I bought a Japan rail pass then now realised it's cheaper for me to buy individual tickets *face papm*
I have a DMZ tour booked for Tuesday - watching closely. (part of the FlyerTalk Korea do)
Sorry to hear what happened but I'm not surprised at the VA incompetence.And that's how you waste 220k velocity points !!!
I bought a Japan rail pass then now realised it's cheaper for me to buy individual tickets *face papm*
You can get a refund at major JR stations. I did it 2 years back when I made the same mistake.I bought a Japan rail pass then now realised it's cheaper for me to buy individual tickets *face papm*
They saw the free 220k points and the potential to resell the seat at non discount prices or upgrading a passenger for even more points
Right up to the gate the airline could have reissued the tickets but decided not to. Gate ticket reissues happen all the time.
Again an example of an airline hiding behind the rules rather than doing the right thing by the customer.
I did the same analysis and ended up going with separate tickets, as I wouldn't feel obliged to be stuck to the JR network. But each to their own, especially depending on the destination.I priced out all our definite train trips individually and compared the total to the cost of two JR passes. The difference was marginal, but I went with the passes because they offer more flexibility for spur of the moment day trips.
At least I think.
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At the very least VA should refund the points for the return sector as that was cancelled at least 24 hours prior to the ex Europe to ADL flights. I still believe the pax should receive all 220K points back because they never failed to turn up for the flights booked.
It would be interesting to hear from the actual international carrier ie EY via Twitter etc as to what their policy is on names matching passports and whether they would accept Sue on the ticket if it's Susan in the passport? I do wonder how different the outcome would've been had pax been travelling ex SYD/BNE/MEL where the EY ground handler would be doing the checkin not VA.
Would VA in ADL refuse to uplift pax solely for a domestic flight eg ADL/SYD because of the name variation or was it because of the onward international flight? Did VA attempt to contact EK to find out if that was the case or just take it upon themselves to be judge, jury and executioner?
They said virgin in Adelaide were very nice and did everything , they rang velocity and asked them to change her name but they said they need 24 hours , they rang Etihad in Sydney to see if they will allow it but they said no. Mum said they had mangers in Sydney and Brisbane on the phone, they tried everything . A hard lesson to learn. I wondered how mum had gotten away with the velocity account only being sue and not Susan for so long . They have only flown domestically with virgin and after looking at her car license it says SUE. So up until now , when she has checked in domestically she has shown her car license as ID. I just wished I checked the name when I booked the ticket through velocity when it pre filled her name in.
There has got to be a way to escalate the issue toward getting the points back. Too much 'money' to simply let go IMHO.
henleybeach,I would love to be able to contact someone at velocity , unfortunately the only options are a phone call to some random velocity rep or some generic email address which you will get a generic response ! My parents don't care even if they have to pay something .
Made an abolsute doozy and it was for someone else's travel :shock:
Booked flights (QF93), wrote up summary of flights and times. Saw flight time change notification but apparently didnt update summary (could swear that I did but perhaps didn't save the change).
Despite having copy of updated eticket, passenger missed flight by relying on my summary.
Yikes, That would have been an awkward conversation to have