take off I asked the junior FA (who was quietly apologetic) to tell the manager I wanted to talk to him to lodge a formal complaint. She returned 1/2 hr after take off and he had obviously been briefed by his FA. The manager was at first very disinterested but as he got the message that I was going to make a formal complaint he backed down and I told him the story. By then he was apologizing and advising me on the process and even gave me his card in case my complaint wasn't followed up promptly.
He also reassigned the manic FA to a cabin downstairs (A380) and apologized again.
I didn't lodge my complaint when I landed. I couldn't be bothered and I think they make a note of you if you do and you get a black mark for calling them out....BUT I am glad I fought back on the flight and threatened this manic FA with a complaint as his attitude was disgusting and he thought he was God and as a passenger I was just an annoyance to his day. in 40 years of flying I have never been treated like that
I will vote with my loyalty in future.

That sounds awful. I’d be gagging too - can cope with anything my family presented but not strangers so much. As for my partner, well, he’d be struggling more than me. I can imagine the “get her off” comment because that’s what needed to happen, for everyone’s sake including hers. Once she had been evac’ed then nothing you asked for was being selfish. The smell would have been nasty. They were on the ground and I think they should have got a cleaning crew in.