Missing Uber Airport Points

[Monya Meow Meow]

Im still short my 1200 points. Its now nearly November. Anyone with any update?

No updates, don't think we will ever get those points to be honest.

 

[sevenfourtyseven]

My weekly follow ups with them receive the same message.

Latest one is 'We're aware of the issue with the Qantas points. Once this issue has been fixed, you will be notified. As previously communicated, this has already been escalated'.

I note Uber has a support office in Melbourne for 'in-person' support. Considering make a trip at some stage.

 

[GoldCanyon340]

I’m sure I’ve got missing Uber points (although mainly the bonus introductory points), just as I know there are missing Woolworths points.

 

[sevenfourtyseven]

Trip taken this morning at 7.30 already posted points at 1.30pm.

Weird.

Maybe a fix has been found and all the missing ones going back to June will be finally credited!

 

[Monya Meow Meow]

Will be taking one to the airport tonight.
Hopefully I get the points!

 

[Mark213]

Trip taken this morning at 7.30 already posted points at 1.30pm.

Weird.

Maybe a fix has been found and all the missing ones going back to June will be finally credited!

Yes they have changed it. Qantas sent out an email saying you dont need to use the Qantas app to book Uber anymore. There was some dodgy software they insisted in having on the Qantas app to ensure the referrals from Qantas generated the points only, but then the crediting started to fail back in June and people were starting to have missing points. They scrapped the whole thing after that and just treated every ride to the airports to qualify based on geo location tracking.

Only problem is the ones from June still arent being recognised. Bet they dont have the data on this. I dont know why they simply just dont credit say 300 points per ride to people who make contact with missing points (as a goodwill gesture) and be done with it.

 

[Himeno]

Only problem is the ones from June still arent being recognised. Bet they dont have the data on this. I dont know why they simply just dont credit say 300 points per ride to people who make contact with missing points (as a goodwill gesture) and be done with it.

Uber does have this data.
I can access every ride I've ever taken going back years in the Uber app.

 

[Deeks]

I just received a heap of points from about a dozen rides I took to/from the airport from back in August so it looks like they are still crediting but just taking while. I don’t mind waiting as long as I get the points eventually.

 

[sevenfourtyseven]

All missing points back to June finally credited today too!!

 

[Monya Meow Meow]

All missing points back to June finally credited today too!!

I had no such luck yet

 

[Mark213]

I had no such luck yet

Still waiting too

 

[Mark213]

Still waiting. They seem fairly unreliable even today. I have two rides from 2 weeks ago that are outstanding, but the week before the points were credited on the next day.... go figure

 

[Peso]

Sorry for the possible necro..

Has anyone else not been getting points from their airport Uber rides since the double points promo went up?

 

[Monya Meow Meow]

Sorry for the possible necro..

Has anyone else not been getting points from their airport Uber rides since the double points promo went up?

Made 4 trips in total for April & May, never got any points from those trips

 

[sevenfourtyseven]

Made 4 trips in total for April & May, never got any points from those trips

No standard or double points for a couple of months now.

 

[jase05]

Yep, been almost 2 months now since any of my points have been credited

 

[Lendav Orav]

I received standard points but no double points for uber comfort bookings. Any idea who to chase this up with? I suspect both uber and Qantas will try to blame the other.

 

[Krusher]

My ride from 16th may was credited today but every other ride between then and now is still missing...

 

[GSP]

I've been regularly credited for trips to mid May, however one i took last Thursday hasn't been credited and I thought that odd. Wouldn't be happy about 2 months delay like has been described above.

 

[Peso]

My 18/5 ride posted today, but w/o double points. Contacted Uber, this'll be fun.