Lounge Access Help Desk

[admin]

Background to this thread
We have noticed an increase in the posting of questions regarding what Airport Lounges are available at specific airports when travelling on specific airlines. While one can be assured of access at the airline lounge when travelling on that airline (provided you have Lounge membership), thing start to get complex when travelling on a codeshare or partner airline.

Posting Guidelines
Please post your questions about Lounge access in this thread. Be sure to include the airline you are travelling on, the airport (and terminal, if known), and any Airline Status or Airport Lounge membership programs you have.

When answering questions, please include the original question. This will assist in readability and management of the thread.

(Special thanks to Princess Fiona for suggesting this new thread.)

 

[serfty]

Thanks heaps! I'm an AFF platinum member and I just saw somewhere about a reduced rate of $150 for lounge accesses so I am looking to do that!

For more on that, see here: Save $200 of Qantas Club Membership Fee (or save $70 for annual renewal)

 

[AustraliaPoochie]

For Mattg, WLG (could) be Koru.

 

[Mattg]

For Mattg, WLG (could) be Koru.

I'm aware that there is a NZ lounge in WLG, but unsure whether you have access when flying SQ. If the Virgin website is accurate, you don't. Hoping to hear from somebody that's taken this flight.

 

[AustraliaPoochie]

As SQ is only newly into WLG you can only ask.
CBR will be no lounge though.

 

[TomVexille]

As SQ is only newly into WLG you can only ask.
CBR will be no lounge though.

SQ use the VA lounge at CBR

 

[BacchusMarsh]

CBR will be no lounge though.

From Australian Business Traveller (I can't post a link yet):

So who does get in?

• Singapore Airlines business class passengers and KrisFlyer Gold, PPS Club and PPS Solitaire frequent flyers
• Virgin Australia Velocity Gold and Platinum members

 

[AustraliaPoochie]

https://www.virginaustralia.com/au/en/experience/at-the-airport/international-lounge-access/
Koru in WLG.
Trouble with CBR is you have to clear Aust incoming immi to use the VA dom lounge, and then clear outgoing immi to get back to your flight.
There seems to be the generic international lounge, not linked to any alliance though.
NZ and Au passport holders can use Smartgate for entry and exit into and out of Aust, CBR in particular/this instance, but it might take some time to go and do that.
For a transit time of only 1.5 hours, (anyone game to try?), I would just laze around in the int section, and not clear to enter Au if you are only only on transit.
One day, I will try that flight Matt will be on.
Before I get another warning though, thats all I have to say on this.

 

[MEL_Traveller]

https://www.virginaustralia.com/au/en/experience/at-the-airport/international-lounge-access/
Koru in WLG.
Trouble with CBR is you have to clear Aust incoming immi to use the VA dom lounge, and then clear outgoing immi to get back to your flight.
There seems to be the generic international lounge, not linked to any alliance though.
NZ and Au passport holders can use Smartgate for entry and exit into and out of Aust, CBR in particular/this instance, but it might take some time to go and do that.
For a transit time of only 1.5 hours, (anyone game to try?), I would just laze around in the int section, and not clear to enter Au if you are only only on transit.
One day, I will try that flight Matt will be on.
Before I get another warning though, thats all I have to say on this.

I don't know whether you'd be allowed to 'enter' Australia during the transit unless your ticket has a stopover included. Customs and immigration charges would need to be added to cover passenger processing. Would make an expensive lounge visit.

 

[Quickstatus]

If your passport allows and/or you have visa to enter Australia, Immigration will let you into OZ irrespective of what your airticket says. The "stopover" for the airline allows you to overnight or catch a different flight. Do Immigation and customs keep a ledger on passenger movements and send the bill to the airline?. The passenger does not pay directly.

The catch is getting back in- unless you have an onward boarding pass you can't get in. For a WLG-SIN via CBR do you get 2 boarding passes?. I suppose the WLG-SIN will be enough?

 

[MEL_Traveller]

If your passport allows and/or you have visa to enter Australia, Immigration will let you into OZ irrespective of what your airticket says. The "stopover" for the airline allows you to overnight or catch a different flight. Do Immigation and customs keep a ledger on passenger movements and send the bill to the airline?. The passenger does not pay directly.

The catch is getting back in- unless you have an onward boarding pass you can't get in. For a WLG-SIN via CBR do you get 2 boarding passes?. I suppose the WLG-SIN will be enough?

A through flight SIN-CBR-WLG would be issued as a single boarding pass. If you include a stopover in the ticket, the appropriate taxes would have been collected.

I don't know if it's a situation similar to Thailand, without a stopover on your ticket immigration can (not always, but often) collect the additional 700 baht for you deciding to enter the country. If you have a whole bunch of pax entering Australia for one hour just use the lounge I don't know if immigration would start to keep tabs on that and charge the airline?

I know in ADL for the old CX triangle HKG-ADL-MEL you weren't supposed (allowed?) to leave the transit area to go use the lounge. Maybe some did?

 

[ab9898]

Hi everyone

I am flying QF9 to London on Friday. I have Q-Club membership. There is a two hour stopover in Dubai.

Will I be allowed to visit a lounge during that 2 hours? If so, is it a QANTAS lounge?

Also, on return from London, is there a QANTAS lounge at LHR?

Many thanks

 

[TomVexille]

Hi everyone

I am flying QF9 to London on Friday. I have Q-Club membership. There is a two hour stopover in Dubai.

Will I be allowed to visit a lounge during that 2 hours? If so, is it a QANTAS lounge?

Also, on return from London, is there a QANTAS lounge at LHR?

Many thanks

As you are on a QF flight # you can use the EK J lounge at DXB. At LHR there is no QF lounge (yet) but if you are on a QF flight # you can use the AA lounge.

 

[ab9898]

As you are on a QF flight # you can use the EK J lounge at DXB. At LHR there is no QF lounge (yet) but if you are on a QF flight # you can use the AA lounge.

Thanks, that's great news re the EK J lounge at DXB - going to look it up now!

 

[ab9898]

Thanks, that's great news re the EK J lounge at DXB - going to look it up now!

Sorry all - I've read conflicting accounts - if I am a QC member but we are not travelling in J can I take a guest into the EK J lounge?

 

[TomVexille]

Sorry all - I've read conflicting accounts - if I am a QC member but we are not travelling in J can I take a guest into the EK J lounge?

QF says yes, as long as they are on the same flight. See here

[TABLE="class: basic, width: 500"][TR="class: alt last"][TD="align: left"]Qantas Club Member[/TD][TD]Next onward flight that day must be on a Qantas^ flight number.
One guest allowed and must be travelling with the member on the same flight.[/TD][/TR][/TABLE]

 

[OzEire]

Hi Lounge Access gurus, on my return from SIN in a couple of days our group is 4 pax - two heading to Australia from Europe, and myself with +1 meeting them in SIN for the last leg of their journey. The pax are:

1. QF WP flying QF J (also Amex Black+Plat and Priority Pass)
2. QF NB flying QF J
3. QF NB flying QF Y
4. Not a QFF member, flying QF Y

All on the same flight QF36 (QF metal), all booked and ticketed on QF.

What are our lounge guesting options? We would like to access the best quality lounge that will allow us to all stay together… with the possible option of pax 1 (me) happily splitting off, but the others would stay together regardless of the lounge (or skip the lounge all together - shock!).

Thanks in advance, OzEire

ps. I have entered our travels into the Lounge Guesting thread.

 

[TomVexille]

Hi Lounge Access gurus, on my return from SIN in a couple of days our group is 4 pax - two heading to Australia from Europe, and myself with +1 meeting them in SIN for the last leg of their journey. The pax are:

1. QF WP flying QF J (also Amex Black+Plat and Priority Pass)
2. QF NB flying QF J
3. QF NB flying QF Y
4. Not a QFF member, flying QF Y

All on the same flight QF36 (QF metal), all booked and ticketed on QF.

What are our lounge guesting options? We would like to access the best quality lounge that will allow us to all stay together… with the possible option of pax 1 (me) happily splitting off, but the others would stay together regardless of the lounge (or skip the lounge all together - shock!).

Thanks in advance, OzEire

ps. I have entered our travels into the Lounge Guesting thread.

According to the QF website, both pax in J can guest 1 person in to the SIN QF lounge as long as they are on the same flight, which you are.

 

[OzEire]

Thanks TomVexille.

I find that in general the rules are clear enough for guesting... the difficulty is how some lounges are marketed with different labels making it unclear if they activate rules for QC, J lounge or Flounge.

Thanks for clarifying.

 

[Guvner]

Hi, quick question.

2 of my 3 sons (17 and 15) are QF Gold/OW Sapphire. I am sending them off to the US (LAX>AUS) on QF93/4303 tomorrow in economy. Am I correct in thinking that because they are U18 and won't be travelling with an adult, they cannot access the QF Biz lounge in MEL nor the AA lounge in LAX (6 hour layover)? This would also be the case if they were flying J/F?

 

[MEL_Traveller]

Hi, quick question.

2 of my 3 sons (17 and 15) are QF Gold/OW Sapphire. I am sending them off to the US (LAX>AUS) on QF93/4303 tomorrow in economy. Am I correct in thinking that because they are U18 and won't be travelling with an adult, they cannot access the QF Biz lounge in MEL nor the AA lounge in LAX (6 hour layover)? This would also be the case if they were flying J/F?

Almost certainly in the USA they will be refused entry as not being over 21 and accompanied by an adult.

Not sure about the MEL lounges, but perhaps the same because they aren't accompanied and alcohol is available for self-serve.

The restriction is based on age, class of service is not a factor. .