Life Silver Recognition? Nope accused of made up crime and threatened with arrest..

[bad]

Call the police? How? I've got the radio, not the cabin crew.

Mobile phone can still work at times?

 

[SOPOOR]

My wife and I were returning home from a wedding in the UK in January. We flew Business class on Emirates for the MAN to DXB leg then transferred to a QF flight back to MEL as the layover was shorter. Its on that QF flight that I was treated appallingly by a clearly out of control FA who couldn't cope and should not be let lose on the public. I am a QFF Gold member and I travel a lot in J. (I am fortunate to have many FF Points so my Gold level doesn't do that justice). I also run a customer service business with over 100 staff.
What happened? Well prior to take off the poor woman in the seat across from me took ill. She was fitting and eventual passed out and vomited everywhere. This senior FA (and his boss) and a more junior FA attended the woman. As I was right there I heard the most senior FA (the manager) say to the other senior FA aside thinking no one would hear "Get her off...our take off will be delayed..." then changed demeanor to talk to the woman's husband. The poor woman was stabilized and eventual evacuated by paramedics and were were delayed while the bags were off loaded. During that time when the dust had settled I approached the senior FA and asked if we could be moved. The crew had made a crude attempt to mop up the vomit but were more concerned with huddling and talking and to be frank the stench was making me gag as it was inches from me. I asked this senior FA if we could move seats. At this time he barked at me so the whole cabin could hear. First he was rude and said I was being selfish so loudly that the whole cabin could hear. Then he said (without checking) that there were no empty seats anywhere on the plane and tried to humiliate me in front of all the passengers for simply asking the question. He then turned on his heels and stormed past me so I reached out and said "Hey...wait a minute" and touched his sleeve. With that he threatened me with arrest and eviction from the flight and carried on his tirade with venom. I sat down and was unfairly humiliated by this mans theatrics (think Cam from "Modern Family" in a hissy fit).
So I sat down and almost passed out from the vomit smell (as did my wife) and no attempt was made to further clean it.
After take off I asked the junior FA (who was quietly apologetic) to tell the manager I wanted to talk to him to lodge a formal complaint. She returned 1/2 hr after take off and he had obviously been briefed by his FA. The manager was at first very disinterested but as he got the message that I was going to make a formal complaint he backed down and I told him the story. By then he was apologizing and advising me on the process and even gave me his card in case my complaint wasn't followed up promptly.
He also reassigned the manic FA to a cabin downstairs (A380) and apologized again.
I didn't lodge my complaint when I landed. I couldn't be bothered and I think they make a note of you if you do and you get a black mark for calling them out....BUT I am glad I fought back on the flight and threatened this manic FA with a complaint as his attitude was disgusting and he thought he was God and as a passenger I was just an annoyance to his day. in 40 years of flying I have never been treated like that
I will vote with my loyalty in future.

Sounds awful. But do you think fas conisder your status before they think about opening their mouths??

To be honest even if it took me extra work I'd make sure his superiors knoe about his behaviour

 

[rikkitikkitavi]

if you are on any other seat I guess it will be less obvious, the OP probably seating in the exit rows ?

Nope I wasn't in cooee of an exit row, when I sit in the exit row I play the game and pay attention because that's the rules of exit rows, they need to confirm you're not a muppet (though I often see frail and weak looking people seated there). On quite a few occasions where there are insufficient people in the exit rows I've been asked to move there.

 

[SpudOz]

My wife and I were returning home from a wedding in the UK in January. We flew Business class on Emirates for the MAN to DXB leg then transferred to a QF flight back to MEL as the layover was shorter.

**the middle bit***


I have never been treated like that

I will vote with my loyalty in future.

First off, I thought you might have been in trouble with the sleeve touching but apart from that, the smell of spew can be so overpowering that you can start gagging yourself. Very poor outcome for you....

 

[Flying mermaid]

My wife and I were returning home from a wedding in the UK in January. We flew Business class on Emirates for the MAN to DXB leg then transferred to a QF flight back to MEL as the layover was shorter.

Its on that QF flight that I was treated appallingly by a clearly out of control FA who couldn't cope and should not be let lose on the public.

I am a QFF Gold member and I travel a lot in J. (I am fortunate to have many FF Points so my Gold level doesn't do that justice). I also run a customer service business with over 100 staff.


What happened? Well prior to take off the poor woman in the seat across from me took ill. She was fitting and eventual passed out and vomited everywhere. This senior FA (and his boss) and a more junior FA attended the woman. As I was right there I heard the most senior FA (the manager) say to the other senior FA aside thinking no one would hear "Get her off...our take off will be delayed..." then changed demeanor to talk to the woman's husband. The poor woman was stabilized and eventual evacuated by paramedics and were were delayed while the bags were off loaded.

During that time when the dust had settled I approached the senior FA and asked if we could be moved. The crew had made a crude attempt to mop up the vomit but were more concerned with huddling and talking and to be frank the stench was making me gag as it was inches from me. I asked this senior FA if we could move seats.

At this time he barked at me so the whole cabin could hear. First he was rude and said I was being selfish so loudly that the whole cabin could hear. Then he said (without checking) that there were no empty seats anywhere on the plane and tried to humiliate me in front of all the passengers for simply asking the question.

He then turned on his heels and stormed past me so I reached out and said "Hey...wait a minute" and touched his sleeve. With that he threatened me with arrest and eviction from the flight and carried on his tirade with venom. I sat down and was unfairly humiliated by this mans theatrics (think Cam from "Modern Family" in a hissy fit).

So I sat down and almost passed out from the vomit smell (as did my wife) and no attempt was made to further clean it.

After take off I asked the junior FA (who was quietly apologetic) to tell the manager I wanted to talk to him to lodge a formal complaint. She returned 1/2 hr after take off and he had obviously been briefed by his FA. The manager was at first very disinterested but as he got the message that I was going to make a formal complaint he backed down and I told him the story. By then he was apologizing and advising me on the process and even gave me his card in case my complaint wasn't followed up promptly.

He also reassigned the manic FA to a cabin downstairs (A380) and apologized again.

I didn't lodge my complaint when I landed. I couldn't be bothered and I think they make a note of you if you do and you get a black mark for calling them out....BUT I am glad I fought back on the flight and threatened this manic FA with a complaint as his attitude was disgusting and he thought he was God and as a passenger I was just an annoyance to his day. in 40 years of flying

I have never been treated like that

I will vote with my loyalty in future.

I would have not coped at all well with the smell - have a bit of a weak stomach. I have to admit I generally handed over to Mr FM when our kids were throwing up.....

I can understand why you couldn't be bothered, but I think you should have lodged a formal complaint. It sounds like the FA needed counselling and may or may not have got that. By lodging a formal complaint you are helping to improve for everyone. I don't believe you get black marks and do you care anyway!
.

 

[rikkitikkitavi]

I am just reading between the lines here...are you sure you were not ticked off about the seat issue and decided to retaliate. You certainly have gone to a lot of effort to reinforce your side of the issue. In your eyes he might 'only be a flight attendant' so certainly the underdog without the connections you obviously have, or any recourse. I presume you expect him to save your backside in an emergency or provide CPR if you become so stressed by your job that you have a heart attack inflight. It is a proven fact that those who observe the safety demonstration stand a better chance of survival in an emergency - regardless of how many times you have flown - and maybe watched the safety demonstration. You may even have some idea on how to help others, if you so desired.

Nope, I literally sat down and kept to myself, I wasn't brandishing my phone to give the impression of recording things, or threatening to record it for the 7:30 report... If sitting in a seat minding my own business is retaliating I'm vindictive af haha.

No, it's not because "just a flight attendant", if a surgeon threatened to call the police because I asked for a second opinion I would be very annoyed and contact the AMA and the RACS to complain.

Luckily I get frequent full medicals for my job so that's not a concern, also
CPR can't really help you if you have heart attack sadly, you need a defribulator. Although regardless of tiffs that's his actual main job, if there are snakes on the plane he needs to look into that, he is a highly paid employee. If it wasn't for the safety aspect legally requiring cabin crew you probably wouldn't see them in economy these days. Incidentally I have to do a senior first aid course for my work, if I had some bizzare disagreement with a colleague I would still try save their life, because I'm not a monster...

Mmm I'd like to see that research paper, how do you ask the dead people if they paid attention during the demonstration after the emergency, have POO1POO1 conduct a seance? If I panic and forget how to undo my seat belt, inflate my vest in the aircraft, take my heavy collection of loose nails from the overhead compartment onto the raft, and eat my whistle (and survive) I'll let you know

Today I was in a helicopter, I don't fly in them so often so I did pay careful attention to the briefing. One person asked me why I ducked as I approached the chopper, I feel they didn't pay attention so I explained rotors...

 

[rikkitikkitavi]

My wife and I were returning home from a wedding in the UK in January. We flew Business class on Emirates for the MAN to DXB leg then transferred to a QF flight back to MEL as the layover was shorter.

Its on that QF flight that I was treated appallingly by a clearly out of control FA who couldn't cope and should not be let lose on the public.

I am a QFF Gold member and I travel a lot in J. (I am fortunate to have many FF Points so my Gold level doesn't do that justice). I also run a customer service business with over 100 staff.


What happened? Well prior to take off the poor woman in the seat across from me took ill. She was fitting and eventual passed out and vomited everywhere. This senior FA (and his boss) and a more junior FA attended the woman. As I was right there I heard the most senior FA (the manager) say to the other senior FA aside thinking no one would hear "Get her off...our take off will be delayed..." then changed demeanor to talk to the woman's husband. The poor woman was stabilized and eventual evacuated by paramedics and were were delayed while the bags were off loaded.

During that time when the dust had settled I approached the senior FA and asked if we could be moved. The crew had made a crude attempt to mop up the vomit but were more concerned with huddling and talking and to be frank the stench was making me gag as it was inches from me. I asked this senior FA if we could move seats.

At this time he barked at me so the whole cabin could hear. First he was rude and said I was being selfish so loudly that the whole cabin could hear. Then he said (without checking) that there were no empty seats anywhere on the plane and tried to humiliate me in front of all the passengers for simply asking the question.

He then turned on his heels and stormed past me so I reached out and said "Hey...wait a minute" and touched his sleeve. With that he threatened me with arrest and eviction from the flight and carried on his tirade with venom. I sat down and was unfairly humiliated by this mans theatrics (think Cam from "Modern Family" in a hissy fit).

So I sat down and almost passed out from the vomit smell (as did my wife) and no attempt was made to further clean it.

After take off I asked the junior FA (who was quietly apologetic) to tell the manager I wanted to talk to him to lodge a formal complaint. She returned 1/2 hr after take off and he had obviously been briefed by his FA. The manager was at first very disinterested but as he got the message that I was going to make a formal complaint he backed down and I told him the story. By then he was apologizing and advising me on the process and even gave me his card in case my complaint wasn't followed up promptly.

He also reassigned the manic FA to a cabin downstairs (A380) and apologized again.

I didn't lodge my complaint when I landed. I couldn't be bothered and I think they make a note of you if you do and you get a black mark for calling them out....BUT I am glad I fought back on the flight and threatened this manic FA with a complaint as his attitude was disgusting and he thought he was God and as a passenger I was just an annoyance to his day. in 40 years of flying

I have never been treated like that

I will vote with my loyalty in future.

With cases like that demand to talk to the Captain if the CSM isn't being helpful or trying to cover for outrageous behaviour, you probably won't get the captain but they sometimes send out pilots to adjudicate on more serious issues. Bad idea to initiate even any slight touching though, gives them a pretence for tying you to the mizzen mast.

 

[rikkitikkitavi]

Mobile phone can still work at times?

But that would break the keep phones in flight mode rule!!!

 

[JohnK]

6. sometimes the really bad ones can be found on Y cabin to Asia, because those are the jaded ones, with a lot of experience, cannot change jobs to anywhere else, slightly higher salary, cannot get a genuine promotion and therefore can be terrible.

They also have some of the newer staff on these routes.

As with any airline there are good and bad crews. The Emirates crew on the SIN-BNE sector a few days ago looked tired and totally disinterested. It's not a long flight but "lunch" service took a while to do and the crew appeared to want to spend time chatting as a group down the back.

 

[drron]

Sorry but CPR can be effective when a defibrillator is not present.even on a plane.

 

[rikkitikkitavi]

Sorry but CPR can be effective when a defibrillator is not present.even on a plane.

If it keeps your brain alive long enough for the plane to land somewhere it's useful, but pumping the heart doesn't correct the rythym. And if we're being pernicketty a heart attack won't be helped by CPR (in fact you might trigger more distress!), it's the person who has suffered cardiac arrest, no pulse not breathing etc who would benefit.

 

[drron]

You said heart attack I didn't.It is also not uncommon for a heart attack to cause an arrhythmia and therefore a cardiac arrest.I have been involved in many situations were effective CPR has saved people before a defibrillator arrives.

 

[Pushka]

You said heart attack I didn't.It is also not uncommon for a heart attack to cause an arrhythmia and therefore a cardiac arrest.I have been involved in many situations were effective CPR has saved people before a defibrillator arrives.

And strangely enough defibrillators weren’t always around.

It wasn’t until Packer had his whatever he had with his heart that any thought was given to making them more freely available.

 

[drron]

And CPR may be effective when defibrillation has failed.
Medscape: Medscape Access

 

[straitman]

If it keeps your brain alive long enough for the plane to land somewhere it's useful, but pumping the heart doesn't correct the rythym. And if we're being pernicketty a heart attack won't be helped by CPR (in fact you might trigger more distress!), it's the person who has suffered cardiac arrest, no pulse not breathing etc who would benefit.

... and you are going to argue with a Dr over the value of CPR?

 

[Moody]

Let's put this to bed.

The FA and you got off on the wrong foot. Then during the briefing you were, let's say, writing an email in a very peculiar way. The FA came to the conclusion that you were filming him for nefarious reasons and blew a gasket. Making up rules on the spot and the Napoleonic "I'll call the cops", is quite pathetic - so you were right to give the feedback you have.

Game over. Move on.

 

[FlamingHedgehog]

Don't expect too much from anything that is 51% Govenmentium and run by an idiot..

 

[RooFlyer]

Don't expect too much from anything that is 51% Govenmentium and run by an idiot..

Welcome to the world of posting FlamingHedgehog .. don't leave it so long for next time and hopefully it will be a little more constructive. Which entity is 51% owned, in this context?

 

[GoldCanyon340]

Don't expect too much from anything that is 51% Govenmentium and run by an idiot..

Perhaps an explanation?

 

[rikkitikkitavi]

You said heart attack I didn't.It is also not uncommon for a heart attack to cause an arrhythmia and therefore a cardiac arrest.I have been involved in many situations were effective CPR has saved people before a defibrillator arrives.

I wasn't correcting you, roamer started the whole things with heart attack, I followed on, but I thought since we were well and truly verging off topic we may as well be precise.

I don't doubt that at all if people have lost consciousness, stoped breathing, have no heartbeat it would be very useful, but that would have been in an urban context where medical treatment is imminent? I don't have the education to have a highly technical debate, but would you perform CPR on someone having a heart attack who was conscious, breathing, with a beating heart I wouldn't...