Macquarie Visa Plat - Fee Free 1st yr + 25k Qantas Pts for $5000 spend

[PLANT]

Got my first statement:
1. Is it ment to be 1:5 QFF points for utilities, petrol and supermarket?
2. What if BPay utilities is not credited what are people doing?

Regards

 

[legroom]

Got my first statement:
1. Is it ment to be 1:5 QFF points for utilities, petrol and supermarket?
2. What if BPay utilities is not credited what are people doing?

Regards

Welcome to the club of the disappointed.

Nothing Macquarie promises will ever come true.

If you set up an Excel spreadsheet to calculate your spending and the expected QFF points (5:1 for utilities, 2:1 for Qantas, 1:1 for the rest...), you will find that the awarded points will be always less than what the spreadsheet tells you.

The QC passes are all labelled DOMESTIC only, not valid for INT BUSINESS lounges despite the public offer & the signed letter accompanying the passes.

A shambles, really.

Yes, I know what you "ment"

PS: PM me if you want some name / phone number to vent your grievances

 

[PLANT]

Can someone post the equation for the excel spreadsheet

 

[legroom]

Can someone post the equation for the excel spreadsheet

If you are Excel-challenged, then a $5 hand-held calculator would do a good job for you.

 

[blu]

There seems to be two offers at the moment? ...

Yes that was my confusion too.
I used the first link and was cocerned that I may end up with the second offer's T&C's, which I did not want.
It hasn't been the case so far (but still waiting on QP passes).
My new card has Founding Member on it, maybe that was the name of the first offer. There's no need to be a pre existing Mac customer (I cancelled my JQ card 4 months ago).

 

[PLANT]

Worked out Excel....got through to Aussie and he will look into it. Also mentioned International Passes.....but the last post on pg 20 says Qantas passes...is it in the fine print that they are International?
1300 points not credited.

 

[blu]

Do utilities include payments to local Council & if so I guess no problem in making prepayments? They supply & charge for our water supply as well.
Sounds like BPay is a problem - I'll keep using Pay by Phone.

 

[big_head]

in the T + C's doesn't it say that payments by BPAY aren't eligible for the 1:5 offer??

 

[kogayka]

Do utilities include payments to local Council & if so I guess no problem in making prepayments? They supply & charge for our water supply as well.
Sounds like BPay is a problem - I'll keep using Pay by Phone.

my Q exactly. I didnt get X5 points for the council rate payment...

 

[fersea]

All of these problems started because they didn't have a list at the start which stated that these things attracted bonus points, these didn't.

From my experience (although I am yet to receive the passes), I have got all the bonus points for supermarket, petrol stations, gas, electricity and water, plus 2 points for Qantas spend. ($25 for seat selection, $455 taxes for an award flight).

I didn't get bonus points for ACT Govt rates or Telstra.

All in all I think the card has been worth the price I paid, but I doubt I will keep it long term.

 

[NTflyer]

Just applied for this card with the 6 month offer. It will be interesting to see how it goes after reading through the thread.

 

[blu]

Any views on the Car Rental collision excess cover ($5k)?
Does it need to be activated (by specific level of spending) & does it include local/domestic rentals?
I think I need to reread section (6) again.
We use Amex usually for rental but it provides a lower value of cover.

 

[Binxx]

Shambles in an understatement.

Terrible process in place. The Helpdesk agents in Manila don't know what is happening most of the time. Every time after going through the script of full name, mother’s maiden name, DOB, additional card holders, address etc. they ask 'Would you mind if I put you on hold for 2 minutes", this happens a few times then they say they will call back!

In hindsight, not worth the hassles.

Received my first statement of around 4k spend. Forget the bonus offer of 5:1 points, my statement shows less than a thousand QFF points. And to make matters worse, do not know what spend they have been earned on.

Why don't you put the name / phone number here so most others who have been experiencing these problems can use it.

Welcome to the club of the disappointed.

Nothing Macquarie promises will ever come true.

If you set up an Excel spreadsheet to calculate your spending and the expected QFF points (5:1 for utilities, 2:1 for Qantas, 1:1 for the rest...), you will find that the awarded points will be always less than what the spreadsheet tells you.

The QC passes are all labelled DOMESTIC only, not valid for INT BUSINESS lounges despite the public offer & the signed letter accompanying the passes.

A shambles, really.

Yes, I know what you "ment"

PS: PM me if you want some name / phone number to vent your grievances

 

[Binxx]

No points whatsoever are earned for any spend on any government related expenditure such as rates!

Was anyone aware of this?

 

[Daver6]

No points whatsoever are earned for any spend on any government related expenditure such as rates!

Was anyone aware of this?

Does this include ATO payments?

 

[cooni]

I have just lodged another complaint with them.
I made a payment to Sydney Water via BPay and there are no bonus points. This too has been escalated (at least the CSR didn't have the nerve to tell me they are "specialty retail").
So far the only automatic bonus point assignment has been Woolworths.

Awaiting a response from them.

(and as stated, I'm using an Excel spreadsheet to monitor per transaction points, and yes, internally they keep track of your points to two decimal places)

Getting the missing points credited after escalating the issue.
I have been told that BPay payments will not receive bonus points - pay utilities via their own processing facilities, not BPay.

 

[Daver6]

No points whatsoever are earned for any spend on any government related expenditure such as rates!

Was anyone aware of this?

Ok, interesting. If you look online at the FAQ - Macquarie Credit Card rewards program - Macquarie Group Limited at the question "Are all transactions eligible for Reward points?", the answer given is:

While most transactions made on your Macquarie Visa Platinum or Gold Card will earn you Reward points, some transactions do not. You do not earn Reward points on cash advances, balance transfers, interest charges, gambling chip purchases, internet gambling transactions, credit fees and charges, disputed transactions, foreign exchange purchases, traveller’s cheques and credit card payments.

It specifically makes mention of what you don't with no mention of government expenditure.

However, this is contradicted in this document http://www.macquarie.com.au/dafiles...ions/creditcards-rewards-terms-conditions.pdf on page 14 it says...

b.

Are there situations where we will not award Macquarie
Reward Points or Qantas Frequent Flyer Points?
Macquarie Reward Points and Qantas Frequent Flyer Points
are not earned in respect of the following amounts that may

be charged to your Account:
•

GST and government charges
•

interest and other bank fees and charges (including any
GST payable on any of these)
•

Cash Advances
•

Special Promotions such as balance transfers
•

Transactions made in operating a business or in connection
with business expenditure
•


Transactions that are reversed (refunds)
•


Payments for credit card protection insurance.
Spending on these items on your Card will not be

eligible Purchases.

I suspect you could argue it either way.

 

[NM]

I suspect you could argue it either way.

"government charges" is quite different to paying a bill to a government department.

The only one in that list that may preclude payments to the ATO would be "Transactions made in operating a business or in connection
with business expenditure" if the ATO payment was in relation to running a business (i.e. has an ABN) rather than paying a personal tax bill.

 

[PLANT]

I'm chasing bonus 1300points after making a few Utilities payments via Bpay...speaking direct to Aussie and emailed him spreadsheet.
Awaiting reply. Made ATO payment and got points no issues.

 

[ashleyn]

I have limited use of the card to Coles, Woolies and IGA (but not grog), Fuel and utilities (Water, gas & Elect). I am well on the way to the 25,000 bonus points and don't need to maintain a spreadsheet as these are all coming through at 5:1